Oman Air Muscat Office in Oman: Address & Flight Details
The Sarco Building, Block 2, Way 3109, P.O., is where Oman Air’s Muscat office is situated, across from Haffa House. Box 3823, 112 RUWI, Muscat. Bookings for tickets, cancellations, refunds, seat selection, schedule modifications, and other flight-related services are handled by the office. The office also offers assistance with baggage and cargo transfers via specific contact information.
Oman Air – Muscat Office (City & Airport Office)
| Field | Details |
|---|---|
| Office Address | Oman Air Sales Office, Sarco Building, Opp. Haffa House, Building No. 477, Block No. 2, Way No. 3109, P.O. Box 3823, 112 RUWI, Muscat, Sultanate of Oman |
| City Office Phone | +968 24 531 111 / +968 153 300 |
| City Office Email | cargosdu.mct@omanair.com |
| Working Hours (City Office) | 8:00 am – 8:00 pm (Sun–Thu), 9:00 am – 3:00 pm (Sat); closed Fridays & public holidays. |
| Airport Office Address | Oman Air — Departure Lounge, Muscat International Airport, Seeb, Muscat, Sultanate Of Oman. |
| Airport Office Contact | +968 24 519 591 / 347, and Lost Baggage Section: +968 24 355 100 |
| Official Website | https://www.omanair.com |
Baggage Allowance, Pets & Travel Documents — Oman Air
| Category | Details |
|---|---|
| Hand Baggage (Cabin) | Economy: 1 piece up to 7 kg. Business / Business Studio / First: 2 pieces (each up to 7 kg). |
| Checked Baggage (Free Allowance) | Economy (Flex / Comfort): up to 30 kg (Super-Saver fares may have no check-in baggage) – Business / First (and Business-Studio): typically up to 50 kg. |
| Baggage Piece Limits | Max weight per single bag: 32 kg. Max linear dimensions per piece: 158 cm (sum of length + width + height). |
| Excess / Oversize / Special Baggage | If baggage exceeds free allowance (weight or size), excess charges apply. Oversize or overweight bags may need special handling or be refused per airline’s discretion. |
| Pets / Animals | Pets are not allowed in the cabin. They must travel as checked baggage (in hold) or cargo, with appropriate kennel/container. Pets & container weight/size limits apply. Charges depend on weight/size. Service animals (for passengers with disabilities) may have special rules — check Oman Air’s pet & disability-assistance policy. |
| Travel Documents & Security Notes | Passengers should carry passport / visa / travel documents with them (not in checked baggage). Pack luggage yourself, keep it locked until check-in, avoid carrying items for others. Do not pack prohibited items (weapons, hazardous materials, restricted substances) — Oman Air adheres strictly to security regulations. |
Muscat International Airport (MCT) — Services & Facilities
| Service / Facility | Details |
|---|---|
| Airport Name | Muscat International Airport |
| Airport Code | MCT |
| Airport Contact Number | +968 24 351234 / +968 24 355000 |
| Trolleys & Porter Services | Baggage trolleys available (for a charge) at departure building entrances, parking areas, and baggage reclaim area. Porter services also available (from ~ 3.5 OMR per trolley/porter) to help with luggage. |
| Baggage Handling & Reclaim | Airport has automated baggage-handling counters for standard baggage. For oversized/out-of-gauge baggage, out-of-gauge counters used. Upon arrival, there are ~10 reclaim carousels (8 international + 2 domestic). Baggage may be screened by customs before exit. |
| Wi-Fi / Connectivity | Free Wi-Fi available (typically for first 2 hours). To get access: show passport + boarding pass at customer-service desk (often near duty-free area). Paid packages available for extended access. |
| Meet & Greet / Fast-Track / Lounge Services | Airport offers “Meet & Greet” services (escorted passage through check-in, security & immigration, porter service, buggy car escort, lounge access) via service providers. There is a premium lounge (e.g. PrimeClass Lounge) — accessible to Business/First class passengers, or economy passengers for a fee. |
| Transport to/from City & Public Transport Access | Airport taxis (metered) available 24/7 outside terminal; ride-hailing apps & private transfers also operate. Public buses by Mwasalat operate between the airport and various parts of Muscat (e.g. route A1, Route 8). Rental-car desks (major international rental companies + local) available 24/7 in arrivals hall. |
| Meet/Transit Services — Special Cases | For passengers needing assistance (e.g. heavy baggage, mobility needs, fast-track, escorts), “Meet & Greet” / porter / buggy / escort services are offered (pre-bookable via airport service provider). |
Social Media
| www.facebook.com/omanair | |
| YouTube | www.youtube.com/channel/UCiOyR50V3E8iHA |
| www.instagram.com/omanairofficial | |
| x.com/omanair |
For travelers in need of official assistance with reservations, alterations, or baggage issues, the Oman Air Muscat Office is a one-stop shop. It is a dependable point of contact for passengers flying with Oman Air due to its central position and extensive service coverage.