Noi Bai International Airport (HAN) Hanoi, Vietnam
Noi Bai International Airport (HAN) is the main international airport serving Hanoi, Vietnam, and one of the country’s most important aviation hubs. The airport is located in Noi Bai Commune, Hanoi City, approximately 35 km northeast of central Hanoi. It has two passenger terminals: Terminal 1 (T1) for domestic flights and Terminal 2 (T2) for international flights.
Noi Bai International Airport at a Glance
| Information | Details |
|---|---|
| Airport name | Noi Bai International Airport |
| IATA code | HAN |
| ICAO code | VVNB |
| City served | Hanoi, Vietnam |
| Location | Noi Bai Commune, Hanoi City |
| Passenger terminals | T1 Domestic, T2 International |
| Domestic flights | Terminal 1 |
| International flights | Terminal 2 |
| Airport operator | Airports Corporation of Vietnam (ACV) |
| Main airport hotline | 1900 636 535 |
| Airport information | 24/7 |
| Official website | Noi Bai International Airport official website |
| Wikipedia | Noi Bai International Airport on Wikipedia |
The airport’s official website confirms that T1 handles domestic flights and T2 handles international passenger operations.
Noi Bai Airport Contact Numbers and Email Addresses
| Department / Service | Contact |
|---|---|
| Airport passenger information hotline | 1900 636 535 |
| Airport main telephone | (+84) 24 3886 5047 |
| Airport fax | (+84) 24 3886 5540 |
| Service quality support | (+84) 38 916 6566 |
| Airport emergency medical services | (+84) 24 3587 6601 |
| Lost & Found | (+84) 983 774 546 |
| Noi Bai Police Station | (+84) 24 3884 3241 |
| Noi Bai Immigration | (+84) 934 561 998 |
| Noi Bai Customs | 1900 9299, ext. 868653140 |
| Northern Airports Authority | (+84) 982 772 211 |
| General administration email | vanthu.han@acv.vn |
| Service-quality feedback email | CS.han@acv.vn |
| Airport information / FAQ email | information.noibaiairport@gmail.com |
| Immigration email | cacknoibai@gmail.com |
| Customs email | haiquannoibai.han@customs.gov.vn |
Emergency Contacts at Noi Bai Airport
For an emergency inside the airport, contact airport personnel or the appropriate emergency department immediately.
| Emergency / Assistance | Number |
|---|---|
| Airport emergency medical services | (+84) 24 3587 6601 |
| Noi Bai Police Station | (+84) 24 3884 3241 |
| Airport passenger information | 1900 636 535 |
| Lost & Found | (+84) 983 774 546 |
| Immigration | (+84) 934 561 998 |
| Customs | 1900 9299, ext. 868653140 |
For an immediate life-threatening emergency in Vietnam, travelers should also ask airport staff, airline staff or security personnel to summon the appropriate emergency service rather than relying solely on an airport department number.
Noi Bai Airport Terminals
| Terminal | Flight type | Key information |
|---|---|---|
| Terminal 1 (T1) | Domestic | Used for domestic flights within Vietnam |
| Terminal 2 (T2) | International | Used for international arrivals, departures and transfers |
| Cargo facilities | Cargo | Separate cargo operations |
Baggage Counters and Baggage Claim
Baggage claim
T1 domestic arrivals: There are 8 baggage carousels:
| T1 area | Baggage carousels |
|---|---|
| Hall B | 01, 02, 03 |
| Hall A | 04, 05, 06 |
| Hall E | 07, 08 |
Baggage wrapping
Baggage wrapping machines are available in the public departure areas:
| Terminal | Location |
|---|---|
| T1 | 2nd floor, Wing A — 3 machines |
| T1 | 2nd floor, Wing B — 4 machines |
| T1 | 2nd floor, Hall E — 3 machines |
| T2 | 3rd floor — 3 machines |
Baggage storage
A luggage-storage service is available in T2, 2nd-floor public area, East Wing. The airport lists the telephone number as (+84) 24 3587 6599.
Lounges at Noi Bai Hanoi International Airport
Noi Bai currently has multiple business/VIP lounge facilities. The airport reported in 2026 that the opening of SH Elite Lounge in T1 brought the total number of business lounges at the airport to seven.
| Lounge / facility | Terminal | Location / notes |
|---|---|---|
| ACV Business Lounge | T2 | 4th floor, West Wing, between Gates 36 and 37 |
| VIP Lounge B | T2 | East Wing; reopened after renovation in January 2026 |
| SH Elite Lounge | T1 | Restricted departure area |
| Other business lounges | T1/T2 | Availability and access depend on airline, ticket class, membership or paid access |
Information Counters
Noi Bai provides passenger information counters in both terminals.
| Terminal | Information-counter locations |
|---|---|
| T1 Domestic | Three counters, including Level 1 public arrivals and areas connecting the concourses |
| T2 International | Two information counters, including the 3rd-floor public hall and 1st floor |
| Hotline | 1900 636 535 |
Noi Bai Hanoi International Airport FAQs
What is the airport code for Noi Bai International Airport?
The IATA airport code for Noi Bai International Airport is HAN. Its ICAO code is VVNB.
Is Noi Bai Airport in Hanoi?
Yes. Noi Bai International Airport serves Hanoi, Vietnam, and is located in Noi Bai Commune, Hanoi City.
How many passenger terminals does Noi Bai Airport have?
Noi Bai has two passenger terminals: T1 and T2. T1 handles domestic flights and T2 handles international flights.
Which terminal is international at Noi Bai Airport?
Terminal 2 (T2) handles international flights.
Which terminal is domestic at Noi Bai Airport?
Terminal 1 (T1) handles domestic flights within Vietnam.
How do I contact Noi Bai Airport?
The main passenger-information hotline is 1900 636 535. The airport also lists (+84) 24 3886 5047 as its main telephone number.
What is the email address of Noi Bai Airport?
For general airport information and FAQs, the airport lists information.noibaiairport@gmail.com. For service-quality feedback, it lists CS.han@acv.vn.
Does Noi Bai Airport have TSA?
No. TSA is a U.S. agency and does not operate passenger security screening at HAN. Security screening at Noi Bai is conducted under Vietnamese aviation-security procedures.
Where are the check-in counters at Noi Bai Airport?
Domestic check-in is in T1, Level 2. International check-in is in T2, Level 3. The specific airline counter can change, so passengers should check the airport’s flight-information screens.
Where can I find baggage claim at Noi Bai?
Domestic baggage claim is on Level 1 of T1. International baggage claim is on Level 1 of T2. Follow the airport’s flight-information displays for the assigned carousel.
What should I do if my baggage is lost at HAN?
Contact your airline’s baggage/Lost & Found counter in the appropriate terminal. Noi Bai’s airport-wide Lost & Found contact number is (+84) 983 774 546.
Does Noi Bai Airport have lounges?
Yes. Noi Bai has multiple business and VIP lounges across T1 and T2. The airport currently lists facilities including ACV Business Lounge, VIP Lounge B and SH Elite Lounge, among others.
Is there free Wi-Fi at Noi Bai Airport?
Yes. Free Wi-Fi is listed among Noi Bai International Airport’s passenger facilities.
Does Noi Bai Airport have luggage storage?
Yes. Luggage storage is available at T2, 2nd floor, East Wing, with the airport listing (+84) 24 3587 6599 for the service.
Does Noi Bai Airport provide medical assistance?
Yes. The airport has medical facilities in both terminals and lists (+84) 24 3587 6601 for airport emergency medical services.