HK Express Airways Hong Kong Office: Location & Flight Details

The main center for the airline’s administrative and customer service functions is the HK Express Airways Hong Kong Office. The office, which is conveniently located in Hong Kong, helps travelers with aircraft reservations, ticket modifications, luggage questions, and travel-related information. Guidance on specific services like wheelchair assistance, pet transportation, and in-flight meal preferences can also be provided to passengers. The office, which employs a committed group of experts, guarantees efficient and dependable communication between passengers and the airline, improving the entire travel experience.

HK Express — Office & Contact Info

• Office Address: Hong Kong International Airport, 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong.
• Corporate / Head Office Address: Cathay House, 11 Tung Fai Road, Hong Kong International Airport, Chek Lap Kok, Hong Kong.
• Phone / Customer‑Care: +852 3191 6638
• WhatsApp / Chat help: +852 3951 7229
• Email (general customer care): customer.care@hkexpress.com
• Email (group / corporate / other services): hke.groupdesk@hkexpress.com
• Official Website: www.hkexpress.com
• Working Hours (office / customer service): Everyday – 24 hrs.

Airport Info (HKIA) & How to Reach / Public Transport Access

• Airport Name & Code: Hong Kong International Airport — IATA code HKG.
• Airport Address: 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong.
• Airport Contact Number: +852 2181 8888

Public Transport / How to Reach:

• The fastest way to/from the airport to city is by Airport Express train (part of HK’s MTR system). Trains run from early morning (≈ 05:50) to just after midnight; journey time to city (Hong Kong Station) is about 24 minutes.
• From the stations in city, you can connect to other MTR lines, taxis, buses etc.
• You can also use airport buses, regular buses, taxis (available 24/7 outside Arrivals Hall) depending on destination.
• For convenience inside city and onward transport, you may use a (tourist) Octopus Card which works for MTR, buses, ferries etc. Cards can be bought at the airport (e.g. at Airport Express counters) or any MTR station.

Baggage Allowance & Baggage Service

• Checked baggage — dimensions must not exceed sum 158 cm (L + W + H) / 62″ for a piece.
• HK Express’s baggage policy has changed: from 2024 May they count baggage by “pieces + weight” rather than unlimited pieces.
• For baggage loss or damage, ground handling is done by Hong Kong Airport Services Ltd. (HAS). Contact for baggage enquiries: +852 2180 2120 / 2180 2122.

Travel Documents, Immigration, Customs & General Travel Rules

• Travel Documents: All passengers (including infants/children) need a valid travel document (e.g. passport). Visa requirements depend on destination. HK Express may deny boarding if documents are missing or invalid.
• Visa: If travelling to a country needing visa — traveller must obtain in advance. HK Express does not handle visa approvals.
• Check-in: Must present valid documents at check-in; no exceptions for missing/incorrect documents.
• Immigration & Customs Counters: These are part of Hong Kong International Airport (HKG). All arriving and departing international passengers must go through immigration & customs procedures at HKG.
• Trolleys / Airport Facilities / Wifi / Telephones: HKG provides standard airport services — luggage trolleys, telephones in public areas, free Wi-Fi and moving walkways, etc. Public transport, taxis, shuttle buses, rental cars are also available.

Pet & Animal / Special Assistance / Pets Policy

• Under HK Express, only Guide Dogs / Assistance Dogs are accepted for in‑cabin travel, under strict conditions. Normal pets (like pets carried as pets) are not accepted.
• If travelling with a guide/assistance dog: you must notify HK Express Customer Connect at least 72 hours before flight, and submit required documentation (permit from Agriculture, Fisheries and Conservation Department (AFCD), health/vaccine records etc).
• Pets in cabin must meet size/weight limits, and must be in proper carrier/cage (if allowed).

Travel Insurance, Payment Method, Do’s & Don’ts

• HK Express suggests that you must have valid travel documents; travellers are responsible for visas/passport validity.
• For special assistance (mobility‑aids, children, special meals etc.) HK Express offers support if requested in advance via Customer Connect / Service Request Form.
• Payment methods: On their website they accept online booking/payment (cards etc.). For baggage services or other extra services the policy applies.
• Do’s: Always carry valid travel and identity documents; check baggage allowance & size; if travelling with pets/assistance animals — inform HK Express in advance and carry all required documents; arrive well before flight time; follow airport rules (immigration, customs, security).
• Don’ts: Do not attempt to travel without valid passport/visa; do not assume pets are allowed (only assistance dogs permitted, under rules); do not ignore baggage dimension/weight limits; don’t skip check‑in formalities.

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Supporting passengers and ensuring smooth airline operations are critical functions of the HK Express Airways Hong Kong Office. It is a crucial point of contact for travelers because of its extensive services, knowledgeable staff, and convenient location. The office plays a major role in making travel convenient, comfortable, and stress-free by answering questions and offering support.