Viva Aerobus Mexico City Office in Mexico
The address of Viva Aerobus’s Mexico City office is Circuito Exterior Mexiquense km 33, Santa Lucia, Zumpango de Ocampo, Estado de México. It manages flight reservations and luggage concerns around-the-clock.
| Category | Details |
|---|---|
| Office Address | Av. Capitán Carlos León S/N, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico. |
| Contact Number (Office) | +52 81 8215 0150 |
| Email (Office) | asistenciaequipajes@vivaaerobus.com |
| Official Website | vivaaerobus.com |
| Airport (Nearby) | Mexico City International Airport (Benito Juárez) |
| Airport Code | MEX |
| Terminal (Viva‑specific) | N/A |
| Check‑in Area / Time | Check‑in closes 45 minutes before flight for domestic flights, and 60 minutes before for international flights. |
| Baggage Allowance | • Personal item (free): max ~ 18″ × 14″ × 8″ (45 × 35 × 20 cm) • Carry-on (Light/Extra/Smart fares): up to 10 kg, dimension ~ 40×25×55 cm (measured including wheels/handles) • Checked baggage: depends on fare — e.g. “Extra”: first bag up to 15 kg, “Smart”: first bag up to 25 kg. • Max dimensions (checked): 62 linear inches (≈158 cm sum of length+width+height) • Special equipment (sports/musical): up to 32 kg, up to 126 in linear inches, fee applies. |
| Restricted / Prohibited Items | See Viva’s restricted-items list: e.g., in checked baggage, up to 5 L of liquids, alcohol ≤ 70% ABV; other items have restrictions. |
| Delayed / Lost Baggage Reporting | If you can’t locate your baggage on arrival, report at airport to Viva’s staff and fill a Baggage Irregularity Report. |
| Medical Services | For travel‑insurance–type medical assistance, Viva’s assistance is via its travel protection: +52 (55) 9302 9670 (24 h) for ABC Asistencia. |
| Smoking Area | N/A |
| Payment Methods (for Tickets / Add‑Ons) | According to their payment‑forms: cash, credit/debit cards, or online payment platforms. |
| Working Hours (Office) | According to some sources: 24 hours / 7 days for the Mexico City office. Mon–Fri 08:00–17:00; Sat 09:00–12:00. |
| Documents Required (for Travel / Check‑in) | Domestic flights in Mexico: valid government‑issued ID (passport / national ID) – but for precise requirements, check Viva’s site or booking confirmation. |
In order to ensure seamless, affordable travel experiences, the Viva Aerobus Mexico City office provides dependable support for booking, luggage, and customer service needs around-the-clock.