The local operational and customer service hub for Avelo’s flights is the Nashville Office, located at Nashville International Airport in Tennessee. This office, which is located at 1 Terminal Dr. in Terminal 1, assists passengers with bookings, ticketing, flight information, luggage regulations, and general travel questions. It is manned to serve travelers on Avelo’s low-cost network, and those who need further assistance can reach out to support by phone or email.
| Category | Details |
|---|---|
| Office / Service Location | Avelo Airlines Office at Nashville International Airport (Nashville, Tennessee) |
| Office Address | 1 Terminal Dr, Nashville, TN 37214, United States |
| Contact Phone | (346) 616-9500 |
| support@aveloair.com | |
| Official Website | https://www.aveloair.com |
| Online Check-In | https://checkin.aveloair.com 24 h–60 min before departure. |
| Flight Status | https://www.aveloair.com/flight-status |
| Baggage Allowance | Carry-on + personal item and checked bags per fare rules. |
| Luggage Inquiry / Lost Bags | Contact office/support number or email. lost baggage support via Avelo Customer Solutions Center. |
| Customer Service / General Help | Office staff assist with bookings, cancellations, baggage, airport procedures. |
| Operating Hours | 24 hours / 7 days a week. |
| Service / Facility | Information |
|---|---|
| Airport Name & Airport Code | Nashville International Airport — BNA |
| Terminal Info | Single main terminal with multiple concourses. Avelo operates from Terminal 1. |
| Check-In Area | Ticket counters & self-service kiosks in main terminal. Follow signs to airline counters. |
| Security Services | TSA screening with standard & TSA PreCheck lanes. |
| Wheelchair / Accessibility | Wheelchair assistance available. Request at airline counter or information center. |
| Lost & Found | Lost & Found Office on Level 1. phone (615) 275-2098. |
| Medical / First Aid | On-site emergency medical assistance & airport police support. |
| Parking Areas | Multiple parking options (garage, economy lots). contact airport parking services. |
| Smoking Area | Smoking permitted only in designated outdoor areas. |
| Food & Beverage | Restaurants, cafes, bars throughout terminal. |
| Retail / Shopping | Shops, convenience retail, souvenirs in terminal. |
| Customer Service Desks | Information centers & service desks in terminal. |
| Airport Assistance / Meet & Greet | General passenger support at service desks. Meet & greet may be arranged with third-party services. |
For travelers departing from Nashville International, the Avelo Airlines Nashville Office offers crucial airport support and customer service. It is a vital resource for Avelo travelers in Tennessee because it is located at Terminal 1 and provides easy access to personnel who can assist with reservations, flight information, and travel inquiries.