Philippine Airlines Abu Dhabi Office in UAE
For passengers flying with the Philippine flag carrier, the Philippine Airlines Abu Dhabi Office in the United Arab Emirates provides a convenient and trustworthy service center. This office assists travelers with booking tickets, changing flights, questions about baggage, travel instructions, and special assistance requirements. For both domestic and international routes, it guarantees that travelers receive correct information and prompt customer service. Filipino and foreign travelers in the area have a better travel experience thanks to the Philippine Airlines Abu Dhabi Office’s amiable service and clear instructions.
| Topic | Information |
|---|---|
| Address | Zayed the 1st Street, Al Darmaki Building, Abu Dhabi, UAE, P.O. Box 2086. |
| Contact Number | +971-2-622-2462 +971-2-635-1700 +971-2-622-1884 |
| pr_abudhabi@pal.com.ph | |
| Official Website | Philippine Airlines |
| Working Hours | Monday–Saturday: 08:30–13:30, 16:30–19:30; closed Sundays & Public Holidays. |
| Airport Name | Abu Dhabi International Airport |
| Airport Code | AUH |
| Airport Address | Al Matar, Abu Dhabi, United Arab Emirates. |
| Airport Contact Number | +971-2-805-5555 |
| Airport Website | zayedinternationalairport.ae |
| Immigration / Special Assistance | Special assistance (including for service animals) is available 24/7. There are “Meet & Assist” / concierge services (fast-track immigration, baggage help). |
| Airport Lounges | Pearl Lounge (Terminal A) – buffet, showers, Wi-Fi, etc. |
| Baggage Allowance (PAL) | From Abu Dhabi, free baggage: – Economy: 2 pcs × 23 kg each. Premium Economy: 2 pcs × 25 kg – Business: 2 pcs × 32 kg. |
| In-Flight Entertainment (PAL) | PAL uses myPAL system: via personal devices (myPAL Player) — over 100 movies, TV, music; Wi-Fi required. For Business / Premium, there may be iPads (myPAL eSUITE) on certain aircraft. |
| In-Flight Meals | PAL provides complimentary meals and beverages on international flights. Special meals (dietary) can be requested. |
| Missing Luggage | For lost items, PAL baggage services emailing BaggageServicesINT@pal.com.ph with flight and item details. |
| Visa-Related / Entry Info | The Abu Dhabi PAL office handles visa-related queries per its service list. For actual visa requirements, check UAE immigration rules or the Philippine Embassy in Abu Dhabi. |
| Unaccompanied Minor | PAL’s Unaccompanied Minor (UM) service: – Mandatory for ages 5–11; optional for 12–17; under 5 not allowed alone. Must be booked at least 48 hours before flight. Documents: UM form, passport / birth cert, ID, consent letter for international. |
| Travel with Pets / Animals | PAL allows pet carriage in approved carrier (depending on plane / route). check their specific animal travel policy. AUH has a pet relief area. |
| Airport & In-Flight Wi-Fi | Airport Wi-Fi: free and unlimited at AUH. In-flight Wi-Fi: PAL offers myPAL Wi-Fi on aircraft. |
| Check-in (Kiosk / Counter) | Philippine Airlines Abu Dhabi office offers counter check-in and self-service kiosk check-in as part of its services. Online check-in is available: PAL allows check-in 24 hours before an international flight. |
| Ticket Rescheduling / Cancellation / Booking | The Abu Dhabi office handles booking, rescheduling, and cancellation according to user-service listings. For flight booking, you can call or visit the office, or use PAL’s website. |
| Flight Status | www.philippineairlines.com/us/en/flight-status |
For travelers looking for trustworthy travel help in the United Arab Emirates, the Philippine Airlines Abu Dhabi Office is still a crucial point of contact. The office guarantees a seamless and stress-free travel experience, from booking assistance to baggage information. Its committed staff assists in coordinating customized services, providing updated flight information, and clarifying travel regulations. Passengers can rely on our office for trustworthy and competent assistance while making travel plans or managing an existing reservation.