Cathay Pacific Manila Office in Philippines
Travelers flying with Cathay Pacific in the Philippines are assisted by the Manila office located in Makati City. Customer service for airline inquiries, reservations, ticketing support, baggage concerns, and travel information is available at the office, which is situated at 20F LKG Towers, Ayala Avenue. Even though online and contact center services gradually replaced traditional ticket counters, agents are still available to assist travelers with reservations and other travel-related needs.
Cathay Pacific – Manila Office & Airline Info
| Detail | Information |
|---|---|
| Airline Name | Cathay Pacific |
| Office Address | 20F LKG Tower, 6801 Ayala Avenue, Makati City 1226, Philippines |
| Office Contact Number | +63 1 800 1110 2944 |
| Email ID | engcal@cathaypacific.com |
| Official Website | https://www.cathaypacific.com |
| Working Hours | 24 hours daily |
| Flight Terminal at NAIA | Terminal 3 |
| Baggage Allowance | 30kg (Economy) to 50kg (First Class) |
| Travel Documents | Valid passport, visa if required, airline e‑ticket/boarding pass, COVID requirements if applicable. |
| Travel Insurance | Offered via airline at booking or third‑party providers, not directly provided at office. Ask staff or book online. |
| Pet & Animal Services | Allowed when booked in advance according to airline pet policy. |
| Payment Methods | Credit/debit cards online or at booking, onsite airport service payment depends on airline counter facilities. |
| Do’s & Don’ts | Do arrive 3+ hours before departure at international terminal. Don’t carry prohibited items. |
Ninoy Aquino International Airport (MNL) – Facilities & Access
| Feature | Information |
|---|---|
| Airport Name | Ninoy Aquino International Airport |
| Airport Code (IATA) | MNL |
| Airport Address | Pasay & Parañaque, 1300 Metro Manila, Philippines |
| Airport Main Contact Number | +63 2 8777 1111 |
| Immigration & Customs | Standard immigration and customs counters at arrival halls, procedures vary by nationality and arrival status. |
| Trolleys & Baggage Carts | Free baggage trolleys available, porter services available for fee. |
| Telephones | Public phones/airport help desks available in terminals. |
| Free Wi‑Fi | Free Wi‑Fi available in all terminals. |
| Public Transport Access | Taxis, ride‑hailing (Grab), airport buses to PITX, and shuttle services connect terminals, NAIA Expressway for car access. |
| Airport Amenities | ATMs, currency exchange, lounges, baggage storage, baby rooms, medical services. |
In the Philippines, the Cathay Pacific Manila Office acts as a regional center for travel assistance and customer care. The office continues to be a resource for flight support and travel planning, ensuring seamless travels for guests flying with the airline, even if ticketing has mostly moved to digital and contact-center channels.