Scandinavian Airlines Paris Office – Contact Details, Services & Travel Guide
Travelling with Scandinavian Airlines (SAS) from France? If you’re in or near Paris and prefer direct assistance from the airline rather than solely online tools, knowing the details about the SAS Paris Office can make your journey smoother. This guide covers the office contact details, services available, travel guidance, baggage rules, booking procedures, and passenger assistance. Whether you are flying for business, vacation, or family travel, this article steers you through everything needed to ensure a hassle‑free trip with Scandinavian Airlines.
Having practical information helps you avoid last‑minute surprises: know where to reach the airline, how to book or modify flights, manage baggage and seating, and get help if something goes wrong. This is ideal for travellers who value clarity, convenience, and comfort.
Scandinavian Airlines Paris Office — Contact Information
| Information Type | Details |
|---|---|
| Office Address | 1 Rue de la Haye Le Dôme, BP 12910, 93290 Roissy‑en‑France, France |
| Contact Number | +46 8 797 4000 (main SAS contact) |
| contacttoflysas@sasair.com | |
| Working Hours | Every day — 24 hours |
| Associated Airport | Paris Charles de Gaulle Airport (CDG), Roissy‑en‑France, 93290, France |
| Official Website | https://www.flysas.com/ |
The Paris Office serves as an important contact point for travellers needing personalised service — whether for bookings, enquiries, baggage issues, or travel‑related guidance.
Services Offered by SAS Paris Office and at Airport
The SAS Paris Office and associated airport counters (at CDG) offer a wide range of services designed to support passengers before, during, and after their flights:
- Flight Booking & Reservations — Tickets for domestic European flights or long‑haul international flights can be booked directly with the office or via the official website.
- Flight Changes & Cancellations — Modify dates, cancel or reschedule flights depending on fare conditions, directly through office staff.
- Check‑in Services — Support with web/online check‑in, self‑service kiosks, or counter check‑in for travellers needing assistance.
- Seat Reservation and Selection — Ability to choose or change seats (subject to fare rules), including upgrades or preferred seating arrangements.
- Baggage Allowance & Special Baggage Handling — Guidance on standard baggage rules, dealing with oversized or special baggage, and handling lost, delayed, or damaged luggage.
- Airport Lounge Access & Priority Services — For eligible travel classes or frequent‑flyer members: lounge access, priority check‑in, priority boarding.
- Travel Assistance — Services for unaccompanied minors, passengers with reduced mobility, those travelling with pets, or requiring special assistance.
- Transit, Visa, and Travel‑Document Guidance — Information for connecting flights, transit rules, visa requirements or changes, and travel documentation support.
- Group Bookings & Corporate Travel — Assistance for group travel, corporate bookings, and multi‑leg flights under business travel plans.
- Refunds, Receipts and Ticket‑related Formalities — Handling refund requests, re‑issuance, ticket modifications and issuing receipts or travel documents where needed.
Additional Services and Facilities
These services make SAS Paris Office more than just a ticketing desk — it acts as a full‑service touchpoint for travellers seeking on‑ground support and human assistance instead of relying exclusively on digital channels.
| Service | Description |
|---|---|
| Seat upgrade / change | For eligible bookings — upgrade from economy to higher class or change seat allocation |
| Special baggage handling | Oversized luggage, sports equipment, musical instruments, pets — managed with extra care |
| Group and corporate travel handling | Bookings for groups, business travellers, multi‑destination itineraries |
| Assistance for unaccompanied minors & travellers needing extra care | Dedicated help from booking to boarding and arrival |
| Travel documentation guidance | Visa/transit info, connecting flight coordination, immigration guidance |
Nearby Airports & Transport Options
SAS flights from Paris are primarily operated through Paris Charles de Gaulle Airport (CDG). The SAS Paris Office is located in Roissy‑en‑France, within close proximity to CDG, making it convenient for travellers needing face‑to‑face assistance.
Getting to CDG & From Paris City Center
- Train & RER / Public Transit: CDG connects to Paris via RER B line and other regional trains. Travellers from central Paris can comfortably reach the airport using public transport.
- Taxi or Ride‑Share: For passengers with heavy luggage or preferring comfort, taxis or ride‑share services are practical — especially late at night or early morning.
- Airport Shuttle / Shuttle Buses: Several shuttle and bus services run between central Paris or suburbs and CDG, helpful for travellers arriving from outside Paris or with early flights.
- Driving / Personal Car: For those driving, CDG offers parking facilities and drop‑off zones; the SAS Paris Office location in Roissy‑en‑France is handy for last-minute ticketing or confirmations before departure.
Because SAS’s Paris Office operates 24/7, travellers can rely on its availability for flight‑day issues, last-minute bookings or sudden changes, which adds flexibility and peace of mind.
Popular Routes & Travel Classes Offered by SAS
SAS connects Paris (via CDG) to a broad network of destinations across Europe, Scandinavia, and beyond. As the flag carrier of the Scandinavian region, SAS emphasizes comfort, flexibility, and reliable service.
Travel Classes
- Economy Class: Standard travel option for budget-conscious passengers. Typical in‑flight services include meals or snacks (depending on flight duration), cabin baggage allowance, and access to check‑in and seat selection for an extra fee (depending on fare type).
- Premium / SAS Plus (or equivalent mid‑class): Some flights may offer a mid‑tier class (often “Plus” or “Premium Economy”-like), balancing affordability and extra comfort — with benefits like larger baggage allowance, priority boarding, and more legroom — depending on the route.
- Business Class / SAS Flex / SAS Business: For travellers seeking comfort, flexibility, and additional benefits: flexible ticket change options, priority check‑in and boarding, lounge access, extra baggage allowance, and better in‑flight amenities (meals, seating, space).
- Frequent‑flyer / Loyalty Program Access (EuroBonus): Passengers enrolled in EuroBonus enjoy perks across classes: priority services, extra baggage allowance, lounge access (depending on status), and mileage accrual for future flights.
Common or Popular Routes from Paris via SAS
While specific routes vary seasonally, SAS typically offers connections between Paris (CDG) and major Scandinavian cities — including capitals and regional hubs — as well as other European destinations. For travellers moving between France and Scandinavia (e.g. Stockholm, Manchester, Oslo), SAS provides reliable and frequent flight options.
For longer itineraries, SAS also offers connecting flights through its Scandinavian hubs to reach destinations across Europe, Asia, and beyond — giving passengers from Paris flexibility when travelling internationally.
Baggage Rules & Carry-On / Luggage Allowances
Understanding baggage entitlement and restrictions helps travellers avoid unexpected fees or issues at the airport. While allowances may vary depending on route, fare type, and ticket class, here are typical guidelines under SAS:
- Economy Class: Standard baggage allowance usually includes one carry-on bag (cabin baggage) plus any checked‑in baggage allowance depending on fare. For short‑haul flights within Europe, only cabin baggage might be included unless a checked bag is purchased.
- Premium / Mid‑Tier Fare (if applicable): Offers more generous baggage allowances than basic economy — often including checked baggage and larger or heavier cabin baggage.
- Business Class / Flex / Premium fares: Typically include generous baggage allowance: checked baggage (often 2 pieces or higher weight limit) and cabin baggage with higher weight or number allowances.
- Special & Oversized Baggage: SAS Paris Office can assist with items like sports equipment, musical instruments, pets (with prior request), and oversized luggage — subject to extra fees or special handling.
- Delayed / Lost / Damaged Baggage Handling: If baggage is lost, delayed or damaged, passengers can report at CDG arrival, or contact SAS via the Paris Office or central customer care for assistance and compensation processes.
Since baggage rules may vary depending on fare type and route, it’s always wise to double‑check your entitlement at the time of booking or via the Paris Office — especially if travelling with heavy luggage, sports gear, pets, or unusual baggage items.
Booking & In‑Flight Services
Booking flights and managing travel with SAS is user‑friendly, with multiple options for convenience and flexibility:
- Direct Booking Through Paris Office or Online: Tickets can be booked via the Paris Office (phone or email) or through the official website, whichever suits the traveller. This offers the advantage of human interaction for complex itineraries, special requests, or group bookings.
- Seat Selection & Upgrades: Passengers can choose or change seats, request seat upgrades (subject to availability and fare rules), and if needed — request preferred seating (window, aisle, extra legroom) via office or online.
- Check‑in Options: Online check‑in, mobile check‑in, self‑service kiosks at CDG, or traditional counter check‑in — whichever is convenient. This flexibility is especially helpful for families, frequent flyers, or travellers with special needs.
- In‑Flight Amenities: On long‑haul or premium flights, in‑flight services may include meals, drinks, in‑flight entertainment, additional cabin amenities depending on class, and comfortable seating. For economy, basic catering or snacks may be available depending on flight duration and fare type.
- Frequent‑Flyer Programme Benefits: Members of EuroBonus can collect miles, enjoy priority boarding, possible lounge access (based on membership level), priority baggage, upgrades, and other elite privileges on eligible routes.
- Group Booking & Corporate Travel Handling: For business travellers or group travel, SAS Paris Office can assist with coordinated booking, group check‑in, special arrangements, and ticket flexibility — ideal for corporate or family trips.
Travel Tips for Paris‑Based Passengers
- Arrive Early at CDG: For international or connecting flights, it’s wise to reach Paris Charles de Gaulle Airport at least 2‑3 hours before departure. This gives ample time for check‑in, baggage drop, security checks and potential delays, especially for passengers travelling with pets or extra baggage.
- Use Paris Office for Complex or Special Requests: If you have special baggage, pets, group bookings, or need help with visa/transit, using the Paris Office’s human assistance is often more reliable than relying solely on automated systems.
- Consider Seat Selection & Upgrades Early: Economy fare seat selection may come with extra charge or limited availability — booking early helps secure preferred seats. If travelling long-distance or seeking comfort, consider booking a higher fare or requesting an upgrade.
- Check Baggage Allowances Detailedly: Different fare types may carry different baggage entitlements — for economy flights limited baggage might apply; for premium or business class, higher allowances are standard. Planning ahead avoids excess baggage charges.
- Enroll in Frequent‑Flyer Programme (EuroBonus): If you travel frequently with SAS, joining EuroBonus can earn you miles, make seat upgrades, or grant priority services — valuable especially for regular travellers between France and Scandinavia / Europe.
- Use Mixed Transport to Reach CDG: Depending on your departure point in Paris or its suburbs, combining public transport, taxi, or shuttle services may save time and hassle — especially for early/late flights or heavy luggage.
- Plan for Pets or Special Luggage Early: If travelling with pets, oversized baggage, sports equipment, or instruments — contact the SAS Paris Office well ahead to understand rules, fees and required documentation.
- Keep Travel Documents Handy: For European or international travel, ensure passports, visas, layover documentation, and any required travel permits are ready — especially for non‑EU travellers or those connecting to multiple flights.
FAQs – Frequently Asked Questions
The office is at 1 Rue de la Haye Le Dôme, BP 12910, 93290 Roissy‑en‑France, France — close to Paris Charles de Gaulle Airport.
You can call +46 8 797 4000 or email contacttoflysas@sasair.com for bookings, changes or travel enquiries
You can book or change tickets, select seats, check‑in, manage baggage (including special baggage), arrange upgrades, get lounge access (if eligible), request assistance for children or pets, and manage group travel.
Yes — depending on availability and fare terms, you may request seat upgrades or seat changes via the Paris Office or during check‑in / online management of booking.
You can use RER B train, shuttle buses, taxi, ride‑share, airport shuttle services, or private transport. Choose based on convenience, luggage, and flight time.
Yes — through the EuroBonus programme. Members earn miles, get priority or lounge access (depending on status), possible seat upgrades, and baggage / booking privileges.
If you are travelling with Scandinavian Airlines from Paris, having the details of the SAS Paris Office can be a game‑changer — especially when you prefer personalised assistance, have special travel needs, or handle complex itineraries. The office in Roissy‑en‑France, near CDG, offers a full range of services: booking, flight changes, seat and baggage management, special assistance, group bookings, and more.