The local point of contact for Pegasus Airlines travelers in Tehran, Iran, is the Pegasus Airlines Tehran Office. The office assists passengers with airline services such as reservations, ticket modifications, check-in assistance, cancellations, refunds, luggage regulations, flight details, and visa advice.
| Category | Details |
|---|---|
| Airline Name | Pegasus Airlines |
| Office in Tehran | Pegasus Airlines – Iran Office |
| Office Address | Tehran Province, Tehran, Mirdamad Blvd, Between Madar Sq & Shariati St, Dorsa Building No. 30, Unit 8, 2nd Floor, Tehran, Iran |
| Office Contact Number | +98 21 2640 7529 |
| Office Email | info@flypgs.com |
| Official Website | https://www.flypgs.com |
| Working Hours | 24 hrs |
| Airport Name | Tehran Imam Khomeini International Airport (IATA: IKA, ICAO: OIIE) |
| Airport Address | 30 km southwest of Tehran, Tehran Province, Iran |
| Airport Contact | +98 21 5100 111 / +98 21 5100 118 |
| Main Terminal Used by Pegasus | International Terminal at IKA |
| Baggage Allowance | one 8kg cabin bag (55x40x20cm) plus a small personal item (40x30x15cm, 3kg) for international/Cyprus flights. while domestic flights allow the main cabin bag plus a personal item. For checked bags, packages like Saver/Comfort Flex include 20kg, but Light fares often require purchasing it, with limits usually around 15-20kg for purchased allowance. |
| Travel Insurance | Not automatically included. optional insurance can be purchased during booking on official site. |
| Travel Documents Required | Valid passport, visas if required, return or onward ticket depending on nationality. Always check entry requirements before travel. |
| Payment Methods | Online payments via website (cards), office payments may vary. Foreign cards/body may have restrictions. |
| IMMIGRATION at IKA | Standard passport control for arrivals and departures. Arrive early for procedures. |
| CUSTOMS COUNTER | Post-immigration customs checks for declared goods on arrival. |
| Trolleys / Baggage Carts | Commonly available in international airports. |
| Telephones | Public payphones and airline counters provide contact points inside terminals. |
| Wi-Fi Services | Free Wi-Fi available in parts of Imam Khomeini Airport terminals. |
| Pet & Animal Services | Must be arranged with airline in advance according to airline pet transport policy. Office can assist with inquiries. |
| Do’s & Don’ts at Airport | Do arrive 3–4 hrs before departure for international flights. Do have proper visas/passport documents. Don’t carry prohibited items. follow customs rules. |
| Public Transport Access | Metro: Direct metro service to IKA via Tehran Metro. Taxis: Airport taxis 24/7 available. Shuttles/Buses: Airport & hotel shuttles available. |
For travelers using the Turkish low-cost airline, the Pegasus Airlines Tehran Office offers crucial assistance with tickets, modifications, baggage, and travel information.