Korean Air Hanoi Office – Contact, Address & Services
Korean Air operates a major office in Hanoi to assist passengers with ticketing, reservations, and flight services across Vietnam and international destinations. Below is all the important information you need about the Korean Air Hanoi Office in one easy-to-read list.
Korean Air Hanoi Office Details
- Office Name: Korean Air – Hanoi City Office
- Location: 8th Floor, Prime Center Building, 53 Quang Trung Street, Hoan Kiem District, Hanoi, Vietnam
- Contact Number: +84 24 3933 0500
- Email: ke_vietnam@koreanair.com
- Working Hours: Monday to Friday, 8:30 AM – 5:30 PM (Closed on weekends and public holidays)
- Airport Served: Noi Bai International Airport (HAN)
- IATA Code (Airline): KE
- Official Website: https://www.koreanair.com/
Nearby Landmarks
- Located near Hoan Kiem Lake, a central landmark in Hanoi.
- Close to Hanoi Opera House and Trang Tien Plaza, both within walking distance.
- About 35 minutes by car from Noi Bai International Airport.
How to Reach
- From central Hanoi: Taxi or Grab services are the fastest options.
- From Noi Bai Airport: Shuttle buses and private transfers run frequently to Hoan Kiem District.
- Public transport options such as bus routes 86 and 90 also connect to Quang Trung Street.
Services Offered
- Flight ticket bookings and rebookings
- Flight schedule information and changes
- Group and business travel assistance
- Baggage claim and lost-item Assistance
- Frequent flyer program (SKYPASS) assistance
- Seat upgrades and special requests
- Visa and travel document guidance for Korea-bound travelers
Special Assistance
- Wheelchair and mobility Assistance on request
- Assistance for unaccompanied minors
- Priority boarding for senior and disabled passengers
- Medical travel and oxygen requests (pre-approval required)
Payment Methods
- Accepts major credit and debit cards (Visa, MasterCard, JCB)
- Cash payment in VND for in-office transactions
- Online payment through the official Korean Air website
Major Destinations from Hanoi
- Seoul (Incheon) – Daily flights
- Busan – Selected seasonal flights
- Los Angeles, Tokyo, New York, and other cities via Incheon hub
Travel Facilities
- Online check-in and mobile boarding passes
- Flight status updates via SMS and email
- Baggage tracking and priority handling for premium passengers
- Access to Korean Air’s KAL Lounge (for eligible travelers)
Head Office Information
- Korean Air Headquarters: 260 Haneul-gil, Gangseo-gu, Seoul, Republic of Korea
Cargo Services
- Handles freight operations through Noi Bai International Airport Cargo Terminal
- Services include general cargo, perishable goods, and express air freight
Hotels Nearby
- Melia Hanoi Hotel – 3 minutes walk
- Hilton Hanoi Opera – 5 minutes drive
- Sofitel Legend Metropole – 10 minutes walk
The Korean Air Hanoi Office provides complete customer Assistance for ticketing, travel management, and assistance with both domestic and international flights. Passengers can visit or contact the office for any flight-related needs, ensuring a smooth travel experience with Korean Air.