Located in Jackson–Medgar Wiley Evers International Airport (100 International Dr., Jackson, MS 39208), the Envoy Air Jackson Office in Mississippi is open around-the-clock to assist travelers using Envoy Air from this airport. Flight reservations, cancellations, online and airport check-ins, baggage problems, ticket modifications, and inquiries regarding flight status or amenities are all handled by employees at this office. Additionally, they help with unique requirements including duty-free allowances, pet travel, and unaccompanied youngsters.
| Field | Details |
|---|---|
| Address (Office) | Jackson, Mississippi, United States |
| Contact Number | (972) 374‑5200 |
| Email ID | Envoy.News@aa.com |
| Official Website | https://www.envoyair.com |
| Working Hours (Jackson Office) | 24 hours a day, 7 days a week |
| Services handled at this office | Flight booking / cancellation / changes; Baggage allowance & related queries; Online & airport check‑in; Pet or animal travel; Lost/damaged baggage; Visa/immigration info; In-flight / airport WiFi & services; Duty‑free & airport lounge info; Airport transfers/meet & greet, etc. |
| Field | Details |
|---|---|
| Airport Name | Jackson–Medgar Wiley Evers International Airport |
| Airport Code (IATA) | JAN |
| Address | 100 International Dr, Jackson, MS 39208, United States |
| Airport Contact / Phone | +1 601-939-5631 |
| Terminal for Envoy Air | Terminal 8 at JAN Airport |
| Wi-Fi Services | Free Wi‑Fi is available throughout the terminal. |
| Pet / Animal Services | Pet‑relief areas exist inside and outside the terminal for small pets. |
| Trolleys / Luggage Carts | Baggage carts are available for moving luggage around the terminal. |
| Ground Transportation / Public Transport Access / How to reach airport from city center | There is no direct public transport from downtown Jackson to the airport. Taxis, ride‑shares, or private/shuttle vans are the usual method. Travel time from downtown ~ 15–20 minutes depending on traffic. Car rental services (major companies) are available onsite. |
| Parking | Short‑term and long‑term parking options available. |
| Pet Relief / Pet‑friendly Areas | Yes — indoor and outdoor pet relief / comfort areas available. |
| Accessibility / Services for Special Need / Mobility | Wheelchair assistance, accessible restrooms, handicap‑accessible shuttles from long‑term parking to terminal. |
For passengers using Envoy at Jackson Airport, the Envoy Air Jackson Office acts as a full-service support center. It provides convenient and accessible customer service for both regular travel and unforeseen problems, with 24-hour availability and the capacity to manage reservations, check-ins, baggage assistance, and special travel needs.