Chengdu Shuangliu International Airport (CTU)
Chengdu Shuangliu International Airport Contact Information
| Contact | Details |
|---|---|
| Airport service hotline | +86 28 8520 5555 |
| Airport complaints | +86 28 8520 5678 / +86 28 8520 5432 |
| VIP/lounge services | +86 28 8520 6622 |
| Medical emergency | +86 28 8520 5120 |
| Airport police | +86 28 8520 5110 |
| Airport fire service | +86 28 8520 5119 |
| Airport ground-service baggage inquiries | +86 28 8520 5513 |
| Air China baggage inquiries | +86 28 8520 5815 |
| Sichuan Airlines domestic baggage inquiries | +86 28 6539 2890 |
| Sichuan Airlines international baggage inquiries | +86 28 6539 3081 |
| Transport service supervision | 12328 |
| Civil aviation service quality supervision | 12326 |
| Commercial services supervision | +86 28 8520 6206 |
| Email reported by airport travel-information sources | chengduair@cdairport.com |
| Wikipedia | https://en.wikipedia.org/wiki/Chengdu_Shuangliu_International_Airport |
Chengdu Shuangliu Airport Emergency Contact Numbers
| Emergency / Service | Phone |
|---|---|
| Medical emergency | +86 28 8520 5120 |
| Airport police / security | +86 28 8520 5110 |
| Airport fire service | +86 28 8520 5119 |
| Airport main service hotline | +86 28 8520 5555 |
| Airport ground baggage service | +86 28 8520 5513 |
| T2 lost & found | +86 28 8520 7230 |
| T1 lost & found | +86 28 8520 6200 |
Chengdu Shuangliu Airport Terminals
| Terminal | Main use | Key information |
|---|---|---|
| Terminal 1 (T1) | Domestic and selected regional facilities | Contains domestic departure facilities and designated regional/international areas. Air China’s published guide identifies international/regional check-in facilities in T1. |
| Terminal 2 (T2) | Primarily domestic passenger operations | Larger terminal with domestic check-in, security, baggage facilities, lounges and boarding areas. Air China domestic check-in is on the 3rd floor. |
Chengdu Shuangliu Airport Check-in Counters
| Flight type | Terminal | Check-in counters |
|---|---|---|
| Air China domestic | T2 | Counters P, Q, R, S, T and U, 3rd floor |
| Air China international/regional | T1 | Counters 1–12, 2nd floor |
| Air China international transfer/recheck-in information | T1 | Counters 11–26 in the published transfer procedure |
Baggage Counters, Lost & Found and Luggage Services
Baggage inquiry
Baggage inquiry number is +86 28 8520 5513.
Air China: +86 28 8520 5815 and Sichuan Airlines: +86 28 6539 2890 for domestic baggage and +86 28 6539 3081 for international baggage.
Lost and Found
| Terminal | Location | Telephone | Published hours |
|---|---|---|---|
| T1 | Between Gates 6 and 7 in the domestic departure hall | +86 28 8520 6200 | 08:00–20:00 |
| T2 | Behind Check-in Counter N | +86 28 8520 7230 | 08:00–20:00 |
Chengdu Shuangliu Airport Lounges
| Lounge | Terminal | Location / area | Typical access |
|---|---|---|---|
| T1 Domestic First/Business Class Lounge | T1 | Above the C security area, 3F | Eligible premium passengers / paid access where offered |
| T1 Hong Kong/Macau/Taiwan First/Business Class Lounge | T1 | Near Gate 101, A security area, 3F | Eligible premium passengers |
| T2 First/Business Class Lounge | T2 | Above the DE security area, 4F | Eligible premium passengers / paid VIP service |
| Air China First & Business Class Lounge | T2 | Opposite Gate 155 / near Gate 154 area | Air China and eligible Star Alliance/premium passengers |
| Air China International First Class Lounge | T1 | Near Gate A10 / international departure area | Eligible Air China/Star Alliance passengers |
| Air China VIP Lounge | T2 | Domestic departure area | Eligible VIP/premium passengers |
| China Eastern VIP Lounge | T2 | Near the D concourse/Gate 139 area | Eligible China Eastern/SkyTeam passengers |
| Sichuan Airlines First Class Lounge | T1 | C concourse | Eligible Sichuan Airlines premium passengers |
Frequently Asked Questions About Chengdu Shuangliu International Airport
What is the airport code for Chengdu Shuangliu International Airport?
The IATA code for Chengdu Shuangliu International Airport is CTU, while its ICAO code is ZUUU.
How far is Chengdu Shuangliu Airport from Chengdu city centre?
The airport is approximately 16 kilometres southwest of central Chengdu, in Shuangliu District.
How many terminals does Chengdu Shuangliu Airport have?
CTU has two passenger terminals: Terminal 1 and Terminal 2.
Which terminal does Air China use at Chengdu Shuangliu Airport?
Air China’s published airport guide states that domestic flights use T2, while international/regional services use T1. However, passengers should verify their flight’s current terminal before departure.
Does Chengdu Shuangliu Airport have international flights?
Shuangliu has historically handled extensive international operations, but after Chengdu Tianfu International Airport opened in 2021, most international passenger services moved to Tianfu. Passengers should check their ticket carefully because CTU and TFU are different airports.
Is TSA available at Chengdu Shuangliu Airport?
No. TSA is the U.S. Transportation Security Administration, not the security authority for Chinese airports. CTU conducts security screening under Chinese aviation-security procedures.
Where are the baggage counters at Chengdu Shuangliu Airport?
Baggage-service and lost-and-found locations depend on the terminal. In T2, lost-and-found is reported behind Check-in Counter N, while baggage-related services are also located behind counters N and P.
What is the Chengdu Shuangliu Airport baggage inquiry number?
The airport ground-service baggage inquiry number is +86 28 8520 5513. Airline-specific baggage numbers may differ.
What is the Chengdu Shuangliu Airport emergency medical number?
The airport publishes +86 28 8520 5120 for medical emergency services.
What is the Chengdu Shuangliu Airport police number?
The airport’s published airport-police number is +86 28 8520 5110.
Does Chengdu Shuangliu Airport have lounges?
Yes. CTU has first/business-class, VIP and airline-operated lounges across T1 and T2, including facilities associated with Air China and Sichuan Airlines.
Can passengers buy lounge access at Chengdu Shuangliu Airport?
The airport states that its first-class lounge service can provide paid access to eligible travelers who require lounge services, subject to the applicable service arrangements.
What is the main Chengdu Shuangliu Airport telephone number?
The airport’s main passenger-service hotline is +86 28 8520 5555.
What should I do if I lose an item at CTU?
Contact the appropriate terminal’s lost-and-found facility. T1’s listed number is +86 28 8520 6200, while T2’s is +86 28 8520 7230.