Avianca Airlines Guatemala City Office: Address & Travel Info
For travelers in need of assistance, the Avianca Airlines Guatemala City Office is a good resource. Travel information, flight reservations, ticket modifications, and cancellations are all handled by the office. Travel documentation, special services, baggage allowance, and check-in procedures are all explained by helpful staff. Additionally, travelers can inquire about Avianca policies, rates, and flight itineraries. Travelers seeking dependable customer support from both domestic and foreign locations can use the office.
Avianca Airlines Guatemala City Office & Travel Info
| Category | Details |
|---|---|
| Office Name | Avianca Airlines Guatemala City Office |
| Address | Interior Avianca, Avenida Hincapie 12-22, Cdad. de Guatemala City, Guatemala |
| Contact Number | +502 2470 8222 / 018000-953-434 |
| Email ID | servicioavianca@avianca.com |
| Official Website | www.avianca.com |
| Working Hours | Mon–Sat ~09:00–19:00 |
| Services | Flight booking, ticket changes/cancellations, baggage help, special assistance, pet inquiries, online check-in support. |
| Airport Name | La Aurora International Airport |
| Airport Code | GUA (IATA), MGGT (ICAO) |
| Airport Address | Ciudad de, 9 Avenida 14-75, Zona 13, Guatemala City 01013, Guatemala |
| Airport Contact | +502 2321 5000 |
| Avianca Terminal at GUA | Terminal 1 |
| Baggage Allowance Info | www.avianca.com/en/information-and-help/baggage |
| Online Check-in | www.avianca.com/en/your-booking/online-check-in |
| Travel Insurance | Offered via Avianca or third-party insurers through booking tools/office. Check Avianca site options. |
| Travel Documents | Passport, visa (if needed), e-immigration/customs form, flight ticket, photo ID recommended. |
| IMMIGRATION / CUSTOMS | Handled upon arrival at GUA – passport control & customs counters; have passport & declaration ready. |
| Trolleys / Telephones / Wi-Fi | Airport provides trolleys and public telephones; free-wifi available. |
| Pet & Animal Services | Avianca and airport can assist with pet transport — contact office/airport ahead for specific procedures and paperwork. |
| Payment Methods at Office | Cash/local card/credit card usually accepted; availability may vary. confirm at office. |
| Do’s & Don’ts | Arrive early (2-3 hrs before intl flight). Keep documents handy. Don’t leave baggage unattended. Passport required even for those seeing off passengers. |
| Public Transport Access to Airport | Airport taxis, private shuttles, Uber; city buses near city center. |
Additional Travel Practical Info
Baggage: Avianca has measured baggage policies based on fare type (carry-on and checked baggage) — check detailed rules on their official site.
Immigration & Customs at GUA:
- All international arrivals go through immigration (passport control) and then customs check. Make sure your passport is valid and completed any required e-forms before arrival.
Wi-Fi & Services:
- Free airport Wi-Fi usually available in terminals, though quality can vary.
Pets:
- Avianca and the airport generally allow pet travel with advance notice. Confirm dimensions, fees, and documentation in advance at the Avianca office or via official website.
Transport to/from Airport:
- Uber, taxis, private shuttles available outside GUA arrivals. Public buses are less convenient with luggage.
Tips for Travelers:
- Arrive early: At least 3 hrs before international flights.
- Passport entry requirement: Even people accompanying passengers often need to show passports at Guatemala City Airport.
Travelers can get dependable and convenient support from the Avianca Airlines Guatemala City Office. It facilitates travel planning by offering individualized assistance and clear information. The office guarantees a seamless and pleasant experience with Avianca Airlines, whether you require booking assistance or travel guidance.