El Dorado International Airport (BOG)
El Dorado International Airport, officially known as Aeropuerto Internacional El Dorado Luis Carlos Galán Sarmiento, is the principal international airport serving Bogotá, Colombia. Its IATA code is BOG and its ICAO code is SKBO. The airport is operated by OPAIN and is one of the most important passenger and cargo hubs in Colombia and Latin America.
El Dorado International Airport Quick Facts
| Information | Details |
|---|---|
| Airport name | El Dorado International Airport |
| Official name | Aeropuerto Internacional El Dorado Luis Carlos Galán Sarmiento |
| IATA code | BOG |
| ICAO code | SKBO |
| City | Bogotá |
| Country | Colombia |
| Airport operator | OPAIN S.A. |
| Main passenger terminals | Terminal 1 (T1) and Terminal 2 (T2) |
| Runways | 2 |
| Runway length | 3,800 m each |
| Opened | December 10, 1959 |
| Main airport website | eldorado.aero |
| Airport call center | +57 (601) 266 2000 |
The airport’s official website lists the call center as +57 (601) 266 2000.
El Dorado Airport Contact Numbers and Email
| Contact purpose | Contact |
| Airport Call Center | +57 (601) 266 2000 |
| Airport virtual assistant, DoraBot | +57 322 822 0300 |
| Airport medical service | +57 (601) 439 7070 ext. 5054 |
| Airport medical service mobile | +57 318 330 3382 / +57 322 271 6502 |
| Lost and Found email | objetosperdidosyolvidados@eldorado.aero |
| Data/privacy inquiries | habeasdataoficial@eldorado.aero |
| Luggage storage | +57 314 293 6447 |
| Aerocivil national information line | 018000-112373 |
| Aerocivil switchboard | +57 (601) 425 1000 |
| Aerocivil citizen-service email | atenciónalciudadano@aerocivil.gov.co |
Emergency Contact Numbers at El Dorado Airport
| Emergency service | Telephone |
| Airport Medical Service | +57 (601) 439 7070 ext. 5054 |
| Airport Medical Service | +57 318 330 3382 |
| Airport Medical Service | +57 322 271 6502 |
| North Fire Station | +57 (601) 439 7070 ext. 5042 |
| North Fire Station | +57 (601) 220 5669 |
| North Fire Station | +57 322 271 6496 |
| South Fire Station | +57 (601) 439 7070 ext. 5043 |
| South Fire Station | +57 (601) 220 5670 |
| South Fire Station | +57 322 271 6485 |
| Operations Control Center (CCO) | +57 (601) 439 7070 ext. 5041 |
| Operations Control Center | +57 (601) 220 5668 |
| Operations Control Center | +57 322 271 5229 |
Terminals at El Dorado International Airport
El Dorado has two passenger terminals: Terminal 1 (T1) and Terminal 2 (T2). Terminal 1 is the principal passenger terminal, while Terminal 2, also known as the Puente Aéreo, handles selected airline operations.
| Terminal | Common name | Main use | Key information |
| Terminal 1 (T1) | El Dorado Terminal | Domestic and international passenger operations | Main passenger terminal with check-in areas, security, immigration, gates, shops, restaurants and lounges |
| Terminal 2 (T2) | Puente Aéreo | Selected domestic operations | Separate terminal with passenger services, retail, food facilities and ATMs |
Check-In Counters and Check-In Facilities
El Dorado does not use one universal check-in counter for every airline. The correct counter depends on your airline, flight and destination, so passengers should check the airport flight information or airline signage after arriving.
The airport has also reported 46 self-check-in kiosks and 19 Self Bag Drop machines, located in designated areas on the second floor.
Baggage Counter, Baggage Drop and Lost Baggage
Email: objetosperdidosyolvidados@eldorado.aero
The Lost and Found office is on the first floor, past door 1, along the corridor toward the medical and credentialing services, and is open daily from 6:00 a.m. to 10:00 p.m.
BOG Airport Baggage Storage
Baggage storage is available 24 hours a day.
| Location | Location details | Contact |
| Terminal 1 | Public hall, opposite Door 11 | +57 314 293 6447 |
| Terminal 2 | Public hall, opposite Door 2 | See airport baggage-storage service |
TSA at El Dorado International Airport
El Dorado International Airport does not have TSA as its airport security authority.
TSA is the Transportation Security Administration of the United States and is responsible for aviation security in the United States. El Dorado is located in Bogotá, Colombia, so passengers departing from Bogotá go through Colombian airport security procedures rather than a U.S. TSA checkpoint.
Lounges at El Dorado International Airport
El Dorado provides several VIP and airline lounges. Lounge availability, access rules and operating hours can change, so passengers should confirm access on the day of travel.
| Lounge / lounge type | Terminal | Area / passenger type |
| Avianca lounges | T1 | Domestic and/or international passenger areas, depending on lounge |
| LATAM lounge | T1 | International passenger area |
| Copa Airlines lounge | T1 | International passenger area |
| El Dorado Lounge by Mastercard | T1 | International passenger area |
| Other VIP lounges | T1/T2 | Availability depends on current airport operators and access arrangements |
Airport Information Desks
El Dorado has two passenger information points:
| Terminal | Location |
| Terminal 1 | 2nd floor, between gates 5 and 6 |
| Terminal 2 | 1st floor, gate 2 |
Sleeping and Rest Facilities
Passengers with long connections can use dedicated rest facilities. The airport currently lists smart rooms in the international departures area between lounges A12 and A13, as well as Energy Recharge Pods in the public hall between gates 8 and 9.
Frequently Asked Questions About El Dorado International Airport
What is the airport code for El Dorado International Airport?
The IATA airport code is BOG, and the ICAO code is SKBO.
Where is El Dorado International Airport located?
El Dorado International Airport is located in Bogotá, Colombia, primarily in the Fontibón district, with portions extending into other areas around Bogotá.
How many terminals does El Dorado Airport have?
El Dorado has two passenger terminals: Terminal 1 and Terminal 2. Terminal 1 is the principal passenger terminal, while Terminal 2 is the Puente Aéreo facility.
Which terminal is used for international flights?
Terminal 1 handles international passenger operations. Always confirm the terminal with your airline before traveling because airport operations can change.
Does El Dorado Airport have TSA?
No. TSA is a U.S. transportation-security agency and is not the security authority at Bogotá’s El Dorado Airport. Passengers departing Bogotá go through Colombian airport security procedures.
What is the phone number for El Dorado Airport?
The airport’s call center number is +57 (601) 266 2000.
Does El Dorado Airport have a lost and found?
Yes. The Lost and Found office can be contacted at objetosperdidosyolvidados@eldorado.aero. The office is located on the first floor and is open daily from 6:00 a.m. to 10:00 p.m.
What should I do if I lose baggage on my flight?
If the baggage was lost or left inside the aircraft, contact the airline operating your flight. For an item lost elsewhere inside the airport terminal, contact El Dorado’s Lost and Found office.
Does El Dorado Airport have baggage storage?
Yes. Baggage-storage facilities are available in both Terminal 1 and Terminal 2 and are listed as operating 24 hours a day.
Does El Dorado Airport have lounges?
Yes. The airport has airline lounges and VIP lounges, including lounges associated with Avianca, LATAM and Copa, plus the El Dorado Lounge by Mastercard.
Is there an airport medical service?
Yes. El Dorado operates an airport medical service. The published emergency contacts include +57 (601) 439 7070 ext. 5054, +57 318 330 3382 and +57 322 271 6502.
Does El Dorado Airport have self-check-in?
Yes. The airport has self-service check-in kiosks in both domestic and international areas. It has also reported 46 self-check-in kiosks and 19 Self Bag Drop machines.
How early should I arrive at Bogotá El Dorado Airport?
A useful planning guideline is 2 hours before domestic flights and 3 hours before international flights. During busy periods, arriving earlier can be beneficial.
What is the official website of El Dorado Airport?
The airport’s official website is eldorado.aero.