SriLankan Airlines Abu Dhabi Office in UAE
Travelers can get full assistance with airline reservations, ticket adjustments, baggage inquiries, and other travel-related services from SriLankan Airlines’ Abu Dhabi Office in the United Arab Emirates. In order to guarantee that customers have a comfortable and well-planned trip, the crew provides prompt instruction. The office is here to help, whether you need assistance with updated travel needs, special assistance, or check-in instructions. For anyone traveling from Abu Dhabi with SriLankan Airlines, it serves as a handy point of contact.
Office & Airline Basic Info
| Field | Details |
|---|---|
| Office Address | Electra – F9Q9+G33 Zayed 2nd Street, Abu Dhabi, United Arab Emirates |
| Contact Number | +971 2 633 7125 |
| Office Email ID | reservations@srilankan.com |
| Official Website | www.srilankan.com |
| Working Hours | Monday to Friday 08:30–13:30 & 16:30–19:30; Sat 09:00–12:00; Closed Sunday & public holidays. |
| Abu Dhabi Airport (AUH) Office | Office No. 2215, Abu Dhabi International Airport |
| Airport Office Contact Number | +971 2 5758 281 |
| Airport Office Email | auhairport@srilankan.com |
Airport & Travel Services / Facilities at Zayed International Airport (AUH)
| Service / Facility | Info / Status |
|---|---|
| Airport Name | Zayed International Airport (AUH) |
| Terminal | The airport comprises Terminal A (main) and sometimes Terminal 3 (for some flights). |
| Check-in Area | Use standard airline check-in counters in the terminal — as usual for international flights. |
| Lounge / Reserved Lounges | There is at least one lounge named Pearl Lounge at AUH, with bars, dining areas, family zones, terrace lounge, prayer room, smoking room, nursing/child-care room. |
| Smoking Areas | Smoking rooms (enclosed) are available in each pier of Terminal A. |
| Baby / Child-care / Family Facilities | Baby-changing rooms and family facilities (strollers, baby changing) are stated among airport amenities. |
| Money-Exchange / Currency Exchange / ATMs | The airport provides currency-exchange (money services) and cash machines (ATMs). |
| Parking, Airport Transport & Pick-up / Drop-off | AUH offers parking, pick-up/drop-off, public transport, shuttle, taxi, car-rental services. |
| Hotel / Transit-Hotel at Airport | There is an in-airport transit hotel AUHotel – Zayed International Airport inside the restricted transit area — useful if you have a long layover or early/late flights. |
Nearby Hotels & Landmarks (near Airport / Office)
- Nearby Hotels
- Premier Inn Abu Dhabi Airport (Business Park) Hotel.
- AUHotel – Zayed International Airport-Onwards Boarding Pass Required.
- Aerotel Abu Dhabi.
- Nearby Landmarks
- world-class cuisines
- championship golf courses
- thrilling Ferrari World
- Cultural Sheikh Zayed Grand Mosque
- luxury shopping
- High tea
- Yas Beach and Yas Waterworld
Travel & Usage Tips
- For baggage or seat-reservation queries, it’s safer to call the airport-office contact given (or use email).
- If you have a late arrival / early departure, consider the AUHotel — especially useful if landing very late or departing very early.
- During transit or layover, use airport lounges / facilities — lounges offer smoking rooms, family rooms / nursing-rooms, showers (on request), prayer rooms, money exchange & ATMs.
- Currency exchange & ATMs are available — if you arrive and need local currency, do that at AUH itself.
- For group travel or special requests (pets, children, extra baggage, oversize items) — better to contact the Abu Dhabi city-office or airport-office directly before you travel, so staff can pre-arrange assistance.
Airline baggage allowance
SriLankan Airlines’ baggage allowance for travel from Abu Dhabi to most destinations depends on your cabin class: Economy passengers can check in up to 30 kg and carry one piece of 7 kg hand luggage, while Business class passengers can check in up to 40 kg and carry two pieces of 7 kg hand luggage. Remember to check your e-ticket for your specific allowance and adhere to the maximum dimensions of 158 cm for checked bags and 115 cm for carry-on bags combined.
Checked baggage
- Economy Class: Up to 30 kg in weight and a total dimension of 158 cm (Length + Width + Height).
- Business Class: Up to 40 kg in weight and a total dimension of 158 cm (Length + Width + Height).
- Infants: 10 kg of checked baggage with a total dimension not exceeding 115 cm.
- Note: On routes to North, Central, and South America, the allowance is a maximum of two pieces of checked baggage, with each piece weighing up to 23 kg in Economy and 32 kg in Business.
Carry-on baggage (Hand luggage)
- Economy Class: One piece with a maximum weight of 7 kg and a total dimension of 115 cm (Length + Width + Height).
- Business Class: Two pieces, each with a maximum weight of 7 kg, and a total dimension of 115 cm (Length + Width + Height).
- Additional items: You can also carry a personal item like a handbag, purse, laptop, or camera bag in addition to your hand luggage.
Important tips
- Check your e-ticket: Your specific baggage allowance will be listed on your e-ticket.
- Measure your bags: Ensure all your baggage, both checked and carry-on, does not exceed the total dimensions specified by the airline.
- Pre-purchase excess baggage: If you need to bring more, you can purchase additional baggage allowance online at a discounted rate.
- Arrive early: Arrive at the airport at least 90 minutes before your flight if you have checked baggage.
Mobile-charging point
Passengers flying with the airline are provided with USB charging ports at their seats on newer aircraft. For charging power banks, they must be carried in the cabin baggage, and are allowed without approval if their rated power is less than 100Wh.
- Onboard aircraft: Most of SriLankan Airlines’ newer aircraft have individual USB charging ports at each seat.
- Cabin baggage: You are allowed to carry power banks in your cabin baggage, but not in your checked baggage.
- Power bank approval: Power banks with a rated power of less than 100Wh100 cap W h100𝑊ℎ can be carried without explicit approval from the airline.
For travelers getting ready for their journeys, the SriLankan Airlines Abu Dhabi Office is a trustworthy resource. Travelers may easily organize their trip with the office’s professional service, straightforward travel advice, and timely customer support. It is a crucial support center for SriLankan Airlines clients in the UAE since it guarantees that every traveler receives precise and amiable service with everything from booking assistance to baggage information.