Beijing Capital International Airport (PEK)
Beijing Capital International Airport (北京首都国际机场, IATA: PEK; ICAO: ZBAA) is one of Beijing’s principal international airports. It is located in the northeast of Beijing and is operated by Beijing Capital International Airport Company Limited. The airport opened in 1958 and remains an important hub for Air China and Hainan Airlines.
Beijing Capital International Airport — Key Facts
| Information | Details |
|---|---|
| Official name | Beijing Capital International Airport |
| Chinese name | 北京首都国际机场 |
| IATA code | PEK |
| ICAO code | ZBAA |
| Location | Beijing, China; primarily in the northeastern part of the metropolitan area |
| Airport type | Civil international airport |
| Opened | March 1, 1958 |
| Main airline hubs | Air China, Hainan Airlines |
| Major terminal complex | Terminal 2 and Terminal 3; the former Terminal 1 area is now the Westwing Satellite Terminal associated with T2 |
| Official website | Beijing Capital International Airport official website |
| Wikipedia | Beijing Capital International Airport — Wikipedia |
| Airport operator | Beijing Capital International Airport Company Limited / Capital Airport Group |
| Main passenger hotline | +86-10-96158, 24 hours |
| Airport service email | service@bcia.com.cn |
| Time zone | China Standard Time (UTC+8) |
The airport’s official site confirms the 96158 passenger-service number and service email, while the airport’s reference information identifies PEK/ZBAA and its operational history.
Important Beijing Capital Airport Contact Numbers
The following are the most useful numbers for passengers. The airport’s official directory is the best source for current operational contacts.
| Service | Telephone number | Availability / notes |
|---|---|---|
| Airport passenger service / information | +86-10-96158 | 24 hours |
| Airport service email | service@bcia.com.cn | General service enquiries |
| Airport complaints | +86-10-96158 | Airport’s listed complaints number |
| Lost & Found | +86-10-96158 | T2 and T3 |
| Medical emergency / airport medical station | +86-10-64530120 | 24 hours |
| Temporary flight-document service — T2 | +86-10-64597459 | Police service station |
| Temporary flight-document service — T3 | +86-10-64530015 | Police certification office |
| Taxi dispatch/management | +86-10-64558892 | Airport taxi service |
| Airport bus — city routes | +86-10-64378900 / +86-10-64558720 | Airport bus enquiries |
| Airport bus — intercity | +86-10-64558718 | Intercity routes |
| Airport Express / Capital Airport Subway Line | +86-10-68345678 | Rail-service enquiries |
| Customs consultation | +86-10-12360 / +86-10-85734500 | Customs enquiries |
| Baggage storage — T2 | +86-10-64598152 | Left-luggage service |
| Baggage storage — T3 east | +86-10-64558580 | Left-luggage service |
| Baggage storage — T3 west | +86-10-64558579 | Left-luggage service |
| Baggage handling — T2 | +86-10-64593685 | Paid/service enquiry |
| Baggage handling — T3 | +86-10-64591313 | Paid/service enquiry |
| Hotel information — T2 | +86-10-64567483 | Airport hotel/travel desk |
| Hotel information — T3 | +86-10-64532613 | Airport hotel/travel desk |
| Business centre — T2 | +86-10-64590360 | Business services |
| Business centre — T3 | +86-10-64530016 | Business services |
| Timed lounge — T2 | +86-10-64577800 | Rest/lounge enquiries |
| Timed lounge — T3C | +86-10-64573008 | Rest/lounge enquiries |
| Timed lounge — T3E | +86-10-64532621 | Rest/lounge enquiries |
| Post office — T2 | +86-10-64592056 | Postal services |
| Post office — T3 | +86-10-64532646 | Postal services |
| Vehicle management service | +86-10-64530010 | Vehicle-related service |
| Media cooperation | +86-10-64540125 | Media enquiries |
| Electronic air-ticket authenticity verification | 400-815-8888 | Ticket verification |
Emergency Numbers at Beijing Capital International Airport
For a life-threatening situation, use the appropriate emergency service immediately.
| Emergency | Number | When to use |
|---|---|---|
| Police / Public Security | 110 | Crime, immediate security threat, police assistance |
| Fire & Rescue | 119 | Fire or major fire-related emergency |
| Medical emergency | 120 | Ambulance/medical emergency |
| Airport medical emergency | +86-10-64530120 | Medical assistance within PEK |
| Airport passenger assistance | +86-10-96158 | Airport-specific as |
Lost & Found at PEK
If you lose an item at Beijing Capital International Airport:
Primary number: +86-10-96158
T2 Lost & Found
- Location: T2 basement level
- Telephone: +86-10-96158
- Service: 24 hours
T3 Lost & Found
- Location: T3-GTC, first floor, west side, inside the Passenger Service Centre
- Telephone: +86-10-96158
- Service: 24 hours
The airport maintains an online lost-property publication system. Its current guidance says items are publicly listed for one year from the date they are found; additional identification may be required when collecting an item.
T2/T3 Lost & Found email: bcatlfzx@163.com.
Medical Assistance
PEK operates medical emergency stations in both T2 and T3.
24-hour medical emergency: +86-10-64530120
Locations include:
- T2, second-floor departure hall opposite Gate 8
- T3-C, second-floor arrival hall west side
- T3-C, third-floor domestic departure area near Gate C07
- T3-D, second floor near Gate D05
- T3-E, second-floor international/Hong Kong-Macau-Taiwan waiting area
- T3-E, third floor after immigration on the west side.
Frequently Asked Questions — Beijing Capital International Airport
1. What is the airport code for Beijing Capital International Airport?
The IATA airport code is PEK, while its ICAO code is ZBAA.
2. What is the official website of Beijing Capital International Airport?
The official airport website is bcia.com.cn. It provides flight information, terminal guidance, transport information, passenger services, shopping, airport announcements and contact information.
3. What is the main phone number for Beijing Capital Airport?
The primary passenger-service number is +86-10-96158. The airport identifies it as a 24-hour information/service hotline.
4. What are the emergency numbers at Beijing Capital Airport?
Use 110 for police, 119 for fire and 120 for medical emergencies. Inside PEK, the airport’s own 24-hour medical emergency number is +86-10-64530120.
5. How many passenger terminals does PEK have?
PEK’s passenger infrastructure is commonly described through T1, T2 and T3, but the former T1 has been repurposed as the Westwing Satellite Terminal associated with T2. T3 itself is subdivided into T3-C, T3-D and T3-E.
6. Is Terminal 1 still operating as a normal independent terminal?
Not in the traditional sense. The former Terminal 1 area reopened in 2023 as the Westwing Satellite Terminal, as part of the T2 complex.
7. Which terminal should I use for my flight?
Do not rely solely on an old terminal list. Airlines can change terminal assignments. Check your booking/boarding pass and the airport’s current flight information, or call 96158.
8. What time should I arrive at PEK?
For international flights, about three hours before departure is a practical planning target. The airport’s formal check-in windows vary between T2, T3 and individual airlines, so the airline’s stated deadline takes priority.
9. Does PEK have an Airport Express train?
Yes. The Capital Airport Express serves T2 and T3 and connects with Beijing’s subway network. The airport currently lists a RMB 25 single-journey fare.
10. Where can I report lost baggage or other lost property?
For airport lost property, call +86-10-96158. T2’s Lost & Found is in the basement; T3’s is in the T3-GTC first-floor Passenger Service Centre.
11. Is Wi-Fi available at PEK?
Yes. The airport provides free Wi-Fi. The current network name is AIRPORT-FREE-WIFI-NEW, with authentication options including SMS.
12. Does PEK provide wheelchair assistance?
Yes. The airport provides wheelchair accompaniment and wheelchair borrowing, along with other special passenger assistance. Advance booking of approximately 24 hours is recommended.
13. What should I do if I lose my passport before my flight?
Contact the airport service hotline and visit the appropriate police service station. PEK provides temporary flight-document processing at both T2 and T3. T2 uses +86-10-64597459, while T3 uses +86-10-64530015.
14. Is there medical assistance inside PEK?
Yes. Airport medical stations operate 24 hours, with the emergency number +86-10-64530120.
15. How do I contact Beijing Capital Airport from outside China?
Use the international dialing format +86-10-96158. From within mainland China, the number is 010-96158. The same 96158 number is the airport’s principal passenger-service contact.