Lufthansa Airlines Nairobi Office in Kenya
Lufthansa Airlines serves passengers in East Africa through its Nairobi office, offering easy access to flight management, ticketing, and travel assistance. Conveniently located in the heart of Kenya’s capital city, this office caters to both business and leisure travelers, ensuring smooth coordination for flights connecting Africa with Europe and beyond.
| Category | Information |
|---|---|
| Airline Name | Lufthansa Airlines |
| Office Name | Lufthansa Airlines Nairobi Office |
| Location | Nairobi, Kenya |
| Full Address | Lufthansa City Center, 14 Riverside Drive, 4th Floor, Nairobi, Kenya |
| Contact Number | +254 20 221 4620 |
| Email Address | info.kenya@dlh.de |
| Office Hours | Monday – Friday: 9:00 AM – 5:00 PM Saturday & Sunday: Closed |
| Customer Helpline | +254 20 389 2000 |
| Official Website | www.lufthansa.com |
| Airport Served | Jomo Kenyatta International Airport (NBO) |
| IATA Code (Rome Airport) | FCO |
| City Code | NBO |
| Nearest Landmark | Riverside Square Mall, Westlands Business District |
| Modes of Transport | Taxi, Uber, Matatu (public minibus), and personal car |
| Languages Spoken | English, Swahili, German |
| Manager / Representative | Mr. Klaus Berger – Regional Sales Manager |
| Main Services Offered | Flight booking, cancellations, rebooking, flight information, travel documentation, and baggage assistance |
| COVID-19 or Health Advisory | Health screening may apply for passengers traveling to select destinations; vaccination certificates may be required |
| Accessibility Features | Wheelchair access, ramps, elevators, and priority counter assistance |
| Travel Packages & Promotions | Seasonal flight deals, Europe tour packages, and promotional fares for students and business travelers |
| Cargo Service Enquiries | Handled through Lufthansa Cargo Office at Jomo Kenyatta International Airport |
| Lost or Delayed Baggage Help | Assistance for misplaced baggage via Lufthansa Baggage Service at NBO Airport |
| Pet Travel Assistance | Guidance for transporting pets under Lufthansa’s “Animals as Additional Baggage” service |
| Refund & Rebooking Assistance | Available for partially used or canceled tickets as per airline policy |
| Group Travel Management | Custom itineraries and discounted fares for large group bookings |
| Corporate Travel Solutions | Managed travel programs for companies and business-class travelers |
| Payment Options | Credit/Debit Cards, Mobile Money (M-Pesa), Bank Transfers |
| Special Assistance Requests | Available for unaccompanied minors, elderly passengers, and travelers with medical needs |
| Travel Insurance | Lufthansa recommends travel insurance via partner Allianz Global Assistance |
| Frequent Flyer Program | Miles & More – Earn and redeem miles on flights and partner services |
| Nearby Attractions | Nairobi National Museum, Uhuru Park, Giraffe Centre, Karen Blixen Museum |
| Nearest Hotels | Villa Rosa Kempinski, Radisson Blu Hotel Nairobi, Sankara Nairobi |
| Emergency Contact During Travel | +49 69 86 799 799 (24-hour international helpline) |
| Visa & Travel Documentation Info | Assistance with visa requirements for Schengen and other destinations |
| Check-in Options | Online check-in, mobile app check-in, and airport counter check-in available |
| Flight Information Updates | Real-time flight status available on Lufthansa’s website and mobile app |
| Career & Recruitment Queries | Managed via Lufthansa Group Careers portal |
Clear up your doubts by connecting with the staff at the Lufthansa Airlines Office in Nairobi. Their helpful representatives are ready to solve all your travel-related concerns.