Korean Air Singapore Office – Flight Bookings, Baggage & Travel Services

Reservations and ticketing for flights to and from Singapore are handled by the Korean Air Singapore Office, which is situated at 360 Orchard Road #03-11/12/13, International Building, Singapore 238869. It helps with reservations, cancellations, baggage inquiries, and transit services and is open Monday through Friday from 8:30 to 18:00 (airport branch everyday from 9:00 to 21:00).

1. Office / Contact Details

• City Office Address: 360 Orchard Road #03‑11/12/13 International Building, Singapore 238869. Airport Office Address: Terminal 4, Level 2, Office #2‑130, 10 Airport Boulevard, Changi Airport, Singapore 819665.
• City Office Contact Number: +65 6796 2001 (Monday‑Friday 8:30am‑6:00pm)
• Airport Office Contact Number: +65 6542 0623 (09:00‑21:00 daily)
• Email Address: customersvc@koreanair.com
• Official Website: www.koreanair.com

2. Terminal Served

• The airline operates from Singapore Changi Airport (IATA: SIN).
• Specific check‑in counter row: mention of Terminal 1, 2F, Row 3 (6‑9) for one flight.

3. Baggage Allowance / Luggage Inquiry

• Carry‑on: one carry‑on + one personal item; weight not to exceed 10 kg in total.
• Checked baggage: For Economy class on many routes, often 1 piece up to 23 kg (or two pieces, depending on route/class).
• Baggage inquiries: handled at their office/counter; the ticketing office lists “Missing Luggage” as one of the services they provide.

4. Nearby Airport

• Singapore Changi Airport (SIN).

5. Check‑In Area

• Standard check‑in process: counters open generally at least 3 hours before departure.
• Their airport office lists check‑in counter “Terminal 1, 2F, Row 3 6‑9” for one flight.

6. Medical Services

• The airport provides special assistance and medical care under “Special Assistance” facilities.

7. Parking Areas

• Changi Airport parking: various car parks (Terminal 1/2/3/4) with short‑term and general parking rates.

8. Smoking Area

• Smoking is only allowed at designated indoor or outdoor smoking areas within the airport premises.

9. Security Services

• Security at Singapore Changi is managed by the airport authorities and the Airport Police Division of Singapore.

10. Airport Assistance / Meet & Greet

• Meet & Greet services: At Changi you can book advance meet & greet (kerbside pickup, escort through immigration) via the airport’s service.
• Wheelchair & mobility assistance: complimentary self‑assist wheelchairs available at info counters; airlines provide full assistance for passengers with reduced mobility.

11. Lost & Found

• The airport offers lost baggage services and general “Lost and Found” facilities.
• For airline‑specific lost luggage, you’d approach the airline’s counter or cargo/office desk.

12. Customer Service Desks

• The airline’s city office + airport office serve many ticketing and customer service needs.
• The airport has general information desks/information counters at each terminal.

13. Retail Services

• Changi Airport has a full shop directory offering a wide range of retail options.

14. Food & Beverage

• The airport offers dining and food & beverage facilities – many restaurants, cafes, etc across terminals.

15. Information Kiosks

• Information counters are available at each terminal (used for wheelchair loan, etc).

16. Ground Transportation

• The airport guide indicates multiple transport options (taxi, MRT, buses, etc).

17. WiFi Services

• Changi Airport provides free WiFi in both public and transit areas.

18. Pet Services

• For animals entering Singapore: All animals arriving via Changi Airport are inspected at the Changi Animal & Plant Quarantine Station.
• The airline office lists “Travel with Pets or Animals” among the services it handles.

19. Travel Documents

• At check‑in: valid passport, air ticket/booking confirmation, visa if applicable.

Travelers connecting to Korea and beyond can use the central, easily accessible service center provided by Korean Air’s Singapore office. It streamlines ticketing, flight modifications, and transit issues with extensive support and airport branch availability.