| Airline Name |
Viva Aerobus |
| Office Location |
Chetumal, Quintana Roo, Mexico |
| Office Status |
Airport-based airline office |
| Office Address |
Aeropuerto de Chetumal, 77048 Chetumal, Quintana Roo, Mexico |
| Airport Name |
Chetumal International Airport |
| Airport Code |
CTM |
| Nearest Terminal |
Main Passenger Terminal |
| Office Type |
Airport Ticketing & Passenger Services Office |
| Counter Location |
Domestic Departure Check-in Area |
| Contact Phone Number |
+52 81 8215 0150 |
| Working Hours |
Aligned with daily flight schedules |
| Official Website |
www.vivaaerobus.com |
| Airline Alliance |
None (Low-Cost Carrier) |
| IATA Code |
VB |
| ICAO Code |
VIV |
| Country Served |
Mexico |
| Global Head Office |
Monterrey, Nuevo León, Mexico |
| Head Office Phone |
+52 81 8215 0150 |
| Frequent Flyer Program |
Viva Fan |
| Aircraft Operations |
Airbus A320, A321 |
| Route Operations |
Domestic point-to-point routes |
| Hub Connectivity |
Monterrey, Mexico City (AIFA) |
| Seasonal Route Operations |
Yes |
| Check-in Availability |
Airport counter, online check-in, mobile app |
| Mobile App Availability |
iOS & Android |
| Online Booking Availability |
Yes |
| E-Ticketing |
Available |
| Ticketing Options |
Airport counter, website, mobile app |
| Refund & Rebooking Info |
Based on fare bundle selection |
| Same-Day Flight Change |
Available with applicable fare bundles |
| Payment Methods |
Credit cards, debit cards, online payments |
| Seat Selection Options |
Standard seats, front-row seats, extra legroom |
| Boarding Process |
Zone-based boarding |
| Baggage Information |
Carry-on and checked baggage available with fees |
| Carry-On Policy |
Personal item included; carry-on subject to fare |
| Excess Baggage Options |
Prepaid and airport purchase options |
| Special Travel Needs |
Wheelchair service, priority boarding |
| Medical Travel Assistance |
Advance request recommended |
| Pet Travel Guidelines |
Small pets allowed in cabin with conditions |
| Unaccompanied Minor Service |
Available with additional requirements |
| Codeshare Partners |
None |
| Interline Agreements |
None |
| Lost & Found Desk |
Airport baggage services counter |
| Claim Filing Process |
Online or airport-based reporting |
| Weather Disruption Handling |
Rebooking or travel credit options |
| Parking Info |
On-site airport parking available |
| Public Transport Access |
Taxis and local transport services |
| Distance from City Center |
Approx. 3 km |
| Time Zone |
Eastern Standard Time (Mexico) |
| Environmental Initiatives |
Fuel-efficient fleet and sustainability programs |
| Peak Travel Seasons |
Holidays and summer travel periods |
| After-Hours Handling |
Digital self-service options available |
| Last Updated Date |
December 2025 |
