Singapore Airlines Perth Office in Austraia
Travelling internationally with Singapore Airlines from Western Australia? The Singapore Airlines Perth office plays a vital role in making your journey smooth. Whether you need to book a flight, select a seat, handle baggage, arrange special services or get information about your travel class — the Perth office can help. In this guide, you will find all the information you need: contact details, services offered, terminal and airport information, how to reach the airport, and additional services for special-needs travellers, pets, and more.
Office Contact Information
| Detail | Information |
|---|---|
| Office Address | Horrie Miller Dr, Perth Airport WA 6105, Australia |
| Working Days | Everyday |
| Working Hours | 4:10–6:05 am, 10:45 am–1:25 pm, 2:10–4:50 pm, 10:10 pm–12:50 am |
| au_reservations@singaporeair.com.sg | |
| Reservations & KrisFlyer Services (Australia) | +61 2 7209 4388 (24 hours) |
| Official Website | https://www.singaporeair.com/ |
| Lost & Found / Baggage Services (Perth Airport) | Handled by dnata Baggage Services, Level 1, Terminal 1, Perth International Airport, WA 6105, Australia |
| Lost & Found Contact | +61 2 9169 4485 (24 hours) |
| Airport (Departure) Code | PER — Perth International Airport |
| Operating Terminal for Singapore Airlines at PER | Terminal 1 |
Office Map
Services Offered
The Perth office (and its associated airport operations) caters to a wide range of passenger needs, including:
- Flight reservations, itinerary planning and ticket issuance
- Booking modifications, cancellations, or re-routing
- Seat selection and class upgrades (Economy, Business, etc.)
- Baggage enquiries (allowance, oversized items, pets, special baggage)
- Check-in options (online, mobile, kiosk, counter)
- Assistance for unaccompanied minors, passengers needing mobility or medical aid, and those travelling with pets
- Help with travel documentation, visa/transit information, and connecting flights
- Lost, delayed, or damaged baggage reporting through the dedicated baggage desk
- Information about lounges, onboard services, classes of travel, and frequent flyer program (KrisFlyer) benefits
These services aim to cover almost every aspect of air travel — providing flexibility and ease for both ordinary and special-need travellers.
Airline Brand & Travel Classes Overview
Singapore Airlines is globally recognized for its high standards, extensive network, and quality in-flight service. For travellers out of Perth, the airline offers multiple travel classes, each with its own set of amenities:
- Economy Class: Comfortable seating, standard baggage allowance, in-flight meals, and entertainment.
- Premium / Business Class (as applicable): Enhanced legroom or lie-flat seats (depending on aircraft), priority check-in, lounge access, extra baggage allowance, and premium meals.
- Frequent Flyer Benefits (KrisFlyer): Earning and redeeming miles, priority services, upgrades, lounge access — passengers can inquire via the Perth office or by using the KrisFlyer contact line.
Onboard services typically include meal service, entertainment, and attentive cabin crew, ensuring comfortable long-haul flights from Perth to Singapore or onwards.
Booking Services
Passengers can book new flights or plan itineraries via the reservation contact (email or 24 hr phone line). The Perth office can help you:
- Check flight availability and fare types
- Understand and compare travel classes, baggage allowances, and seat options
- Issue tickets and send booking confirmations — useful if you prefer offline or phone-based booking instead of third-party travel agents
- Plan connecting flights within Australia or via Singapore, ensuring enough transit time
This local access is especially beneficial for travellers in Western Australia who want a secure, straightforward booking process with a trusted airline.
Changes, Cancellations & Refunds
If your plans change, the Perth office handles:
- Flight date/time changes or cancellations, subject to fare rules and availability
- Re-routing or rebooking, especially for complex itineraries or connecting flights
- Processing refunds when eligible, according to fare type and airline policy
- Guiding passengers through documentation or fare-difference charges required for modifications
Having a dedicated reservations line makes it easier to manage changes — especially last minute — without relying solely on online portals.
Seat Selection & Upgrades
When booking or before travel, you can request:
- Preferred seats (aisle, window, extra legroom) depending on availability
- Class upgrades (e.g. economy → business) if eligible, often with better baggage allowance and lounge access
- Combination of seat preferences with other services — like special meals or priority boarding
The Perth office can check real-time availability and help with upgrades, which can be especially useful on busy travel days or for long-haul flights.
Baggage Rules, Pets & Special Items
Baggage Allowance
Baggage allowance depends on fare class and destination. Standard allowances typically cover one or more checked bags plus carry-on items. For exact rules, confirm at booking.
Oversized or Special Items
If you carry items like sports equipment, musical instruments, medical gear, or oversized baggage — or if you travel with a pet — inform the Perth office at the time of booking. They can guide on crate requirements, extra fees, special handling or cargo arrangements.
Pet Travel
Passengers travelling with pets should contact the office in advance to check cabin or cargo availability, weight/size limits for crates, health certificates, and documentation required for transit or final destination.
Being proactive ensures a smoother journey without last-minute hassles.
Airport Information — Perth Airport (PER) & Terminal 1
For travellers with Singapore Airlines flights:
- All flights operate from Terminal 1 at Perth International Airport.
- PER offers modern facilities: lounges, duty-free shops, restaurants and cafes, currency exchange, ATMs, rest zones, WiFi / charging stations, and baggage storage/collection zones.
- For international departures, it’s best to arrive at least 2–3 hours before scheduled flight time — allowing time for check-in, security, immigration and baggage procedures, especially for long-haul travel.
- For domestic-international connections, ensure enough buffer time between flights, and double-check terminal or gate changes if any. If you need special-needs assistance or additional services, mention this while booking.
Perth Airport’s modern amenities and the presence of a baggage-services desk (through a ground-handler) help ensure travellers have access to both convenience and necessary facilities.
Check-in Options
Singapore Airlines offers multiple check-in methods for travellers departing from Perth:
- Online / Web Check-in: Convenient for travellers without checked baggage — ideal for saving time and avoiding queues.
- Mobile Check-in (via Airline Website / App): Offers flexibility and digital boarding passes on your phone — handy for tech-savvy travellers or frequent flyers.
- Airport Counter Check-in (Terminal 1): For those checking baggage, travelling with pets, oversized items, or needing special assistance — counters at Terminal 1 remain operational.
- Self-Service Kiosk (if available): At times, passengers may use self-service kiosks for printing boarding passes or baggage tags (subject to airport/airline policy).
Choosing the right check-in option based on your baggage, travel class, and personal preference can help streamline the airport experience.
How to Reach the Perth Airport & Office
Getting to Perth Airport is fairly straightforward from within the city or nearby suburbs:
- By Taxi / Rideshare: Widely available across Perth — just set the destination to “Perth Airport International – Terminal 1.”
- By Car: If you drive, follow signs to Perth Airport terminals and parking areas; then proceed to Terminal 1 lobby for check-in or baggage desk.
- Public Transport: Depending on your starting point, some bus / shuttle services may operate between Perth city and the airport — verify with local transit schedules.
Because the reservation contact is via phone or email and baggage services are handled inside the airport grounds, direct arrival to Terminal 1 is typically all you need.
Nearby Airports & Domestic Connections
While Perth Airport (PER) is the main hub for Singapore Airlines in Western Australia, passengers from other Australian regions may need to connect domestically (e.g., via New York, Chicago or elsewhere) before flying internationally with Singapore Airlines. In such cases:
- Book connecting flights with adequate layover time to accommodate domestic arrival → international checkout, baggage re-check, immigration and security.
- Use the Perth office reservation contact in advance if any special services or baggage handling is required during transit.
Additional Passenger Assistance & Special Services
The Perth operations cater to travellers requiring special arrangements. This includes:
- Passengers with reduced mobility or medical needs: Request wheelchair assistance, priority boarding, or extra time for check-in and boarding.
- Unaccompanied minors: The office can arrange special handling, documentation, and escort services (where permitted).
- Passengers with pets or service animals: Early notification helps arrange cabin or cargo space, necessary paperwork, and compliance with pet-travel rules.
- Travellers with oversized/special baggage: Items like sports gear, musical instruments, medical equipment — all handled via special baggage procedures.
- Frequent flyer or loyalty perks (KrisFlyer / Lounge Access / Upgrades): For eligible travellers seeking lounge access or seat upgrades, the Perth contact can guide on availability and eligibility.
These additional services ensure passengers with diverse needs receive appropriate attention and a smoother travel experience.
Travel Documentation, Visa & Connecting Flight Advice
If you’re connecting via Singapore or any other hub:
- Ensure your passport, visa (if required), and any transit/entry permits are valid.
- If you need information about immigration, transit time, or connecting flights — ask while booking or confirm via email/phone.
- For long-haul travel or complicated itineraries, request extra assistance (e.g., lounge access, help with paperwork, or priority processing) especially if you have mobility requirements or children.
Advance planning helps prevent last-minute hassles during arrival, transit, or departure.
Delayed, Lost or Damaged Baggage & Travel Insurance Advice
If there is baggage delay, loss or damage:
- Report the issue to the baggage desk at PER (handled by the ground-handler) as soon as you discover it. Using the baggage-services contact ensures the matter gets documented.
- Keep boarding pass, baggage tags, and your file reference number safe — required for claims or follow-up.
- Consider obtaining travel insurance to cover baggage loss, delays, or unexpected cancellations — especially on long-haul international flights.
Travel insurance provides an additional layer of protection, giving peace of mind for unforeseen events such as delays, health emergencies or baggage issues.
Codeshare & Partner Flights, Connecting Itineraries
If your itinerary includes flights operated by partner airlines (codeshare), domestic legs within Australia, or connecting flights via Singapore:
- Confirm that your bookings, baggage tags and boarding passes are valid through all legs — especially when switching airlines or terminals.
- Inform the Perth contact about any codeshare or multi-airline itinerary to ensure booking and baggage handling compliance.
- Provide adequate transfer time between flights to accommodate immigration, baggage re-check, and security.
Planning ahead ensures smoother transitions and less hassle during travel.
FAQs
A: Email au_reservations@singaporeair.com.sg or call +61 2 7209 4388 (24 hours) to manage bookings and reservations.
A: Baggage enquiries are handled by dnata Baggage Services at Level 1, Terminal 1, Perth International Airport, WA 6105. Contact: +61 2 9169 4485 (24 hours).
A: All Singapore Airlines international flights from Perth operate from Terminal 1 at Perth Airport (code PER)
A: Online/mobile check-in, airport counter check-in at Terminal 1, and — when available — self-service kiosks for printing boarding passes or baggage tags
A: Yes — but you must notify the airline at booking. The office can advise on crate requirements, special handling, fees, and cargo vs cabin travel rules for pets or oversized items such as sports gear or medical equipment.
A: Yes — the Perth office facilitates arrangements for wheelchairs, priority boarding, special seating, unaccompanied-minor arrangements, and other special-assistance requests.
A: Report immediately to the baggage-services desk at Terminal 1. Keep your boarding pass and baggage tags, get a reference number, and file a claim. Consider travel insurance for added protection.
For travellers departing from Western Australia, the Singapore Airlines Perth Office — combined with the operations at Perth International Airport (Terminal 1) — provides a comprehensive set of services: from booking and seat selection to baggage handling, pets, special-needs travel, codeshare itineraries, and more. Whether you are planning a simple trip to Singapore or a complex international journey, knowing these details helps you travel with confidence and convenience.