For flights to Poland and other locations, the LOT Polish Airlines Chicago Office in Illinois assists passengers with flight reservations, ticket modifications, baggage inquiries, and travel assistance. For reservations, requests for special help, and travel-related information, the office offers amiable customer service. It also informs passengers on check-in requirements, baggage allowance, and travel paperwork. Located in Chicago, the office is accessible for guests who want in-person support when organizing their journey with LOT Polish Airlines.
Airline Info — LOT Polish Airlines
Airline name: LOT Polish Airlines
Office address (Chicago): 10000 W Balmoral Ave, Chicago, IL 60666, United States
Contact number (Chicago Office): +1-800-832-6352 (or 18008326352)
Email id (for mailing/contact):contact.mailing@lot.pl
Working hours (office): Monday to Friday: 10:00 AM – 6:00 PM.
Notes / Services by this office: You can handle bookings, cancellations/modifications, baggage issues, pet/animal travel, special requests (meals, seat selection), travel insurance, extra baggage, etc.
Supported aircraft/fleet (for LOT)
Airbus
A330-900
Boeing
737-800
Boeing
737 MAX 8
Boeing
787-8 / 787-9
Embraer
E170 / E175 / E190 / E195
Airport Info — O’Hare International Airport (ORD)
Airport name: O’Hare International Airport.
IATA code: ORD
Address: 10000 W Balmoral Ave, Chicago, IL 60666, United States
Terminal used by LOT Polish Airlines at ORD: Terminal 5
Airport layout/transport within airport:
O’Hare has a free “Airport Transit System” (ATS) 24-hour shuttle/people-mover connecting domestic terminals (1–3), the international terminal (5), parking & multi-modal facility.
Ground transport options: taxis, shuttle buses, car rentals at parking / rental-car facility / Multi-Modal Facility.
Public transport access to city / outside airport: The airport has a station for the local metro/rail system: CTA Blue Line — connecting O’Hare to downtown Chicago and other areas.
Emergency / medical / airport services: For emergencies at the airport, you can call (773) 894-9111 or 911.
Nearby Hotels / Amenities / Nearby Services
Hotel / Amenity
Notes / Features
Loews Chicago O’Hare Hotel
About 5 min drive from airport; shuttle service to/from airport; good for overnight stay if you have early/late flight.
Hilton Chicago O’Hare Airport Hotel
On-site hotel at airport (close to Terminals 1–3 via walkway, and connected to public transport/Blue Line). Good for layovers.
Holiday Inn Chicago O’Hare – Rosemont
Another nearby hotel, with shuttle access to airport. Convenient for travellers needing quick access to airport.
Nearby hospitals / medical services:
For serious or specialized medical care in city: Ann & Robert H. Lurie Children’s Hospital of Chicago — reachable from O’Hare.
For airport-level emergencies: airport offers 24×7 emergency/medical services.
Nearby / On-site Amenities: Hotels (above), shuttle services, public transport (Blue Line), rental cars, taxi/shuttle centre, etc.
Ground Transportation & Public Transport Access
Use the CTA Blue Line metro/rail — the station at airport (subway) connects O’Hare to downtown Chicago and other areas.
Within the airport: free shuttle (Airport Transit System — ATS) connects terminals + parking + rental-car facility.
Hotels near airport often provide shuttle services to/from airport. Example: Loews Hotel shuttle, etc.
Taxi / ride-share / car rentals / shuttle buses available at “Bus & Shuttle Center” or lower-level curb in terminals.
Travel Tips / Other Services
LOT’s Chicago office handles baggage issues, extra baggage, pet/animal travel, seat selection, travel insurance, upgrades, special services — good to contact them if you need any of these.
For flights: as LOT is international, check-in at least 3 hours before international flights (standard for internationals, though confirm with LOT).
For public transport vs luggage: CTA Blue Line is cheap and convenient; but if you have heavy luggage, using hotel shuttle or taxi/ride-share may be more comfortable.
For layovers / overnight stays: consider staying at airport-near hotels (Hilton, Loews, Holiday Inn/Rosemont) to reduce commute/time.
For pets/animals: LOT supports pet/animal travel (as per services list) — but always double-check with LOT for required documentation, fees, restrictions.
For medical emergencies: O’Hare airport provides 24/7 emergency/medical services; also city hospitals are reachable if needed.
The LOT Polish Airlines Chicago Office in Illinois is a valuable destination for travelers who require reliable help with flights, reservations, and travel services. Passengers can have a seamless travel experience with clear instructions on baggage, check-in, and ticket issues. Travel planning and management with LOT Polish Airlines is made simpler by the office’s assurance that clients receive prompt assistance.