The primary customer service and sales location for Avianca in Managua, Nicaragua, is the Avianca Airlines Managua Office. It helps travelers with general travel support, baggage questions, tickets, aircraft reservations, modifications, and cancellations. The office, which is situated in the Managua neighborhood of 14038, is open during regular work hours and provides direct contact to airline representatives for individualized support.
| Category | Details |
|---|---|
| Office Name | Sales Office Avianca Nicaragua |
| Address | 4P7M+GQ5, Managua 14038, Nicaragua |
| Phone | +505 2276 9982 |
| servicioavianca@avianca.com | |
| Official Website | https://www.avianca.com |
| Office Hours | Mon–Sat ~09:00–19:00 |
| Online Check‑in | www.avianca.com/us/en/your‑booking/check‑in |
| Flight Status | www.avianca.com/us/en/your‑booking/flight‑status |
| Baggage Allowance Info | Avianca’s baggage policy allows one personal item for all, but carry-on (up to 10kg/22lb) and checked bags (up to 23kg/50lb) depend on fare class (XS, S, M, L, XL, XXL). |
| Luggage Inquiry | Contact office or baggage services via Avianca website/phone. |
| General Customer Service | Through Avianca website or local phone numbers. |
| Service Category | Information / Notes |
|---|---|
| Airport Name | Augusto C. Sandino International Airport (MGA) |
| Airport Address | Km 11½ Carretera Norte, Managua 11072, Nicaragua |
| Airport Contact Phone | +505 2276 9180–9233 |
| Terminal Used by Avianca | Commercial passenger terminal |
| Check‑in Area | Airline check‑in counters inside passenger terminal. |
| Baggage Drop / Inquiry | Avianca check‑in counters / airport baggage services. |
| Lost & Found | Handled by airport’s Lost & Found department. |
| Wheelchair / Special Assistance | Request at airport check‑in or with airline customer service. |
| Security Services | Standard airport security screening as per Nicaragua aviation regulations. |
| Medical Services | Basic first aid/medical assistance available at airport. inquire at info desk. |
| Parking Areas | Short‑term and long‑term parking at airport grounds. |
| Smoking Areas | Designated smoking zones outside of terminal per airport rules. |
| Meet & Greet / Airport Assistance | Some services may be available for additional fee by third‑party providers. Ask at airport assistance desk. |
| Retail Services | Shops/duty‑free stores inside terminal area. |
| Food & Beverage | Cafés/restaurants inside terminal buildings. |
Reservations, ticket modifications, and travel assistance are among the crucial airline services offered to travelers in Nicaragua by Avianca’s Managua office. With its handy location in Managua and easily accessible contact details, it acts as a focal point for customer support, facilitating more seamless travel experiences for Avianca clients in the area.