Southwest Airlines New Orleans Office in Louisiana
Serving travelers throughout the area, Southwest Airlines’ New Orleans office is situated at Louis Armstrong New Orleans International Airport in Kenner, Louisiana. This airport office helps travelers manage reservations and comprehend policies by assisting with flight bookings, revisions, cancellations, check-ins, and customer service issues. Additionally, the crew offers travel information for Southwest’s domestic and connecting flights and helps with luggage inquiries. The office provides direct in-person assistance at the airport and runs extended hours to accommodate hectic travel schedules.
Southwest Airlines New Orleans Office & Contact Info
| Category | Details |
|---|---|
| Airline Name | Southwest Airlines |
| Office Address (Airport) | 1 Terminal Dr, Kenner, LA 70062, USA |
| Phone | 1‑800‑435‑9792 |
| Email ID | southwestmediasales@wnco.com |
| Official Website | www.southwest.com |
| Online Check‑in Link | www.southwest.com/air/check‑in |
| Baggage Inquiry / Help | www.southwest.com/help/baggage |
| Lost Baggage / Claim | https://app.nettracer.aero/lf‑pax/southwest/lostandfound/landing |
| Nearest Major Airport | Louis Armstrong New Orleans International Airport (MSY) |
| Airport Phone | +1 504‑303‑7500 |
| Working Hours (Office) | 24/7 |
Airport Services at MSY
| Service / Facility | Details |
|---|---|
| Terminal Served by Southwest | Southwest operations use gates at Louis Armstrong New Orleans Intl. Terminal (MSY). check‑in and ticket counters in main departures area. |
| Check‑In Area | Southwest check‑in counters located inside MSY departures level. Self‑service & staffed counters. |
| Baggage Allowance | Standard Southwest policies: 2 free checked bags (size/weight rules apply). carry‑on + personal item included. check official site for details. |
| Lost & Found | MSY Lost & Found, Level 1 Baggage Claim near Door 6 (public areas) — +1‑504‑303‑7790 (Mon‑Fri). |
| Airport Security Services | TSA screens at entrance. Public security checkpoints operate per TSA protocols. |
| Wheelchair / ADA Assistance | Wheelchair service curb‑to‑gate provided by airline on request. Airport has barrier‑free access and ADA service. |
| Medical Services | First aid and emergency services available through airport/EMS contacts. |
| Parking Areas | Multiple MSY parking options: Short‑Term Garage, Long‑Term, Economy & Premium. |
| Smoking Areas | As per airport rules: outside designated curbside/parking lot areas. |
| Airport Assistance / Meet & Greet | MSY has private meet & greet services for extra help. Southwest may also assist at counter. |
| Customer Service Desks | MSY Customer Service Desk — Level 1 Baggage Claim (5 a.m.–9 p.m.). |
| Retail Services | Shops and retail outlets throughout MSY terminal. |
| Food & Beverage | Restaurants and cafés located across MSY terminals. |
| Information Kiosks | Available at main terminal for flight, airport, and ground transport info. |
| Ground Transportation | Taxis, rideshare (Uber/Lyft), shuttles, courtesy shuttles, hotel shuttles. located at Ground Transportation Center just outside Level 1 Baggage Claim. |
For travelers departing from Louisiana, the Southwest Airlines New Orleans Office offers crucial assistance. The knowledgeable staff at this airport site guarantees a seamless experience whether you require assistance with tickets, flight modifications, or general travel assistance. Traveling can be made more convenient by visiting the office prior to departure, which can expedite your trip and promptly answer any issues.