Cancún International Airport (CUN)
Quick Facts About Cancún International Airport
| Information | Details |
|---|---|
| Airport name | Cancún International Airport |
| Spanish name | Aeropuerto Internacional de Cancún |
| IATA code | CUN |
| ICAO code | MMUN |
| Location | Cancún, Quintana Roo, Mexico |
| Passenger terminals | Terminals 1, 2, 3 and 4 |
| Private aviation | FBO terminal |
| Airport operator | ASUR |
| Airport phone | +52 (998) 848 7200 |
| Additional airport phone | +52 (998) 886 0322 |
| Airport operation | 24 hours |
| Inter-terminal transfer | Complimentary shuttle |
| Official address | Carretera Cancún-Chetumal KM 22, Cancún, Quintana Roo, Mexico 75220 |
Cancún International Airport Contact Numbers
| Department / Service | Contact |
| Airport administration | +52 (998) 848 7200 |
| Airport administration | +52 (998) 886 0322 |
| Lost & Found / Security Office | +52 (998) 848 7200, ext. 21253 |
| Mera Lounge | +52 998 848 8989 |
| Emergency services in Mexico | 911 |
| Immigration – Viajero Confiable | +52 998 193 3131 |
| Transportation / airline inquiries | Contact the relevant provider directly |
Emergency Contact Numbers at Cancún International Airport
| Emergency / Assistance | Number |
| General emergency – police, fire or medical | 911 |
| Airport main contact | +52 (998) 848 7200 |
| Airport Lost & Found / Security Office | +52 (998) 848 7200, ext. 21253 |
| Immigration – Viajero Confiable | +52 998 193 3131 |
Cancún Airport Terminals
| Terminal | Main Use | Key Information |
| Terminal 1 | Private, charter and FBO operations | Primarily associated with private/charter aviation; verify operating status with the airport or airline before travelling. |
| Terminal 2 | Domestic and international | Handles Mexican domestic flights and numerous international services. |
| Terminal 3 | International | Primarily serves international flights, particularly services to/from the United States, Canada and Europe. |
| Terminal 4 | Domestic and international | Newer passenger terminal serving both domestic and international airlines. |
| FBO | Private aviation | Fixed Base Operator facility for private/general aviation. |
Baggage Counters and Baggage Claim
There is not one universal baggage counter for every passenger at Cancún International Airport. Checked-baggage drop-off and baggage-service counters are generally operated by the passenger’s airline.
Where to go for baggage services
- Check your airline and flight number.
- Go to the departure terminal shown for your flight.
- Locate your airline’s check-in/bag-drop area.
- For checked baggage on arrival, follow signs for Baggage Claim / Equipaje.
- If your checked bag is delayed, damaged or missing, report it directly to your airline’s baggage service office.
Cancún International Airport Lounges
| Lounge | Terminal | Access / Notes |
| MERA Business Lounge | Terminal 2 | Airside; available to eligible passengers and paid-access visitors. |
| The Lounge by Global Lounge Network | Terminal 2 | Lounge access may be available through participating programs and paid entry. |
| MERA Business Lounge | Terminal 3 | International departures; airside. |
| VIP Lounge by MERA Roof | Terminal 3 | Premium lounge option located in Terminal 3. |
| The Lounge | Terminal 3 | Lounge option for eligible passengers/program members. |
| MERA Business Lounge – National | Terminal 4 | Domestic-side lounge. |
| MERA Business Lounge – International | Terminal 4 | International-side lounge with premium facilities. |
| The Lounge in partnership with Air Transat | Terminal 4 | Lounge option associated with Air Transat and participating access programs. |
Frequently Asked Questions About Cancún International Airport
What is the airport code for Cancún International Airport?
The IATA airport code for Cancún International Airport is CUN, and its ICAO code is MMUN.
How many terminals does Cancún Airport have?
Cancún Airport has four passenger-terminal facilities, plus an FBO/private-aviation facility. Terminals 2, 3 and 4 are the main passenger terminals.
Which terminal does my airline use at Cancún Airport?
The terminal depends on the airline and flight. Terminal assignments can change, so check your booking, boarding pass or the airline’s current airport information before travelling. The airport maintains an airline directory showing terminal assignments.
Is there a free shuttle between Cancún Airport terminals?
Yes. A complimentary airport shuttle connects the terminals. Passengers should allow extra time for the shuttle.
Is Cancún Airport open 24 hours?
The airport’s FAQ states that Cancún Airport operates 24 hours a day, 365 days a year. Individual airline counters, restaurants, shops and lounges may have different operating hours.
Does Cancún Airport have TSA PreCheck?
No. TSA PreCheck should not be expected at Cancún International Airport. TSA is a U.S. security program, while security screening at CUN is conducted under Mexican airport procedures. American Airlines currently lists TSA PreCheck as unavailable at CUN.
Where are the baggage counters at CUN Airport?
Baggage check-in and bag-drop counters are located in the airline’s departure check-in area. The exact counter depends on your airline and flight.
What should I do if my checked baggage is missing?
Contact your airline’s baggage service office immediately and file a baggage claim. The airport’s Lost & Found department does not handle checked baggage that is missing from an aircraft.
What should I do if I lose an item inside Cancún Airport?
Contact the airport Security/Lost & Found Office at +52 998 848 7200, extension 21253. The published airport information says Lost & Found is operated by the Security Office.
What is the emergency number at Cancún Airport?
For an immediate emergency in Mexico, call 911. This is the number to use for urgent police, fire or medical emergencies.
Does Cancún Airport have lounges?
Yes. Lounges are available in Terminals 2, 3 and 4, including several MERA lounges and The Lounge locations. Access rules vary by lounge and may include airline status, eligible credit cards, lounge memberships or paid entry.
Can I move between terminals at Cancún Airport?
Yes. A complimentary airport shuttle connects the terminals.
Does Cancún Airport have Wi-Fi?
Wi-Fi and internet facilities are available in passenger areas and lounges, although availability and access arrangements can vary by location.