Etihad Airways Vienna Office in Austria

Travelers booking flights with Etihad can get dependable assistance from the Etihad Airways Vienna Office in Austria. Booking tickets, changing flights, questions about luggage, requests for special services, and general travel information are all handled by the office. To guarantee a seamless trip, staff members offer assistance with check-in, fare regulations, and travel paperwork. The office, which is conveniently located in Vienna, provides customers with individualized support, making it simpler to plan their travels and take advantage of Etihad’s first-rate services.

Etihad Airways – Vienna Office (Austria)

Office address: 1300 Schwechat, Austria.
Contact number: 820 30 9955
Email ID: feedback@etihad.ae
Official website: www.etihad.com
Working hours: Mon–Fri, 09:00–17:00.

Services handled

Ticket booking:
- You can book tickets for Etihad Airways flights to and from Vienna directly on the Etihad Airways website or via their mobile app. While there isn’t a local booking office mentioned, you can also use the WhatsApp assistant at +971 56 688 9003 or their general contact number +971 (0)2 511 0000 during office hours. For managing existing bookings, changing flights, or checking in, use the “Manage” section on the Etihad website.
- Booking and managing flights
  - Book online: The easiest way to book a ticket is through the Etihad Airways website or the airline’s mobile app.
  - Manage bookings: To manage an existing booking, view trip details, or check in, go to etihad.com/manage.
  - Book via WhatsApp: Use the virtual assistant by saving the number +971 56 688 9003.
  - Contact via phone: For assistance with booking or other inquiries, you can call the Abu Dhabi office number at +971 (0)2 511 0000 between 8 am and 5 pm (Monday to Friday).
- Important information
  - 24-hour cancellation: All direct bookings are subject to a 24-hour cancellation policy, though fare rules may apply to refunds, say Etihad Airways.
  - Head Office: Etihad’s head office is in Abu Dhabi, not Vienna, so there is no dedicated booking office in Austria.
  - In-flight services: For information on inflight services like Wi-Fi, visit etihad.com/en/plan/fly-with-etihad/onboard-services/wifi-and-entertainment.

Reservations:
- You can make and manage reservations online at etihad.com or by calling their customer service number, +971 600555666. If you booked through a travel agent, you must contact them directly to manage your reservation.
- Reservations and bookings
  - Online: Visit etihad.com/manage to view, change, or manage your bookings online. You can also check in, download your boarding pass, and book extras.
  - Telephone: Call the Etihad Airways customer service line at +971 600555666. This line is available 24 hours a day.
  - Through a travel agent: If you booked through a travel agent, you must contact them directly for any changes or reservations. Etihad Airways cannot make changes on your behalf in this case.
- Other useful information
  - Airport: Etihad Airways flights depart from Terminal 3 at Vienna Airport.
  - Special meals: Order special meals at least 24 hours in advance via etihad.com/manage.
  - 24-hour cancellation policy: A 24-hour cancellation policy applies to all direct bookings with Etihad Airways.
Check-in support:
- Online check-in is available on the Etihad Airways website and through the Etihad mobile app, while airport check-in can be done at the airport counter or via check-in machines. Flights from Vienna (VIE) typically depart from Terminal 3.
- Online and app check-in
  - Via website: Go to etihad.com/en-in/before-you-fly/check-in-online/, enter your last name and PNR or ticket number, and follow the steps to confirm details, select seats, and get your boarding pass. You can also manage your booking, add extras, and update contact details at etihad.com/manage.
  - Via app: Download the Etihad mobile app to check in, manage your trips, and access features on the go.
- Airport check-in
  - Location: Etihad Airways flights typically depart from Terminal 3 at Vienna Airport (VIE).
  - Methods: You can check in in person at the counter, use a check-in machine, or use SMS/MMS.
  - Timelines: Check-in usually opens four hours before departure. The check-in deadline is 60 minutes before departure for Economy class and 45 minutes before for Business or First Class.
- Additional support
  - Special assistance: Guests with special needs should check the guidelines on the Etihad website or contact the Etihad Airways Contact Centre.
  - Medical devices: Passengers requiring a respirator or ventilator must notify Etihad at least 72 hours in advance and present a medical certificate at check-in.
Flight changes/cancellations:
- For flight changes and cancellations, use Etihad’s online “Manage Your Booking” tool at etihad.com/manage. If you booked through a travel agent, you must contact them directly. If the flight is cancelled, Etihad will contact you via email with available options, including rebooking.
- For flight changes
  - Online: Go to etihad.com/manage to manage your booking, update contact details, book extras, and check in.
  - Through an agent: If you booked through a travel agent, you must contact the agent directly to make changes.
  - Fare rules: Whether you can make changes and if a fee applies depends on the fare you booked. Check the fare rules before booking or for your specific ticket.
  - Timing: You can make changes up to four hours before your flight.
- For cancellations
  - Online: If the cancellation is more than three days in advance, you can find alternative flight options at etihad.com/manage.
  - By phone: For cancellations less than two days before departure, the Etihad team will actively assist with rebooking.
  - Connecting flights: If your connecting flight is with another airline, you must contact them directly.
  - Notification: Etihad will send an email to the address you provided with options available to you.
- Important notes
  - Booking through a travel agent: You must use your agent to make changes to your booking.
  - Fare type: Certain fares, like reward flights or multi-city bookings, may have different rules and might not be changeable online, notes www.etihad.com.
  - Refunds: Eligibility for a refund depends on your fare rules. You can check your refund status at etihad.com/manage/refund.
Special requests:
- You can manage your booking online through the Etihad Airways website at least 24-48 hours before your flight. This includes requesting special meals, medical assistance (like a wheelchair), or other requirements.
- How to make special requests
  - Online: Go to etihad.com/manage and enter your trip reference or ticket number and last name to view your booking.
- Examples of special requests:
  - Special meals: Order a special meal (e.g., vegetarian, gluten-free, child meal) at least 24 hours before the flight.
  - Medical and accessibility assistance: Request a wheelchair or other assistance at least 48 hours in advance. For blind or visually impaired passengers, this request must also be made at least 48 hours prior.
- Contacting a travel agent: If you booked with a travel agent or third party, you must contact them directly to make any changes or requests.
- Note on changes: If you need to make changes after the deadline, or if the online option isn’t available, contact Etihad’s support center directly.
Pets Friendly:
- Vienna Airport provides pet services for traveling with animals, including designated areas for large animals, security checkpoints that can accommodate animals, and the ability to handle animals for security screening. Passengers traveling with pets must comply with airline rules, Austrian import regulations, and may need to use specific airline services or border inspection posts (BIPs) for entry into Austria. For questions, contact the airline or security staff directly, and for large animals or commercial transport, special handling is required.
- Before you travel
  - Notify the airline: Inform your airline well in advance about your pet and its needs.
  - Meet health and documentation requirements: Ensure your pet has an EU-compliant health certificate, up-to-date vaccinations, and a microchip. For travel from non-EU countries, an Annex IV health certificate may be needed.
  - Understand airline policies: Different airlines have different rules for traveling with pets in the cabin or cargo hold, with some restrictions on certain breeds and destinations.
  - Follow import/export rules: For entry into Austria, pets from non-EU countries must enter through a Border Inspection Post (BIP), such as at Vienna Airport.
  - Prepare for security screening: Pets may be screened using a special metal detector or an X-ray machine.
- At the airport
  - Large animals: Bring large animals to the large baggage counter at Terminal 1 or 3.
  - All animals: If traveling with an animal, contact security staff directly at the checkpoint.
  - Assistance dogs: Special conditions apply to traveling with assistance dogs.
  - For questions: Call +43 517 663100 for information, as suggested by BringFido.
- Post-flight
  - Arrival: Pets arriving from non-EU countries will be checked at the BIP.
  - Pick up: Depending on size and airline, pets may be collected at baggage claim or with oversized baggage.
  - Dehydration: Be prepared for potential dehydration and have water available for your pet after the flight.
Lounge access:
- https://viennaairport.com/en/lounges
Unaccompanied minors:
- For Etihad Airways’ unaccompanied minor service, you must book by telephone, submit an Unaccompanied Minor request form, and provide detailed information for the adult who will drop off and pick up the child. While children aged 5-11 can use the service for free, they must be booked on a normal adult fare and have the service pre-booked. The service is also available for children aged 12-17 and includes airport assistance from check-in to arrival.
- How to book
  - Book the flight first: Reserve a normal adult fare for the child’s flight.
  - Submit the request form: Complete and submit the Unaccompanied Minor request form online at least 24 hours before the flight.
  - Book via telephone: While the form is online, the service itself must be booked over the phone by calling the Etihad Airways service number, which is not listed for the Vienna office but the general booking number can be used.
  - Check the form for details: Ensure the adult who will drop off and collect the child is specified on the form.
- Requirements and procedures
  - Children aged 5-11: This service is mandatory for this age group, but you may choose to use it for children aged 12-17 as well.
  - Airport drop-off: You must stay with your child at check-in and remain at the airport until the flight departs.
  - Connecting flights: An Etihad host will accompany the child to our lounge in Abu Dhabi, if they have a connection to another Etihad flight.
  - Documentation: You will need to complete the request form, print and sign it, and take it to the airport with you. Make sure your child has all their necessary documents for travel.
- Contact
  - General booking number: In the absence of a specific Vienna office number, use the general number to book the unaccompanied minor service by telephone: +43 5 1766-1000.

Airport – Vienna International Airport (VIE)

Airport name: Vienna International Airport
Airport code (IATA): VIE
Airport address: 1300 Schwechat, Austria
Airport contact number: +43 1 70070
Terminals at VIE: Terminal 1 (Departures) and Terminal 3 (Departures + Arrivals)

What Etihad + VIE supports / typical services

Baggage-related services (check-in baggage, excess/oversize/overweight baggage, special/sports baggage, baggage add-on) are handled by Etihad via its Vienna office.
Lost & Found / missing baggage: Vienna Airport has a lost-property / baggage service center.
Lounge / VIP / business class services: Vienna Airport offers VIP & business services.
Airport parking, car rental, taxis are available at Vienna Airport.
Check-in counters / baggage check-in are located in Terminal 1 and Terminal 3 at Vienna Airport.

Other Services

item	Details
Medical services	24-hour Medical Center for first aid, vaccinations, and travel medicine advice, staffed by doctors, paramedics, and nurses.
Smoking area	Outdoor zones and terraces, located near various gates after security. These areas are separate from indoor spaces and lounges. Some indoor lounges have outdoor smoking terraces, such as the Vienna Lounge, which has a designated outdoor area for smoking and vaporizing tobacco.
Terminal entry fee	N/A
	Not publicly listed.
airport security-services contact	Vienna International Airport Contact Center at +43-1-7007-0. For specific questions or complaints about security checks, you can email the Ombudsman’s Office at ombudsstelle-sicherheit@viennaairport.com.
Special meals (at airport)	Must be pre-ordered at least 24 hours before your flight.

Baggage weighing machine

Vienna International Airport (VIE) provides several ways for passengers to weigh their baggage:

Airline Check-in Counters/Kiosks: All check-in counters have scales for weighing checked baggage. You can place your bag on the scale at an unstaffed counter to check the weight, or politely ask an available agent if you can use their scale.
Self Check-in: The airport has self check-in points and self-bag drop areas where you can print bag tags and weigh your luggage. These integrated systems include weighing scales.
Dedicated Machines (Potential): While not explicitly confirmed by official sources for Vienna airport, many large international airports feature dedicated, often coin-operated, public weighing machines in the check-in areas for a small fee (around €1-2).
Baggage Services Counters: The airport has dedicated baggage services (like baggage wrapping) in Terminal 1 and Terminal 3, where staff may be able to assist with weighing or guide you to an available scale.
Website: www.etihad.com/en-in/help/baggage-information

How to reach

Vienna International Airport from the city center via public transport, including the fast and direct City Airport Train (CAT) to Wien Mitte, or the S-Bahn lines S7 or S9. Other options include buses, taxis, or ride-sharing services like Uber.

Public Transportation

City Airport Train (CAT): The fastest option, traveling non-stop from Wien Mitte station to the airport in just 16 minutes.
S-Bahn: The S7 and S9 lines also connect the airport with the city center, but the journey may take longer as they have more stops.
Bus: Direct bus services are available, with a route connecting Vienna Central Bus Station (VIB) to the airport.

Other Transport Options

Taxi: A standard taxi ride from the city center to the airport is approximately €50.
Uber: A ride-sharing option, which can sometimes be less expensive than a taxi.

When travelers need help with reservations, baggage, and travel services, the Etihad Airways Vienna Office is a useful resource. Travelers may simply manage their travel needs thanks to the welcoming staff and easy access. The Vienna office guarantees a pleasant and stress-free experience, showcasing Etihad Airways’ dedication to high-quality service, whether you need ticket support, special meals, or current flight information.