Susi Air Sentani Office in Indonesia
In Sentani, Jayapura, Papua, Susi Air has a local customer service office called the Susi Air Sentani Office. This office, which is close to Sentani Airport in Sentani Kota, assists travelers with general travel assistance, flight reservations, ticket modifications, and check-in details. It is open around-the-clock and provides phone and email contact information for questions. In order to guarantee seamless travel throughout Indonesia’s eastern provinces, the office helps both scheduled and charter aircraft customers.
1. Susi Air Sentani Office Details
Airline: Susi Air – Domestic airline in Indonesia.
Office Address:
- Jl. PLN, Sentani Kota, Sentani, Jayapura Regency, Papua 99359, Indonesia
Contact Numbers:
- Local Office: +62 (265) 631-220
- Alternate Hotline: +62 811 211 3080 / +62 811 211 3090
Email IDs:
- callcenter@susiair.com (general assistance)
- charter@susiair.com (charter bookings)
Official Website:
Working Hours:
- Everyday – 24 hours
2. Nearby Airport
Airport Name: Dortheys Hiyo Eluay International Airport.
Airport Address:
- Jl. Yabaso No. 76, Sentani, Jayapura, Papua, 99352, Indonesia
Airport Contact: - +62 967-591168
Nearest City: Jayapura (approx. 40 km from center)
3. Terminal & Check-in Area
- Sentani Airport has Domestic & International terminals with arrivals and departures areas.
- Check-in Counters: Typically open ~2 hours before departure and close ~30 min prior to departure.
- Check-in Location: Follow airport signage for domestic departures; visit the Susi Air counter or airport information desk upon arrival.
4. Baggage Allowance
- Carry-on: 1 piece up to ~6 kg.
- Checked Baggage: ~10 kg included; excess charges apply if overweight/oversize.
5. Special Meals
- Request any special requirements directly during booking but confirmation depends on flight service availability.
6. Medical Services (Airport)
- Sentani Airport has standard first-aid support and emergency response teams; for serious medical needs, passengers should contact airport staff/medical counters upon arrival.
- Wheelchair assistance and support for passengers with reduced mobility is available (contact airline/airport prior).
7. Parking Areas
- Airport onsite parking available for motorcycles, cars, and larger vehicles; fees charged per hour/day.
8. Smoking Areas
- Designated outdoor smoking zones may be available outside departure/arrival halls.
9. Security Services
- Security screening including X-ray and walkthrough metal detectors is mandatory before entering secure zones.
- Airport Security Officers assist with document checks and prohibited items procedures.
10. Other Airport Facilities
At Sentani Airport:
- Waiting Areas & Lounges.
- ATMs and Money Changers.
- Shops, Cafés, Restaurants.
- Wheelchair / Passenger Support.
An important regional center for customer support in Papua is the Sentani office of Susi Air. It is open 24/7 and supports travelers using this Indonesian airline by offering basic travel services including ticketing and flight information. It improves connectivity in isolated locations and helps ensure dependable regional air travel throughout the archipelago as part of Susi Air’s network.