Boston Logan International Airport (BOS) Wheelchair Assistance
At Boston Logan International Airport (BOS), wheelchair assistance is not provided by independent wheelchair companies operating inside the terminals. Instead, the service is coordinated by each airline through its contracted passenger assistance providers. There is no public directory of wheelchair assistance companies with direct phone numbers or email addresses for BOS.
BOS Airport Wheelchair Assistance Contact Details
| Service Provider | Coverage | Phone Number | Address | Notes | |
|---|---|---|---|---|---|
| Airport Accessibility Services (Massport) | All BOS terminals | +1 617-568-3900 | Contact via Massport Accessibility Form | One Harborside Drive, Suite 200S, East Boston, MA 02128, USA | General accessibility information and ADA assistance. |
| Boston Logan Airport Information | General airport assistance | +1 800-235-6426 | Not publicly listed | Boston Logan International Airport | Provides airport information and directs passengers to the appropriate airline. |
| TSA Cares | Security screening assistance | +1 855-787-2227 | TSA online contact | TSA Cares Program, United States | Assistance during TSA screening for travelers with disabilities. |
Airlines Providing Wheelchair Assistance at BOS
Passengers should request wheelchair assistance directly from their airline.
| Airline | Terminal | Reservation / Accessibility Contact | |
|---|---|---|---|
| Delta Air Lines | Terminal A | +1 404-209-3434 (Accessibility Desk) | accessibility@delta.com* |
| American Airlines | Terminal B | +1 800-433-7300 | No public accessibility email |
| United Airlines | Terminal B | +1 800-864-8331 | No public accessibility email |
| Southwest Airlines | Terminal B | +1 800-435-9792 | No public accessibility email |
| JetBlue Airways | Terminal C | +1 800-538-2583 | disabilityassistance@jetblue.com* |
| Air Canada | Terminal B | +1 888-247-2262 | No public accessibility email |
| British Airways | Terminal E | +1 800-247-9297 | No public accessibility email |
| Lufthansa | Terminal E | +1 800-645-3880 | No public accessibility email |
| Emirates | Terminal E | +1 800-777-3999 | No public accessibility email |
*Some airlines handle accessibility requests through online forms or customer support rather than a dedicated public email.
Important Note
- There are no standalone wheelchair rental or wheelchair assistance companies operating publicly inside Boston Logan Airport.
- Assistance attendants are typically employed by third-party contractors on behalf of individual airlines, and passengers cannot book them directly.
- Travelers should request wheelchair service through their airline at least 48 hours before departure whenever possible.
How to Request Wheelchair Assistance
- Request wheelchair assistance when booking your flight (online, by phone, or through your travel agent).
- If you didn’t request it earlier, contact your airline at least 48 hours before departure if possible.
- You can also request assistance at the airline check-in counter on the day of travel, although advance notice helps reduce waiting time.
Frequently Asked Questions
Yes. Airlines provide wheelchair assistance at no additional cost for passengers who need mobility assistance.
Yes. You can request it at the airline check-in counter, although advance booking is recommended.
No. Airlines generally do not require medical documentation to provide wheelchair assistance.
Yes. If you have a connection, attendants can escort you between gates and assist with boarding your next flight.
Yes. If you requested arrival assistance, an attendant will help you from the aircraft to baggage claim and your onward transportation.