The General Edward Lawrence Logan International Airport in Boston, Massachusetts (BOS) is home to the Level Airlines Boston Office, a customer service facility. It helps travelers with airline information, booking tickets, luggage inquiries, check-in assistance, and other travel-related services around-the-clock. Passengers can get assistance with boarding, visa inquiries, delayed flights, and airport amenities prior to departure or upon arrival by calling the office at +34 931 224 599.
| Category | Details |
|---|---|
| Airline Name | Level Airlines |
| Office Address | General Edward Lawrence Logan International Airport, Boston, MA 02128, United States |
| Office Phone Number | Toll-free: +1-833-678-2125 (US) International office: +34 931 224 599 |
| Working Hours | 24 hours / Daily |
| Official Website | https://www.flylevel.com |
| Email / Help | N/A |
| Baggage Allowance (general) | Carry-on: 2 items (total 10 kg), Checked (varies by fare – up to 23 kg per piece typically on paid fare). |
| Check-in (online & airport) | Online check-in available. Airport check-in opens ~4 hours before departure. Closes ~60 min before departure. |
| Flight Status | Through official Level website or Help Center. |
| Luggage Inquiry | Contact airline via official website or airport counter on day of travel. |
| Category | Details |
|---|---|
| Airport Name | Boston Logan International Airport |
| Address | East Boston, MA 02128, USA |
| General Phone | +1-800-235-6426 |
| Terminals Used | Terminals A, B, C (domestic) and Terminal E (international). international flights like Level usually use Terminal E. |
| Check-in Area | Airline counters in respective terminal on departures level (Level on international flights typically Terminal E). |
| Medical Services | Urgent care / travel clinic in Terminal E. |
| Parking Areas | Central Garage. Terminal A/B/E Garages. Economy Parking. Accessible spaces available. |
| Smoking Areas | No designated smoking areas inside terminals. Allow airport outdoor guidelines. |
| Security Services | TSA checkpoints at each terminal. Arrive early for screening. |
| Airport Assistance / Meet & Greet | Airline customer service desks & special assistance available (request via airline). |
| Lost & Found | Massport Lost & Found (between Terminals C & E), TSA has separate lost-and-found. contact online or by phone. |
| Wheelchair Services | Available. Request prior with airline and at check-in counter. |
| Customer Service Desks / Info Kiosks | Information booths in arrivals halls of all terminals. |
| Retail Services | Shops throughout terminals (duty-free in Terminal E, local retailers in all) |
| Food & Beverage | Restaurants, cafés & bars in all terminals, including pre-security and post-security zones |
| Ground Transportation | Logan Express buses, MBTA Silver Line & Blue Line shuttles, taxis/rideshare, water ferry services. |
For passengers flying with Level through Boston Logan International Airport, the Level Airlines Boston Office provides a convenient point of contact. It strives to assist travelers with a variety of travel needs, from general flight assistance to particular airport processes, making journeys easier and more informed. It is open 24/7.