Korean Air Los Angeles Office in California – Contacts, Booking, Baggage Rules & Passenger Services
Korean Air maintains a range of passenger, ticketing and cargo operations serving Los Angeles — one of its most important U.S. gateways.
This article collects the latest 2025 information (office addresses, phone numbers, airport counter details), explains how to use Korean Air services in Los Angeles, and offers practical tips for a smoother international trip.
Office Contact Information
Use this table as the primary quick reference for phone numbers, addresses and when to visit in person.
| Office / Service | Address | Phone |
|---|---|---|
| Korean Air Passenger Reservations (US) | — | 1-800-438-5000 |
| Korean Air Los Angeles Cargo (LAX Cargo Complex) | 6101 W Imperial Hwy, Los Angeles, CA 90045 (Los Angeles World Airport Cargo Terminal) | +1-310-417-5266 ~ 7 (main branch numbers listed). |
| Korean Air Airport Counters (LAX – Passenger Check-in) | LAX Terminal area (Tom Bradley International Terminal / Terminal B area) | At-terminal counters (see LAX signage / flight info) |
| Corporate / Downtown (historical listing — verify before visiting) | Listings have shown downtown LA addresses in the past; many paperwork or office functions are centralized online. | 1-800-438-5000 |
About Korean Air’s Los Angeles presence
Korean Air operates passenger services through LAX and manages cargo operations from a dedicated cargo terminal — both key to its West Coast network.
Korean Air flies nonstop services between Los Angeles and Seoul (Incheon) among other points, and runs a full cargo operation out of the LAX cargo complex (6101 W Imperial Hwy). Passenger services (reservations, ticketing and airport check-in) are primarily coordinated through the airline’s U.S. reservations line and terminal counters at LAX.
LAX — Terminal and counter details
Most international Korean Air flights use LAX’s international terminal zones — check your ticket for the exact terminal and day-of-flight counter.
• Terminal area: Korean Air typically uses the Tom Bradley International Terminal area (Terminal B) or adjacent international facilities for check-in and departures; counter assignments can change by day and flight, so always verify your terminal and counter on your e-ticket or with the airline before leaving for the airport.
• Day-of-Departure: Arrive early for international departures — the recommended arrival window is 3 hours before scheduled departure (longer during peak travel times or holidays).
• Baggage drop & passport control: After check-in and baggage drop, proceed to TSA screening and then immigration/customs where applicable; allow extra time if you need visa checks or additional document verification.
Services offered at the Los Angeles office and LAX counters
Korean Air provides booking, ticketing, check-in, frequent flyer assistance, baggage processing, special assistance, and cargo services in Los Angeles.
Booking & ticketing (reservations and fare changes)
Book, change or cancel flights via the U.S. reservations number or online.
- Phone booking and changes (1-800-438-5000) for flights originating in the U.S. and for itinerary adjustments.
- Online booking and manage-my-booking options via Korean Air website for seat selection, add-ons, and payments.
- Refunds and ticket reissue follow the fare rules; use your confirmation number and passport details when calling.
Airport check-in & boarding passes
Obtain boarding passes at LAX counters or online/mobile before arriving.
- Online/mobile check-in available 24–48 hours before departure depending on the route.
- If you have special baggage (sports gear, musical instruments), call in advance to confirm dimensions and fees.
- Boarding pass re-issuance or seat upgrades can be requested at the airport counter.
Baggage handling & policies
Standard international baggage allowances apply; verify your class and fare for exact allowances.
- Checked baggage: Allowances vary by fare class and route — Economy usually allows 1–2 checked bags on long-haul international fares; higher classes allow more.
- Oversize/overweight fees: Charges apply for bags exceeding the weight or size limit; verify limits before travel.
- Lost/damaged baggage: Report immediately at the airline’s baggage service office at the airport; keep your baggage claim tags and receipts. (Use reservations phone for follow-up.)
Special assistance and medical needs
Korean Air offers wheelchair assistance and special services for passengers with reduced mobility or medical needs.
- Request wheelchair or mobility assistance at booking, when managing your booking online, or by calling the reservations line before travel.
- Medical escorts or stretcher services require advance coordination and medical clearance — contact the airline well before departure.
SkyPass (frequent flyer) & upgrades
Manage your SkyPass account and apply miles for upgrades through the website or reservations line.
- SkyPass points can be used for award tickets, upgrades, and baggage benefits depending on status and fare class.
- For status-related perks at LAX (priority check-in, lounge access), present your membership details at the counter.
Cargo & freight services (LAX cargo complex)
Korean Air runs a dedicated cargo branch at LAX for import/export and freight forwarding.
- Cargo address: 6101 W Imperial Hwy, Los Angeles, CA 90045 — this is the primary cargo terminal location for Korean Air at LAX, and it handles perishables, general cargo and specialized shipments.
- Cargo phone lines and emergency numbers are listed on the Korean Air cargo site for booking shipments and tracking freight.
How to reach the Korean Air offices and LAX counters in Los Angeles
Use public transport, rideshare, or personal vehicle to LAX; confirm the exact counter and terminal on your ticket.
- From Downtown LA (DTLA): A roughly 20–40 minute drive depending on traffic; rideshare or airport shuttles are common.
- Public transit: Metro lines + free airport shuttle to terminals; the FlyAway Bus also runs scheduled routes between major LA hubs and LAX.
- Parking: LAX has short-term and long-term parking — allow extra time to park and shuttle to the terminal during busy periods.
- For cargo office visits: Use the cargo complex address (6101 W Imperial Hwy) and follow signage for cargo terminals at LAX.
Additional services
Quick list of common extra services you may need at Korean Air offices or counters.
| Service | Where to request |
|---|---|
| Flight changes & reissues | Reservations line / airport ticket counter |
| Seat selection & upgrades | Website / reservations / airport counter |
| Baggage irregularities (lost/damaged) | Airport baggage office / reservations follow-up |
| Wheelchair & special assistance | Reservations (advance) / check-in counter |
| Cargo booking & tracking | LAX Cargo Office (6101 W Imperial Hwy) |
| SkyPass enrollment & mileage queries | Website / reservations |
Booking tips and best practices for Los Angeles departures
Plan ahead — confirm terminal, check-in times, and documentation requirements before travel.
- Check visa/entry requirements: U.S. citizens and international travelers should verify onward/return visa requirements for South Korea or connecting countries.
- Carry printed and digital copies: Passport, visa, e-ticket/PNR, and any health documents required by destination.
- Arrive early on peak days: Allow at least 3 hours for international departures from LAX.
- Use the Korean Air website for seat maps and to pre-pay baggage or special items to save time at the counter.
Common passenger scenarios (quick lists)
Rapid solutions for typical traveler questions.
If your flight is delayed or cancelled
- Check real-time flight status online or call 1-800-438-5000.
- For day-of-flight issues, head to the Korean Air counter at the terminal for rebooking options.
If your baggage is missing
- File a missing baggage report at the airport baggage desk before leaving LAX.
- Keep your baggage claim tags and boarding pass; use the reference number when calling.
If you need to ship freight or urgent cargo
- Contact the Korean Air cargo office at the LAX cargo terminal (6101 W Imperial Hwy) to arrange pickup/booking.
Travel tips & final practical advice
Confirm details before travel, pack smart, and use digital tools to speed through the airport.
- Confirm your terminal and counter via the e-ticket or airline app on the day of travel.
- Use mobile check-in and download your boarding pass when available to bypass lines.
- If hauling extra baggage or sporting equipment, pre-pay or confirm allowances to avoid long counter wait times.
- Keep important documents in a carry-on and a separate secure place in case you need copies at check-in.
Frequently Asked Questions
The main U.S. reservations and ticketing line is 1-800-438-5000 — use this for bookings, changes, and general passenger inquiries.
Korean Air’s cargo operations are based at the LAX cargo complex — 6101 W Imperial Hwy, Los Angeles, CA 90045. Contact numbers for the cargo branch are listed on Korean Air’s cargo site.
Historically some downtown offices existed, but many functions have moved online or consolidated; call 1-800-438-5000 before visiting to verify any walk-in office availability.
Report immediately at the baggage service office at LAX; they will issue a PIR (Property Irregularity Report) and provide next steps for tracing and compensation.
Yes, subject to availability and fare rules — present your SkyPass number at check-in or call reservations to request upgrades prior to arrival.
Korean Air’s Los Angeles operations combine passenger services at LAX with a full cargo complex; always confirm counters, arrival times and documentation to ensure a smooth trip.
Korean Air remains a major carrier connecting Los Angeles to Seoul and beyond. For the most accurate, flight-specific information always check your e-ticket, call the U.S. reservations number (1-800-438-5000) or consult the Korean Air website. For cargo needs, the LAX cargo address and branch contacts are the authoritative source