Malaysia Airlines Brunei Office in Asia
The Malaysia Airlines Brunei Office, located at Brunei International Airport (Berakas BB2513) in Bandar Seri Begawan, Brunei Darussalam, is the airline’s dedicated sales and service location. It is available around-the-clock and helps travelers with reservations, flight bookings, ticket modifications, check-in assistance, flight status information, and phone and email customer service. Before and after flights between Brunei and Malaysia or other international routes, the office assists travelers with general questions, travel planning, and other matters.
Malaysia Airlines Brunei Office & Basic Contact Info
| Field / Service | Details |
|---|---|
| Airline Name | Malaysia Airlines |
| Office Location (City) | Bandar Seri Begawan, Brunei Darussalam |
| Airport Office Address | Flight Operations Office, 2nd Level Departure Hall, Brunei International Airport, Berakas BB2513, Bandar Seri Begawan, Brunei Darussalam |
| Office (City) Address | 144, Jalan Pemancha, PO Box 72, Bandar Seri Begawan 2085, Brunei Darussalam |
| Office Contact Number | +673 233 2655 |
| Office Email | customer@malaysiaairlines.com |
| Official Website | https://www.malaysiaairlines.com |
| Airport Code | BWN |
| Airport Contact Number | +673 233 1747 |
| Office Hours | 24 hrs daily |
| General Enquiries | Reservation/baggage/check-in/policy via official website or office phone. |
Airport & Passenger Services at Brunei International Airport
| Category | Information / Services |
|---|---|
| Nearby Airport | Brunei International Airport |
| Terminal / Check-In Areas | Check-in counters are located in the main departure hall. Approach airline counters once you enter departures. Check-in generally opens ~3 hrs before flight. |
| Baggage Allowance & Inquiry | For lost baggage, contact Malaysia Airlines baggage services via the email/phone provided or airport’s lost & found. |
| Medical Services | Airports typically have medical first aid. visit airport information desks on arrival for precise location. |
| Parking Areas | Public parking available outside terminal building. Short- and long-term. |
| Smoking Areas | Designated smoking zones typically outside terminal buildings in public parking areas. |
| Security Services | Standard aviation security screening at entry to terminal. Follow airport signage. |
| Airport Assistance / Meet & Greet | Request assistance (e.g., wheelchair/special needs) via airline in advance or at special assistance counter inside terminal. |
| Lost & Found | Contact airport information desks. Also contact airline’s baggage services if item lost on flight. |
| Wheelchair Services | Available on request. contact airline at least 48 hrs before travel or request at check-in counters. |
| Customer Service Desks | Malaysia Airlines counter inside terminal & airport information counters. |
| Retail Services | Duty-free and retail shops located in departure and arrival halls. |
| Food & Beverage | Cafés, restaurants, and snack kiosks available pre- and post-security in the terminal. |
| Information Kiosks | Airport information desks near entrances and check-in areas. |
| Ground Transportation | Taxis, ride-hailing services, car rentals, airport shuttles accessible outside the terminal. |
At Brunei International Airport, the Malaysia Airlines Brunei Office is a major local customer service hub in Asia, providing round-the-clock assistance with reservations, travel assistance, and flight management. For both leisure and business travelers flying with Malaysia Airlines, their committed staff guarantees seamless travel experiences.