At 202 North Market Street in Marion, Illinois, lies the Cape Air Marion Office, a regional office of the Cape Air Office. It acts as the airline’s local point of contact, assisting travelers with baggage inquiries, flight reservations, ticket modifications, and travel support on Cape Air flights. Cape Air is a minor airline in the United States that is well-known for providing customer support for vital air service operations and linking smaller communities with larger hubs.
| Category | Details |
|---|---|
| Airline Office Name | Cape Air — Marion Office |
| Office Address | 202A North Market Street, Marion, IL 62959, USA |
| Office Phone Number | +1 508‑771‑6944 |
| Office Email | careteam@capeair.com |
| Official Website | https://www.capeair.com |
| Working Hours | Mon–Fri: 10:30 AM–6:30 PM. Sat–Sun: 11:30 AM–5:30 PM. |
| Airport Name | Veterans Airport of Southern Illinois |
| Airport Code | IATA: MWA. ICAO: KMWA. FAA: MWA. |
| Airport Address | 10400 Terminal Drive, Suite 200, Marion, IL 62959, USA |
| Airport Phone | +1 618‑993‑3353 |
| Airport Official Website | https://veteransairport.com |
| Terminal for Cape Air | Regional/general aviation terminal. |
| Baggage Allowance | Standard: Carry‑on & checked bag rules vary; see policy. Typically 1 personal item + checked bags with fees; details online. |
| Travel Insurance | Not provided by airport — purchase separately. |
| Travel Documents Required | Domestic US flights: Valid government ID (driver’s license/REAL ID). Passport for international segments. |
| Immigration/Customs Counters | Customs at international airports only. |
| Trolleys / Carts | Not regularly provided (small airport). Confirm on arrival. |
| Public Wi‑Fi | Free Wi‑Fi available at airport. |
| Telephones | Typically public phones not guaranteed. Mobile service available. |
| Pet & Animal Services | Pets usually travel under airline rules. Service animals allowed per US TSA rules. Confirm with airline ahead. |
| Do’s & Don’ts | Do: Arrive early, check airline rules, carry valid ID. Don’t: Expect full airport lounges or international customs at MWA. |
| Public Transport Access | No direct public transit to airport. Nearby regional bus routes exist but limited. |
| How to Reach Airport | By car/taxi/rideshare (Uber/Lyft) or shuttle/Taxi services (Ace Taxi, Red Top Cab, etc.). |
| Airport Shuttle / Taxi Services | Ace Taxi, Archies Affordable Cab, Broadway Limo Service, Red Top Cab. |
| Car Rental at Airport | Hertz rental cars available at terminal. |
| Security / TSA Info | TSA screening present for commercial flights — follow TSA guidelines. |
For regional flights into and out of southern Illinois, the Cape Air Marion Office provides travel assistance and customer care support. It assists local tourists with common questions, ticket problems, and reservations. Although Cape Air’s operations there have changed as a result of federal initiatives, the office is still a helpful local resource for travelers using the airline.