Hong Kong International Airport (HKG) Chek Lap Kok, New Territories
Hong Kong International Airport — Quick Facts
| Information | Details |
|---|---|
| Airport name | Hong Kong International Airport |
| Common name | Chek Lap Kok Airport / HKIA |
| IATA code | HKG |
| ICAO code | VHHH |
| Location | Chek Lap Kok, Lantau, Hong Kong |
| Airport operator | Airport Authority Hong Kong |
| Opened | 1998 |
| Operating hours | 24 hours |
| Terminals | Terminal 1 (T1) and Terminal 2 (T2) |
| Primary role | International passenger and air-cargo gateway |
| Runways | Three operational runways |
| Official website | Hong Kong International Airport official website |
| Wikipedia | Hong Kong International Airport — Wikipedia |
Important Hong Kong Airport Contact Numbers
| Service | Telephone | What it is for |
|---|---|---|
| HKIA Airport Enquiry / Customer Service | +852 2181 8888 | General airport information, passenger enquiries and assistance |
| Airport Lost & Found | +852 2182 2018 | Lost property enquiries |
| Baggage Storage & Delivery | +852 2261 0110 | Left luggage, baggage storage/delivery |
| Car Park Enquiries | +852 2183 4360 | Airport parking |
| Airport Medical Centre | +852 2261 2626 | Medical assistance and clinic enquiries |
| Airport Medical Centre — additional line | +852 2261 0999 | Medical appointments/enquiries |
| Medical Centre WhatsApp | +852 6573 9948 | Medical enquiries |
| Airport Security / AVSECO | +852 2949 8141 | Aviation security enquiries |
| Airport media enquiries | +852 2188 7152 | Media/press enquiries |
| Airport Express / MTR | +852 2881 8888 | Airport Express transport enquiries |
| Transport Department | +852 2804 2600 | Road and transport information |
| Citybus | +852 2136 8888 | Airport bus / City Flyer enquiries |
| Long Win Bus | +852 2261 2791 | Airport bus enquiries |
| New Lantao Bus | +852 2984 9848 | Bus services |
Emergency Contact Numbers
| Emergency | Number | Notes |
|---|---|---|
| Police emergency | 999 | Immediate police assistance |
| Fire emergency | 999 | Fire and rescue |
| Ambulance / medical emergency | 999 | Emergency ambulance |
| Emergency SMS for speech/hearing impaired | 992 | Hong Kong emergency SMS service |
| Airport Medical Centre | +852 2261 2626 | Airport medical facility |
| Airport Medical Centre alternate | +852 2261 0999 | Medical enquiries |
Terminal Information
Terminal 1 — T1
Terminal 1 remains the principal passenger terminal at HKG.
It primarily handles:
- Long-haul flights
- Transfer/transit passengers
- Departures and arrivals
- Most boarding gates
- Immigration and customs facilities
- Airline lounges
- Retail and dining
- Automated People Mover connections
- Midfield and Satellite concourses
T1 boarding-gate areas
| Gate range | Location / connection |
|---|---|
| 1–12 | T1, Level 6 |
| 22–36 | T1, Level 6 |
| 40–80 | APM to West Hall |
| 201–230 | T1 Midfield Concourse |
| 511–525 | Airside passenger buses |
| 13–21 | T1 Satellite Concourse via Sky Bridge |
Terminal 2 — T2
T2 departure facilities officially opened on 27 May 2026.
- Check-in
- Self-service check-in
- Express bag drop
- Airline check-in counters
- e-Security Gates
- Security screening
- Immigration clearance
- Dining and retail
- Food court
- Connection to Airport Express
- Connection to T1 by APM
- Direct pedestrian connection to Car Park 3
How T2 departures work
Check in at T2 → bag drop → security → immigration → Automated People Mover → Terminal 1 → boarding gate.
Getting Between T1 and T2
The two terminals are designed as an integrated passenger system.
Airport Express
The Airport Express platform provides direct access to both T1 and T2 departure levels. Train doors open on both sides to serve the two terminal buildings.
Automated People Mover
Passengers completing departure formalities at T2 currently use the Automated People Mover (APM) to reach their boarding gates in T1.
By road
T2 has a dedicated departures kerb and is connected by a covered walkway to Car Park 3, which has more than 1,000 parking spaces.
Accessibility at Hong Kong Airport
- Priority drop-off areas
- Ramps
- Tactile guide paths
- Braille maps
- Hands-free help phones
- Courtesy security channels
- Wide e-Channels where applicable
- Accessible toilets/changing facilities
- Seating for passengers requiring assistance
Lost & Found
+852 2182 2018
Lost & Found office at Room 5A005, Level 5, Terminal 1, non-restricted area.
Baggage Storage
+852 2261 0110
MTR Airport Express enquiries: +852 2881 8888.
Airport buses
- Citybus / CityFlyer: +852 2136 8888
- Long Win Bus / Airbus: +852 2261 2791
- New Lantao Bus: +852 2984 9848
| Service | Telephone |
|---|---|
| Hong Kong International Airport Ferry Terminal Services | +852 2215 3232 |
| CKS | +852 3018 3798 |
| Cotai Water Jet | +852 2859 1640 |
| TurboJET | +852 2859 3333 |
| Macau HK Airport Direct | +852 3193 9188 |
| Zhuhai HK Airport Direct | +852 3753 3888 |
Security
Aviation Security Company Limited (AVSECO):
+852 2949 8141
Official Government Contacts Relevant to HKG
| Authority | Purpose | Official website |
|---|---|---|
| Civil Aviation Department | Aviation regulation and safety | CAD official website |
| Hong Kong Customs and Excise Department | Customs matters | Hong Kong Customs official website |
| Hong Kong Immigration Department | Immigration/passport clearance | Hong Kong Immigration Department |
| Hong Kong Police Force | Police/emergency services | Hong Kong Police Force |
| Fire Services Department | Fire and ambulance services | Hong Kong Fire Services Department |
| Hong Kong Government | Government services/emergency information | GovHK |
Frequently Asked Questions About Hong Kong International Airport
What is the IATA code for Hong Kong International Airport?
The IATA airport code is HKG.
What is the ICAO code for Hong Kong International Airport?
The ICAO code is VHHH.
Where is Hong Kong International Airport located?
It is located on Chek Lap Kok island in Lantau, Hong Kong.
Is Hong Kong Airport open 24 hours?
Yes. HKIA operates around the clock.
How many terminals does HKG have?
HKG has Terminal 1 and Terminal 2 as its two passenger terminal buildings. T2 is being commissioned in phases.
Is Terminal 2 open now?
Yes. T2 departure facilities opened on 27 May 2026.
Can I board my flight from Terminal 2?
Currently, passengers using T2 departure facilities generally complete check-in, security and immigration at T2 and then travel by APM to their boarding gate in Terminal 1.
What is the main HKG airport phone number?
The principal airport enquiry number is +852 2181 8888.
What number should I call for an emergency at HKG?
For police, fire or ambulance emergencies in Hong Kong, dial 999.
What is Hong Kong Airport’s Lost & Found number?
+852 2182 2018.
Where are HKG’s boarding gates?
At present, boarding gates are in Terminal 1, including the main T1 gate areas, Midfield Concourse and Satellite Concourse.
Does HKG have a Lost & Found office?
Yes. The airport lists Lost & Found at Room 5A005, Level 5, T1 non-restricted area.
Does Hong Kong Airport have baggage storage?
Yes. Baggage storage and delivery services are available at T1, Level 5 arrivals/non-restricted area. The listed number is +852 2261 0110.
Does HKG provide accessible facilities?
Yes. Both T1 and T2 provide ramps, tactile paths, Braille facilities, accessible services and courtesy channels for passengers requiring assistance.
Is there public transport from HKG?
Yes. Major options include the Airport Express, airport buses, taxis, coaches and cross-boundary transport.