Avelo Airlines Salem Office in Oregon

At Salem-Willamette Valley Airport in Salem, Oregon, the Avelo Airlines Salem Office functioned as a local airline contact point for passengers. Reachable by phone and email around-the-clock, it offered flying assistance, including ticket buying, flight updates, customer service, and travel information. Under its low-cost airline model, the office backed Avelo’s low-cost service that connected Salem with places like Los Angeles and Las Vegas. Limited commercial flights in the area were revived thanks to the airline’s presence.

Avelo Airlines Salem Office

1. Airline Name: Avelo Airlines
2. Office Address: 2990 25th St SE, Salem, OR 97302, USA
3. Contact Number: +1 503-588-6314
4. Toll-Free / Customer Phone: +1-833-678-2125 or (346) 616-9500
5. Email for Support: support@aveloair.com
6. Official Website: www.aveloair.com
7. Working Hours: 24 hrs everyday
8. Services:
   • Ticket booking & changes
   • Flight info & status
   • Baggage assistance
   • Help with check-in issues

Airport Information — Salem, Oregon

9. Airport Name: Salem‑Willamette Valley Airport
10. Airport Code: IATA SLE, ICAO KSLE
11. Airport Address:
    2990 25th St SE, Salem, OR 97302, USA
12. Airport Contact: +1 503-588-6314
13. Airport Website: https://www.flysalem.com
14. Airport Type Today: General aviation.
15. Former Commercial Service Status: Lost federal passenger service after airline exit in 2025-26.

Baggage Allowance & Airline Policies

16. Baggage: As a low-cost carrier, Avelo historically charged separately for:

• Carry-on bags
• Checked bags
• Seat selection fees

Travel Documents & Immigration

17. Domestic Travel: Valid government-issued ID required for U.S. flights; domestic only (no passport for U.S. flights).
18. International / Immigration: Since no international flights from SLE, international travel would require connections at other airports; follow U.S. CBP & DHS rules at those airports.

Customs & Security

19. Customs: Not available at SLE — general aviation only.
20. TSA / Immigration & Security: TSA screening was withdrawn when commercial service ended.

On-Site Facilities

21. Wi-Fi: May be limited at general aviation facilities — check airport admin for details.
22. Telephones: Public phones are limited; mobile service usually available.
23. Trolleys: Small GA terminals may not have baggage trolleys like large commercial airports.
24. Pet / Animal Services: No formal airline pet services at SLE — refer to airline policies at departure airports served elsewhere.

Ground Transportation & Access

25. Public Transport:

• Local bus service (Cherriots) operates around Salem.
• Shuttle or charter bus services available to larger airports like Portland (PDX).

26. Taxi / Rideshare: Uber, Lyft, and local taxis can serve the airport area.
27. Parking: On-site parking available at SLE.
28. Car Rentals: Possibly available through local rental services or off-site options.

Payments & Travel Insurance

29. Payment Methods for Bookings: Via official website or phone — credit/debit cards, online payment.
30. Travel Insurance: Optional — offered at booking or through third parties; covers delays, cancellations, luggage, health.

Travel Do’s & Don’ts

Do

31. Check flight status before travel.
32. Have valid ID for domestic U.S. travel.
33. Plan ground transit in advance since regular passenger flights are unavailable.

Don’t

34. Assume regular scheduled flights exist at SLE — none currently.
35. Rely on on-site TSA screening — no regular TSA checkpoint.

Avelo halted its commercial operations at Salem-Willamette Valley Airport, despite the fact that its Salem office had previously been crucial in facilitating travel there. The community’s scheduled passenger service came to an end with this exit. Travelers began using larger surrounding airports for commercial flights as a result, changing the regional travel scene as the airport looked for new airline partners.