Pakistan International Airlines Al-Ain Office in UAE
The Al-Ain branch of Pakistan International Airlines (PIA) is situated on Zayed Bin Sultan Street in the United Arab Emirates. Booking and canceling tickets, online or airport check-in, baggage allowance, flight status, visa or immigration inquiries, and even missing luggage or airport transfer arrangements are just a few of the services this office assists travelers with.
Pakistan International Airlines — Al-Ain office & airline essentials
| Item | Details |
|---|---|
| Airline | Pakistan International Airlines (PIA). |
| Al-Ain office address | Al Khaili Building, Mezzanine Floor, F. No. 2 & 3, Al-Ain. |
| Office phone / fax / email | Phone: +971-3-7660790 Fax: +971-3-7641743 · Office email: aantopk@piac.aero |
| Official website | https://www.piac.com.pk |
| Working hours (office) | N/A |
| Baggage allowance | PIA baggage varies by route and fare class. Typical allowances: hand baggage ≈ 7 kg (size limits); checked baggage depends on route/class. Example: many international routes use piece/weight rules—see PIA baggage guide). Always check your ticket or PIA website for your flight’s exact allowance. |
| Pets / animals | PIA requires prior approval for animals; pets are usually accepted as checked baggage or cargo (subject to documentation, crate rules and charges). Cabin travel for pets is generally restricted — contact PIA for pre-approval. |
| Special assistance / medical equipment | PIA provides special assistance services (PSE, wheelchair, etc.) PIA in advance and bring required documentation. |
| Payment methods at office | Most local sales offices accept card and cash — exact payment options may vary by office. For online bookings use the PIA website payment methods. |
| Travel insurance | PIA does not automatically include travel insurance; you can buy third-party travel insurance separately — ask office for local partners / recommendations. |
Al-Ain Airport & local ground / services / nearby places
| Item | Details |
|---|---|
| Airport name / code | Al Ain International Airport — IATA: AAN, ICAO: OMAL. |
| Airport address / contact | Main terminal — Al Ain International Airport. contact: +971-2-505-5000 |
| Which terminal | Single main passenger terminal (Al-Ain is a smaller airport with one passenger terminal). |
| Check-in area / parking / facilities | Main terminal has check-in counters, baggage claim, limited F&B and shops, taxi rank, car parking, ATMs, money-exchange, passenger assistance desks. |
| Ground transportation | Taxis and rental cars are the main options. Some shuttle/hotel transfers available. Public bus links are limited — taxis are easiest from the airport. |
| Public transport access | Limited; most visitors use taxi or private car. If you rely on public buses, check local Abu Dhabi/Al-Ain bus operator timetables in advance. |
| Nearby hotels | 1) Four Points by Sheraton Al Ain. 2) Ayla Grand Hotel. 3) Al Ain Rotana. 4) Danat Al Ain Resort. 5) Aloft Al Ain, City Seasons/Al Massa. Many hotels in central Al-Ain ~15–30 km from the airport. |
| Nearby hospitals / medical | 1 )NMC Specialty Hospital Al-Ain. 2) Medeor 24×7 International Hospital. 3) Mediclinic Al Jowhara. |
| Nearby landmarks / amenities | 1) Jebel Hafeet (mountain & hot springs). 2) Hili Mall / Hili Archaeological Park. 3) Al-Jimi district. Popular local landmarks and parks. |
| Smoking areas | Smoking typically allowed only in designated areas; airport terminal enforces non-smoking in most indoor zones. |
| Pharmacy / child-care / charging points / disabled toilets | Terminal offers basic passenger services including a pharmacy counter or nearby shops, mobile charging points and accessible toilets — availability may be limited compared to larger international airports. |
| Immigration / customs | Standard immigration and customs for international arrivals. Have passport, visa (if required) and customs forms ready. |
| Travel tips | 1) Call the PIA Al-Ain office before visiting to confirm hours and paperwork. 2) For pets or medical equipment, get prior written approval from PIA. 3) Use taxi/rental from the airport (public buses are limited). |
| Lost & found / luggage inquiry | For lost luggage, contact PIA on arrival and the airport’s lost & found desk. For cargo/pets contact PIA Cargo / cargo office. PIA cargo contacts available via PIA website: www.piac.com.pk |
Aircraft & Fleet
- ATR 42-500
- Airbus A320-200
- Boeing 777-200ER
- 3 ATR 42-500
- 17 Airbus A320-200
- 6 Boeing 777-200ER
- 2 Boeing 777-200LR
- Aircraft with orders: 6 Boeing 777-300ER, with 4 currently in service.
- Average fleet age: 18 years.
PIA’s Al Ain office serves as a convenient local center for travelers, providing assistance with ticketing, check-in, baggage, visas, and flight-related matters to facilitate travel for travelers in and around Al Ain.