For flights to Saudi Arabia and other foreign locations, the crew offers advice. Information about travel documentation, special assistance, and check-in procedures is available to travelers. Additionally, the office helps clients with frequent flyer inquiries, group reservations, and flight upgrades. For travelers seeking seamless travel arrangements and dependable airline service in Abu Dhabi, it is a dependable location.
| Item | Details |
|---|---|
| Address (office) | Al Bader Tower – Corniche St – Al Hisn – W5, Abu Dhabi, United Arab Emirates |
| Contact number (office / reservations) | +971 2 635 1400 Reservation: +971 4 248 5777 |
| Email ID | ibesupport@saudia.com |
| Official website | www.saudia.com |
| Office Working Hours | 08:00 – 23:00 (every day) |
| Services at office | 1) Ticket booking. 2) Cancellations/reschedule. 3) Baggage issues. 4) Pet & animal services. 5) Visa/travel information. 6) Check-in support. 7) Lounge/airport services. 8) Lost/missing baggage. |
| Airport Name | Zayed International Airport |
| Airport Code (IATA) | AUH |
| Airport Contact Number | +971 2 505 5555 |
| Airport Address / General Location | Abu Dhabi, United Arab Emirates |
| How to reach airport / Public-transport access | • Several public buses connect airport to city (bus routes such as A1, A2, etc.) run by the city’s transport authority. • Taxi / private car service also widely available. From city centre to airport taxi takes ~20–30 min depending on traffic; bus is cheapest (~AED 2–3) but slower (~40–60 min depending on route). • You can also book airport-transfer / private car/van via various services. |
| Baggage Allowance | Checked baggage: In many international flights on Saudia, Economy class passengers are allowed 1–2 bags of up to 23 kg each. Business / First Class: up to 2 bags, 32 kg each. Hand / Cabin baggage: For Economy — 1 handbag up to 7 kg (dimensions 56 × 36 × 23 cm); for Business/First — 1 bag up to 9 kg + a personal item. If you purchase extra baggage via Saudia’s baggage upgrade, limits noted are 32 kg per piece (depending on route/ticket). |
| Travel Insurance & Additional Services | The Abu Dhabi office connected “Travel Insurance” / “Airport Transfers / Transportation / Visa Information / Pet & Animals / Airport Services” among services. For baggage lost/mishandled: there is a baggage-lost service via their website. |
| Pet & Animal Services | At Zayed Airport, there is a “service animal / pet relief area” for departures (in washroom area near Pier C) — available to passengers flying with service animals or pets, with facilities for pet relief. |
| Payment Methods / At Office & Airport Services | Saudia’s official website processes online payments for booking / baggage upgrades. At airport: typical payment methods — card, cash, etc — apply at airports globally; for extras (excess baggage, lounge, etc.), Saudia’s “additional baggage” page indicates payment option when you manage baggage online. |
| Immigration & Customs Note (for pets / animals) | If traveling with pet / service animal, you need to check both airline’s animal-carriage rules and UAE import/export / animal-import regulations. The airport has a pet-relief area and dedicated assistance desks for special services. |
| Do’s & Don’ts / Tips | Arrive in time — check-in/bag-drop and gate closure times — especially with pets or special services. If traveling with pets/animals: ensure you have required documents for UAE import/export, and use the pet-relief area before/after flight. For baggage: check your ticket class baggage allowance; avoid oversize/overweight to avoid extra fees. For public transport: if using bus from/to airport, get a local transport card (e.g. Hafilat) — buses like A1, A2 run between airport and city. |
For passengers in need of booking assistance, baggage information, or travel support, the Saudia Airlines Abu Dhabi Office provides useful services. Passengers may easily handle their flight demands with the help of helpful staff and clear instructions. The office ensures a good travel experience with Saudia Airlines by making the process easy and stress-free, whether you need ticket adjustments, special services, or travel updates.