Boston Logan International Airport (BOS) Lost and Found

Losing a personal item while traveling through Boston Logan International Airport (BOS) can be stressful, but the airport has dedicated lost and found services to help passengers recover their belongings. The correct department to contact depends on where the item was lost, such as inside the terminal, at a TSA checkpoint, on an aircraft, or in Customs.

Boston Logan’s Lost and Found service, operated by Massport, accepts reports for items lost in public areas of the airport. There is no fee to submit a lost item claim. 

Boston Logan Airport Lost and Found Contact Details

Massport operates the official Lost and Found office for items misplaced in airport public areas, while airlines, TSA, and CBP each manage items lost within their own areas.

Where to Report a Lost Item at BOS Airport

1. Lost in the Terminal

Report items left in:

• Seating areas
• Restrooms
• Food courts
• Shopping areas
• Baggage claim halls
• Rental Car Center
• Parking garages
• Airport walkways

Submit a claim through the official Massport Lost & Found service. 

2. Lost at TSA Security

If your belongings were left at a TSA screening checkpoint, report them directly to TSA using its online Lost & Found reporting system. Massport cannot retrieve TSA-held items. 

3. Lost on an Airplane

Items forgotten:

• Under the seat
• Overhead bins
• Seat pockets
• Airline boarding gates

should be reported directly to the airline that operated your flight. Airlines maintain separate lost property departments. 

4. Lost in Customs

Items misplaced inside the U.S. Customs and Border Protection inspection area are handled exclusively by CBP. 

How to File a Boston Logan Lost and Found Report

1. Identify where you lost the item.
2. Contact the appropriate department.
3. Provide a detailed description of the item.
4. Include your travel date, terminal, and approximate time.
5. Add identifying features such as color, brand, serial number, or contents.
6. Keep your confirmation email for future reference.

The more detailed your report, the greater the chance of successfully matching your item. 

Information to Include in Your Report

• Passenger name
• Contact phone number
• Email address
• Flight number (if applicable)
• Airline name
• Date of travel
• Approximate time item was lost
• Terminal location
• Detailed item description
• Brand, color, size, serial number
• Contents of bags or luggage

Commonly Recovered Items

• Mobile phones
• Laptops
• Tablets
• Passports
• Wallets
• Handbags
• Backpacks
• Jewelry
• Watches
• Eyeglasses
• Headphones
• Keys
• Chargers
• Clothing
• Children’s toys
• Travel documents

Tips for Recovering Lost Property Faster

• Report the loss as soon as possible.
• Provide accurate travel information.
• Include distinguishing features of your item.
• Check your email regularly for updates.
• Avoid submitting duplicate claims, as this can delay processing. 

Boston Logan Lost and Found Office Location

The official Massport Lost and Found Office is located:

• Arrivals Level
• Between Terminal C and Terminal E
• Next to the Security Badge Office

This office handles property found in Boston Logan Airport’s public areas. 

Frequently Asked Questions