British Airways Abu Dhabi Office in United Arab Emirates
For travelers using the airline, the British Airways Abu Dhabi Office in the United Arab Emirates offers extensive support. The office helps clients with special service requests, baggage policies, flight reservations, and ticket revisions. Guidance on destination-related information, travel papers, and check-in processes can also be provided to travelers. The Abu Dhabi office guarantees that passengers have a seamless and well-organized travel experience while connecting through British Airways’ broad international routes thanks to its committed team and effective service.
British Airways — Abu Dhabi Office (UAE)
- Address
- First Floor, O1, Airline Tower, Al Danah, Zone 1, Abu Dhabi, UAE.
- Contact Number
- +971 2 611 8600.
- Email / Customer Service
- customer.service@britishairways.com
- Official website: www.britishairways.com
- Working Hours
- Monday–Thursday: 09:00–18:00.
- Friday: 09:00–13:00 & 14:00–18:00.
Abu Dhabi Airport (AUH) — Relevant Airport Information
- Nearby / Relevant Airport
- The main airport is Abu Dhabi International Airport, also called Zayed International Airport (AUH).
- Another airport in Abu Dhabi is Al Bateen Executive Airport, but that’s mainly for general aviation/private jets.
- Terminal / Check-in Area
- The airport has been restructured; Terminal A.
- The terminal-map PDF (for older terminals), there are check-in counters, information desks, security, etc. in Terminal 2.
- Special Assistance / Wheelchair Services
- AUH offers special assistance for passengers with reduced mobility, hidden disabilities, etc., through its Special Assistance team.
- The airport provides wheelchairs, “internal taxi buggies” to help for long distances, aisle chairs to board aircraft, ambulift vehicles and accessible toilets.
- Their “special assistance desks” (for departures) are located near pre-check-in, and for arrivals, there’s a desk before passport control.
- For assistance, 24/7 service is available.
- Lost & Found
- Airport’s lost-luggage contact: +971 2 409 4735.
- For items lost on other (non-Etihad) airlines: airport lost and found line +971 (0)2 505 2063.
- Medical Services
- A 24-hour medical clinic is located in Terminal 1 transit area, near the arrival immigration hall.
- Pharmacies are present in all terminals.
- In case of an emergency, ambulance service is available; airport staff can alert medical teams.
- Parking Areas
- According to the terminal-map and airport layout, there are multi-level parking garages connected to Terminal A, and other parking lots.
- For airport contact (parking & general): Abu Dhabi Airports Company: +971 2 505 5000.
- Smoking Area
- The older terminal (Terminal 3 map) shows a smoking area.
- Customer Service Desks / Information Kiosks
- There are information desks in the terminals.
- For assistance, there are “Guest Services” and special assistance teams.
- Retail Services / Food & Beverage
- On the airport’s terminal map: in older terminal layouts, there are duty-free shops, cafés, restaurants, and shops like bookstores, souvenir shops, etc.
- Terminal 2 has restaurants & cafés, duty-free, and other services.
- Ground Transportation
- The airport has drop-off and pick-up zones outside the terminal.
- For special assistance passengers, accessible transport and drop-off are supported.
- For meet-and-greet and fast-track / VIP-style help, there are third-party services like Jodogo which provide assistance, wheelchair help, fast-track, etc.
- Social Media
- Facebook: www.facebook.com/britishairways
- Twitter: x.com/british_airways
- Instagram: www.youtube.com/c/britishairways
- YouTube: www.instagram.com/british_airways
Travelers in the United Arab Emirates can rely on the British Airways Abu Dhabi Office for assistance. The office guarantees that every client receives prompt support with everything from booking assistance to baggage inquiries and travel guidance. By providing clear instructions and seamless service, its skilled staff improves the entire travel experience and upholds British Airways’ reputation for excellence and customer care.