The Cathay Pacific Toronto Office serves as a key customer service and operations center for passengers traveling between North America and Asia. The office ensures travelers receive prompt help with flight bookings, baggage inquiries, and other travel needs.
Toronto Pearson International Airport (YYZ) – Terminal 3
Nearest Landmarks
CN Tower, Union Station, Ripley’s Aquarium of Canada
Payment Options
Cash, major credit cards, and online payment gateways
Public Transport Access
Easily reachable by GO Transit, TTC Subway, and airport shuttle buses
Parking Availability
Paid parking available near the office building
Travel & Passenger Services
Lost & Found Counter
Available at YYZ Terminal 3
Baggage Inquiry Desk
Handles lost, damaged, or delayed luggage cases
Special Assistance (Wheelchair/Medical)
Assistance available for passengers with medical or mobility needs
Flight Bookings & Reservations
On-site ticketing, rebooking, and itinerary management
Refund & Cancellation Handling
Quick processing for eligible flight cancellations and refunds
Cargo & Freight Handling
Freight acceptance, documentation, and tracking services
Group & Charter Bookings
Available for business or leisure groups
Frequent Flyer Program
Asia Miles – earn and redeem points globally
Corporate & Business Travel
Tailored travel management for corporate clients
Language Help
English, Mandarin, and Cantonese-speaking staff available
Emergency Helpline
+1 416 874 7700 (24-hour hotline)
Passenger Lounge Access
Cathay Pacific Lounge at Toronto Pearson International Airport
Wi-Fi & Internet Access
Free Wi-Fi available at office and lounge areas
Travel Document Help
Visa, health, and entry documentation guidance
Travel Insurance Guidance
Assistance with partner travel insurance options
Kiosk & Check-In Facilities
Available at Toronto Pearson International Airport
VIP & Premium Services
Priority boarding, lounge access, and meet & greet arrangements
Pet Travel Arrangements
Pet-friendly booking and handling procedures
Child & Infant Assistance
Priority seating and in-flight child care amenities
Additional Information
Headquarters Location
Cathay Pacific Airways Limited, 8 Scenic Road, Hong Kong International Airport, Hong Kong
Social Media Links
Facebook, Instagram, LinkedIn, and X (Twitter)
Travel Tips
Arrive 3 hours before departure for international flights
Nearby Hotels & Restaurants
Delta Hotels Toronto, Fairmont Royal York, KINKA IZAKAYA restaurant
Local Tourism Assistance
City maps and travel information available on request
Environmental Initiatives
Commitment to carbon offset programs and sustainable aviation fuel
Safety & Emergency Info
Airport safety and evacuation procedures available on-site
The Cathay Pacific Office in Toronto provides comprehensive services to ensure travelers enjoy a smooth and worry-free experience. From managing bookings to assisting with special travel requirements, the office serves as a reliable touchpoint for passengers flying with Cathay Pacific.
