Reservations for tickets, refunds, and travel updates are all handled by the Philippine Airlines office in Singapore. While offering essential assistance to regular travelers and frequent flyers, it maintains a high standard of service and professionalism for all passengers.
Office & Contact Information
- Address: 35 Selegie Road, #10-02 Parklane Shopping Mall, Singapore 188307.
- Phone number: +65 6336 1611 / +65 6336 1540 / +65 6336 1675.
- Fax number: +65 6336 5705.
- Email ID: tktoffice_sin@pal.com.ph.
- Official website: www.philippineairlines.com
- Working hours: Mondays-Fridays 08:30 am – 05:30 pm; Saturdays (some offices) until about 01:00 pm; closed Sundays & public holidays.
Airport & Terminal / Check-In Info
- Nearest airport: Singapore Changi Airport (SIN), Singapore.
- Terminal: Terminal 1 and Terminal 2.
- Check-in area: At Changi Airport the check-in counters are at the respective terminal; early check-in is available.
Baggage Allowance
- For Asia routes: A checked baggage weight system applies (e.g., up to 32 kg for some international flights) for PAL.
- For Singapore route: One document shows Free Baggage Allowance (FBA) for Philippines-Singapore v.v. route (PH-SIN) as 30 kg (sales/ticketing by certain date) under the weight system.
Special Meals
- PAL offers special meals to cater to dietary, medical, religious and child-specific needs.
Security / Airport Services
- Security screening and baggage restrictions at Changi Airport apply to all airlines, including PAL: e.g., liquids, aerosols, gels (LAGs) restrictions.
Other Facilities
- Medical services: Changi Airport offers “Special Assistance / Medical Care” under its Facilities & Services.
- Parking areas: At Changi Airport there are multiple car-parks. “South Car Park” near Terminal 2.
- Smoking area: Passenger airports like Changi admit designated smoking rooms or areas in terminals (you should check the terminal map on the airport’s website).
Social Media & Official Channels
The Philippine Airlines Singapore Office is crucial in helping passengers, providing trustworthy assistance, and encouraging a hassle-free, pleasurable flying experience with the country’s national airline.