Bookings, ticket modifications, baggage inquiries, and travel assistance are all handled by the Emirates Airlines Rio de Janeiro Office in Brazil. The office provides information about Emirates services, assistance with airline schedules, and courteous customer service. It gives visitors from Rio de Janeiro a simple method to plan their travels.
Emirates – Rio de Janeiro Office & Airport Info
- Address (Sales / Office):
- Avenida Rio Branco, 89 – 5th floor, Office No. 501, Centro, Rio de Janeiro – RJ, 20.040-004, Brazil.
- At the airport: Rio de Janeiro / Galeão – Antônio Carlos Jobim International Airport, Av. Vinte de Janeiro, s/nº, Ilha do Governador, RJ, 21941-900.
- Contact Number:
- +55 11 5503 5000 (local office)
- Airport (Galeão): +55 21 3004 6050
- Alternate: +55 11 5503 5000 (English/Spanish)
- Email:
- security@emirates.com for the Rio office.
- For reservations: reservation@emirates.com
- Official Website:
- Airport (Nearby):
- RIOgaleão – Antonio Carlos Jobim International Airport (IATA: GIG).
- Terminal / Check-in Area:
- Check-in counters are in Terminal 2 at Galeão.
- Check-in counters for international flights open ~4 hours before departure.
- The airport uses a “shared check-in system” per its operations procedures.
- Baggage Allowance:
- Emirates baggage allowance depends on fare type and route.
- For flights to/from the Americas (including Brazil), Emirates uses the “piece concept” (i.e., a fixed number of bags).
- From Brazil: Economy may have 2 pieces (depending on fare) up to 23 kg each.
- Cabin baggage (for flights originating in Brazil): 10 kg limit for certain flights/classes.
- Special Meals:
- Emirates offers special meals (vegetarian, halal, etc.) — request during booking or via “Manage Booking” on their website.
- Security / Screening Services:
- At the airport: standard security screening as per RIOgaleão’s operations.
- Migration / passport control for international flights is handled per airport’s protocol.
- Medical Services:
- For passenger medical/health assistance, Emirates offers “Special Assistance” — requestable via its website or customer service.
- Parking Areas (at the Airport):
- Security Services (Emirates-specific):
- Their office email is “security@emirates.com”
- Security screening for check-in / baggage handled by airport security.
- Working Hours (Office):
- 24 hours (for the Rio / airport office).
- City sales office (Av. Rio Branco): Mon-Fri 08:30–16:30, Sat 08:30–12:00, Sun closed.
- The local contact (for Rio) via Emirates: +55 11 5503 5000 is always available.
- Online Check-in:
- Flight Status:
- Travel Documents:
- Travel documents: valid passport, visa (if needed), Emirates may check for onward ticket / hotel.
- For Brazil departures: follow Brazilian immigration / customs rules + Emirates-specific requirements.
- Payment Methods (for Tickets):
- Emirates office: Major credit / debit cards on its website.
- Ground Transportation (to/from Airport):
- To reach RIOgaleão: taxi, ride apps (Uber, etc.), airport shuttles, buses.
- For Emirates guests, if using premium cabins and eligible, you may request Emirates’ chauffeur-drive service (depending on whether available for your fare class and route).
- Social Media / Official:
For travelers in need of assistance prior to their trip, the Emirates Airlines Rio de Janeiro Office is a useful resource. When booking tickets or managing travel requirements with Emirates in Brazil, passengers are guaranteed a seamless experience thanks to clear instructions, dependable service, and prompt help.