Incheon International Airport (ICN)
Incheon International Airport (ICN) is South Korea’s principal international gateway, located on Yeongjong Island in Incheon, west of Seoul. It is operated by Incheon International Airport Corporation (IIAC) and uses the airport codes IATA: ICN and ICAO: RKSI.
For official, real-time information, flight status, terminal assignment, facilities and passenger services, use the official Incheon International Airport website. The airport’s customer-service number is 1577-2600, with international callers using +82-2-1577-2600; customer-service hours are 07:00–22:00 year-round.
Incheon International Airport — Quick Facts
| Information | Details |
|---|---|
| Airport name | Incheon International Airport |
| Korean name | 인천국제공항 |
| IATA code | ICN |
| ICAO code | RKSI |
| City | Incheon, South Korea |
| Main city served | Seoul metropolitan area |
| Country | South Korea |
| Airport type | International |
| Operator | Incheon International Airport Corporation (IIAC) |
| Passenger terminals | Terminal 1 and Terminal 2 |
| Concourse | Concourse Building, connected to the terminal system by automated shuttle train |
| Main airport phone | 1577-2600 |
| International phone | +82-2-1577-2600 |
| Customer-service hours | 07:00–22:00, year-round |
| Terminal 1 address | 272 Gonghang-ro, Yeongjong-gu, Incheon 22382/23358 |
| Terminal 2 address | 446 Je2terminal-daero, Yeongjong-gu, Incheon 22382/23358 |
| Official website | Incheon International Airport |
| Wikipedia | Incheon International Airport — Wikipedia |
Note: the airport’s official English pages currently display differing postal-code formats on some pages; use the terminal address shown on your ticket/airport directions if mailing or navigating.
Important Incheon Airport Contact Numbers
The following numbers are particularly useful for passengers. The airport publishes terminal-specific emergency and service contacts on its official website.
| Service | Terminal 1 | Terminal 2 |
|---|---|---|
| Airport Help Desk / Customer Service | 1577-2600 | 1577-2600 |
| International customer-service number | +82-2-1577-2600 | +82-2-1577-2600 |
| Medical Center — Inha University Hospital | 032-743-3119 | 032-743-7080 |
| Lost & Found | 032-741-3110 / 3114 | 032-741-8988 / 8989 |
| Volunteer Center | 032-741-3555 | 032-741-8987 |
| Airport Fire Department | 032-741-2119 | Airport emergency/fire service |
| Theft / Crime Report | 032-740-0112 | 032-740-0112 |
| Explosive / terrorism / intrusion report | 032-741-4949 | 032-741-0202 |
| Water-supply fault | 032-741-2460–2462 | 032-741-8900–8901 |
| Elevator/equipment failure | 032-741-6931–6936 | 032-741-3482 |
| Telecommunication disruption | 032-741-7000 | 032-743-7000 |
| Electrical failure | 032-741-7514 | 032-741-7430 |
Medical Assistance
Incheon Airport has Inha University Hospital Medical Centers in both passenger terminals:
| Location | Phone |
|---|---|
| Terminal 1 Medical Center | 032-743-3119 |
| Terminal 2 Medical Center | 032-743-7080 |
Lost & Found
If you lose an item at the airport, contact the Lost & Found office associated with your terminal.
| Terminal | Lost & Found |
|---|---|
| T1 | 032-741-3110 / 032-741-3114 |
| T2 | 032-741-8988 / 032-741-8989 |
Security and Police
For theft, crime or security-related incidents:
Incheon Airport Police Corps / Security Center: +82-32-740-0112
Passport and Immigration Assistance
In addition to immigration counters, T2 contains a Ministry of Foreign Affairs Passport Service Center.
The airport lists:
Passport Service Center: +82-32-740-2782–3
Smart Entry Service
Incheon Airport operates Smart Entry registration facilities for eligible passengers.
Terminal 1
- Hours: 07:00–18:00
- Phone: +82-32-740-7400
- Location: Opposite the H check-in counter on the third floor, near Departure Hall 4
Terminal 2
- Hours: 07:00–18:00
- Phone: +82-32-740-7367
- Location: Ministry of Justice Immigration Services Center, second floor of the One-stop Public Service area.
Frequently Asked Questions — Incheon International Airport
What is the airport code for Incheon Airport?
The IATA airport code is ICN and the ICAO code is RKSI.
Is Incheon Airport the airport for Seoul?
Yes. Incheon International Airport is the major international gateway for the Seoul metropolitan area, although Gimpo International Airport (GMP) is another airport serving Seoul.
How many passenger terminals does Incheon Airport have?
There are two main passenger terminals: Terminal 1 and Terminal 2, plus the Concourse Building.
Which terminal does my airline use?
It depends on the airline and flight. The airport specifically warns that codeshares and operational circumstances can change the actual terminal, so passengers should check their e-ticket or the airport’s flight search.
Which airlines use Terminal 2?
The airport currently lists Korean Air, Asiana Airlines, Jin Air, Air Seoul, Air Busan and Delta Air Lines among the airlines operating at T2, alongside other airlines.
Which airlines use Terminal 1?
The airport currently lists Jeju Air, T’way Air, Eastar Jet, Air Premia, PARATA AIR and Aero K, together with other foreign airlines.
How do I transfer between Terminal 1 and Terminal 2?
For an eligible airside transfer, follow the airport’s green Transfer signs and use the designated shuttle-train system. The exact route depends on where you arrive and where your connecting flight departs.
Does the airport have a shuttle train?
Yes. The automated shuttle train connects the Concourse and passenger-terminal areas and is an important part of the airport’s transfer system.
What is Incheon Airport’s main telephone number?
1577-2600 in Korea, or +82-2-1577-2600 when calling internationally. Customer-service hours are 07:00–22:00 year-round.
What number should I call for lost luggage or a lost item?
For airport Lost & Found:
- T1: 032-741-3110 / 3114
- T2: 032-741-8988 / 8989
For checked baggage that is missing or damaged, contact your airline/baggage service desk as well.
Is there medical assistance at Incheon Airport?
Yes. Medical centers are available in both T1 and T2. T1: 032-743-3119; T2: 032-743-7080.
What should I do if I have a security problem?
Contact airport security/police. The airport lists +82-32-740-0112 for the Incheon Airport Police Corps Security Center and 112 for emergency police reporting.
Can I get help in English?
Yes. Incheon Airport operates an international English-language website and its main customer service can be reached internationally at +82-2-1577-2600.
How early should I arrive at Incheon Airport?
A practical rule is to allow substantial time for check-in, baggage drop, security and immigration, particularly during peak travel periods. Your airline’s recommended arrival time should take precedence.
Can I transfer internationally without entering South Korea?
In many circumstances, eligible international transit passengers can remain airside and use the transfer system, but the exact procedure depends on the itinerary, airlines, baggage arrangements, passport/visa requirements and whether the connection requires entering Korea. Check the airport’s transfer instructions and your airline before travelling.
What if I do not have a boarding pass for my connecting flight?
The airport says this varies by airline. A boarding pass may be issued at a transfer desk near the gate.
Does Incheon Airport have public transportation?
Yes. Passengers can use airport rail services, buses, taxis and other ground-transportation options. Bus information and ticketing facilities are available in both terminals.