For passengers flying with Delta, the San Juan Office in Puerto Rico serves as a crucial customer care center. It is located in San Juan (typically close to Luis Muñoz Marín International Airport), where travelers can get assistance with booking flights, changing tickets, luggage problems, queries about check-in, cancellations, and general travel support. In order to guarantee effective service and seamless travel experiences for both local and visiting passengers, the crew offers expert travel help and information.
| Category | Details |
|---|---|
| Airline | Delta Airlines |
| Office Address | Luis Muñoz Marín International Airport, Airport Rd, Carolina, 00979, Puerto Rico |
| Contact Number | +1 800 221 1212 |
| Alternate Phone | +1 833 842 6011 |
| ticketreceipt@delta.com / charter@delta.com | |
| Official Website | https://www.delta.com |
| Working Hours | 24/7 |
| Services Provided | Flight booking, ticket changes/cancellations, baggage info, online check-in help, meet & greet, visa/immigration info assistance, airport transfers support. |
| Terminal for Delta Flights | Terminal B |
| Category | Details |
|---|---|
| Airport Name | Luis Muñoz Marín International Airport |
| Airport Code | SJU |
| Airport Address | Airport Rd, Carolina, 00979, Puerto Rico |
| Airport Contact / Info | +1 787-253-2329 |
| Customs & Immigration | International passengers go through U.S. CBP customs and immigration. |
| Immigration/Customs Contact | U.S. CBP station hours (Mon-Fri) and phone: +1 787-957-3653 |
| Baggage Allowance | 1 carry-on + 1 personal item free. checked baggage fees apply depending on route & fare. |
| Carry-On Details | 1 carry-on bag + 1 personal item (size limits ~22″×14″×9″). |
| Trolleys | Available in airport terminals. |
| Wi-Fi Services | Free Wi-Fi available throughout airport. |
| Telephones | Public phones and airline counters available in terminals. |
| Pet & Animal Services | Service animal relief areas available. Pets traveling with Delta require documentation and fees. |
| Travel Documents | Passport/ID required; if international, passport & U.S. entry docs needed. Domestic U.S./Puerto Rico travel uses valid government photo ID. |
| Travel Insurance | Delta flight tickets do not include insurance. purchase separately via Delta or third-party providers. |
| Do’s & Don’ts at Airport | Arrive 2–3 hrs before flights. Have documents ready; follow TSA rules. No smoking inside. General airline/airport advice. |
| Public Transport Access | Taxis from outside terminals. Buses at Terminal A & D. Ride-share (Uber/Lyft) at designated spots. |
From reservations and flight management to customer inquiries, the Delta Airlines office in San Juan provides crucial assistance for travelers’ needs. The office, which is situated in Puerto Rico’s primary travel hub, is crucial in assisting tourists in easily and clearly navigating their travels. Its services make traveling easier and more knowledgeable.