Boston Logan International Airport (BOS) Baggage Claim
Boston Logan International Airport (BOS) has baggage claim areas in the Arrivals Level of every passenger terminal (A, B, C, and E). After your flight lands, follow the “Baggage Claim” signs to your airline’s assigned baggage carousel. The carousel number is displayed on airport information screens and in the airline’s mobile app.
Boston Logan Airport Baggage Claim Locations
| Terminal | Baggage Claim Location | Airlines |
|---|---|---|
| Terminal A | Arrivals Level | Delta Air Lines |
| Terminal B | Arrivals Level | American Airlines, United Airlines, Air Canada, Southwest and other domestic carriers |
| Terminal C | Arrivals Level | JetBlue and selected airlines |
| Terminal E | Arrivals Level (International Arrivals) | International airlines and U.S. Customs baggage claim |
Boston Logan Airport Baggage Claim Department Contact Details
| Service | Details |
|---|---|
| Airport | Boston Logan International Airport (BOS) |
| Airport Customer Information | +1 800-235-6426 |
| Airport Address | East Boston, MA 02128, USA |
| Baggage Service Provider (Swissport) | +1 617-480-9837 |
| Baggage Service Email | bos.baggage@swissport.com |
| Baggage Service Hours | Daily: 9:00 AM – 8:00 PM |
| Baggage Service Office | 500 Terminal E, Boston Logan International Airport, East Boston, MA 02128, USA |
What to Do if Your Checked Bag Is Missing
- Visit your airline’s Baggage Service Office before leaving the airport.
- Keep your baggage claim receipt and boarding pass ready.
- File a Property Irregularity Report (PIR) immediately.
- Request a baggage tracking reference number.
- Track your baggage online using your airline or baggage handling provider.
- Ask about baggage delivery if your luggage arrives on a later flight.
Damaged Baggage
If your luggage arrives damaged:
- Report the damage before leaving the baggage claim area whenever possible.
- Take clear photographs of the damage.
- Keep all baggage tags and travel documents.
- Submit the damage claim through your airline or its baggage handling agent.
Lost Property vs. Lost Baggage
- Lost checked baggage: Contact your airline or its baggage service office.
- Items left in airport public areas: Contact Boston Logan Airport Lost & Found.
- Items lost at TSA security: Contact TSA Lost & Found.
- Items lost in Customs: Contact U.S. Customs and Border Protection.
Frequently Asked Questions
Most checked bags arrive within 15–45 minutes after the aircraft reaches the gate, although international flights and peak travel periods may take longer.
Each terminal has its own baggage claim hall and airline baggage service office on the Arrivals Level. Swissport also operates a baggage services office at 500 Terminal E for airlines it serves.
You should first contact your airline’s baggage service office. If your airline uses Swissport, you can contact +1 617-480-9837 or email bos.baggage@swissport.com.
It is strongly recommended to report delayed, lost, or damaged baggage before leaving the baggage claim area, as many airlines require immediate reporting.