Shanghai Pudong International Airport (PVG)
Shanghai Pudong International Airport (PVG) is Shanghai’s principal international gateway and one of China’s major aviation hubs. It is located in Pudong, approximately 30 km east of central Shanghai, and is operated by Shanghai Airport Authority / Shanghai Airport (Group) Co., Ltd. The airport’s IATA code is PVG and its ICAO code is ZSPD.
Shanghai Pudong International Airport — Key Information
| Information | Details |
|---|---|
| Airport name | Shanghai Pudong International Airport |
| Chinese name | 上海浦东国际机场 |
| IATA code | PVG |
| ICAO code | ZSPD |
| Location | Pudong New Area, Shanghai, China |
| Address | No. 900 Qihang Road, Shanghai, China, 201207 |
| Approx. distance from central Shanghai | About 30 km east |
| Airport operator | Shanghai Airport (Group) Co., Ltd. |
| Main airport telephone | +86 21 96990 |
| Official airport website | Shanghai Airport — official website |
| Official contact page | Shanghai Airport official contact information |
| Wikipedia | Shanghai Pudong International Airport — Wikipedia |
| Primary role | Major international gateway and aviation hub for Shanghai |
| Passenger terminals | Terminal 1 and Terminal 2 |
| Satellite facilities | Satellite Halls S1 and S2 |
| Major airline hubs | China Eastern Airlines, Shanghai Airlines; important operations by other Chinese and international carriers |
The airport is a major hub for China Eastern Airlines and Shanghai Airlines and also serves substantial international operations.
Important Shanghai Pudong Airport Contact Numbers
| Purpose | Telephone / Contact | Notes |
|---|---|---|
| Airport general information / service hotline | +86 21 96990 | Primary airport enquiry number |
| Airport complaints — Pudong | +86 21 96990 | Official airport contact |
| Pudong passenger feedback | pvg-service@shairport.com | Official airport email |
| Airport Group headquarters | +86 21 6269 2200 | Shanghai Airport (Group) Co., Ltd. |
| Airport Group fax | +86 21 6269 1100 | Corporate fax |
| Lost & Found — T1 | +86 21 68346324 | Airport-published number |
| Lost & Found — T2 | +86 21 68340417 | Airport-published number |
| Shuttle-bus enquiries | +86 21 68358066 | Airport shuttle information |
| Airport Metro service | +86 21 64370000 | Shanghai Metro information |
| Airport Line 4 bus | +86 21 68346612 | Airport bus information |
| Airport Line 7 bus | +86 21 51515519 | Airport bus information |
Emergency Contact Numbers at Shanghai Pudong Airport
These are Shanghai/China emergency services, rather than airport customer-service numbers.
| Emergency | Number | What it is for |
|---|---|---|
| 🚔 Police | 110 | Crime, theft, personal safety, police assistance |
| 🚒 Fire & rescue | 119 | Fire, rescue and other critical emergencies |
| 🚑 Medical emergency / ambulance | 120 | Serious illness, injury and ambulance assistance |
| 🚗 Traffic accident assistance | 110 / 122 where applicable | Traffic-related incidents |
| 🏛️ Shanghai government service | 12345 | Non-emergency government/service issues |
| 🛃 Customs | 12360 | Customs-related enquiries |
Parking at Shanghai Pudong Airport
The airport currently publishes parking facilities including:
| Parking facility | Capacity / information |
|---|---|
| P1 | 2,665 parking spaces |
| P2 | 2,612 parking spaces |
| P4 long-term parking garage | 4,850 spaces |
| P1/P2 initial period | First 20 minutes free |
| P1/P2 | First 2 hours: ¥10/hour; subsequently ¥5/hour |
| P1/P2 maximum | Up to ¥130 per 24-hour period |
| P4 maximum | ¥60 per 24 hours |
Frequently Asked Questions — Shanghai Pudong Airport
What is the airport code for Shanghai Pudong International Airport?
The IATA code is PVG and the ICAO code is ZSPD.
What is the official phone number for Shanghai Pudong Airport?
The principal official airport service number is +86 21 96990.
What is the official website of Shanghai Pudong Airport?
The official website is operated by Shanghai Airport (Group) Co., Ltd.
Shanghai Pudong Airport official website
Where is Shanghai Pudong Airport located?
It is in Pudong New Area, Shanghai, China, roughly 30 km east of central Shanghai. The airport’s official address is No. 900 Qihang Road, Shanghai, China, 201207.
How many terminals does Pudong Airport have?
PVG has two main passenger terminals, T1 and T2, supplemented by Satellite Terminals S1 and S2.
Is Shanghai Pudong Airport the same as Shanghai Hongqiao Airport?
No. They are two different airports. Pudong’s airport code is PVG, while Shanghai Hongqiao International Airport uses SHA. Pudong is generally the city’s principal long-haul international gateway.
Which terminal does my flight use?
Check your airline confirmation and the airport’s current flight information shortly before departure. Terminal allocations can vary by airline and flight.
What number should I call if I lose my luggage or an item?
For airport assistance, call +86 21 96990. The airport has also published terminal-specific Lost & Found numbers, including +86 21 68346324 for T1 and +86 21 68340417 for T2.
What should I do if I lose my passport?
If you believe the passport has been lost or stolen at the airport, contact airport staff/Lost & Found and, where appropriate, Shanghai police at 110. You should also contact your country’s diplomatic mission or consulate in China.
What is the emergency number at Pudong Airport?
For immediate emergencies:
- Police: 110
- Fire/rescue: 119
- Medical emergency: 120
These are Shanghai’s official emergency numbers.
Does Shanghai Pudong Airport have English-language emergency assistance?
Yes. Shanghai government information states that 119 and 120 provide English-language service, while 110 is available in eight foreign languages, including English.
Is there public transportation from Pudong Airport?
Yes. PVG is served by the Airport Link Line, Metro/rail connections, buses, taxis and the Maglev system. The airport publishes current transportation information through its official website.
Does Pudong Airport operate late-night transportation?
Yes. The airport publishes a Late Night Bus service, with terminal departures currently listed from approximately 23:00 through the early morning, subject to actual passenger flow and operational adjustments.
Is there a train directly connecting Pudong and Hongqiao airports?
The Airport Link Line provides a rail connection between the Pudong Airport Terminal 1&2 station and the Hongqiao transportation area. The airport currently lists approximately 15-minute intervals and operating hours of 06:00–22:00 from Pudong Airport.