Volaris Airlines Tijuana Office in Mexico

The Tijuana International Airport (Aeropuerto Abelardo L. Rodriguez) in Tijuana, Baja California, Mexico, is home to the Volaris Airlines Tijuana Office. It may be reached at +52 55 1102 8000 and is open twenty-four hours a day, seven days a week. Flight information, ticketing, check-ins, luggage problems, flight modifications, cancellations, and customer service are just a few of the many passenger services handled by the office.

Volaris – Tijuana Office: Contact & Basic Info

• Address: Aeropuerto, Aeropuerto Abelardo L. Rodríguez, 22435 Tijuana, B.C., Mexico
• Contact number (office / general Volaris contact in Mexico): +52 55 1102 8000
• email (for general queries / loyalty / “VClub”): vclub@volaris.com
• Official website: www.volaris.com
• Working hours: 24 hours / Open 24×7.
• Nearby airport name: Tijuana International Airport (TIJ)

What the Tijuana office handles (services): The office supports flight information, ticket booking, check-in (self-service kiosk & counter), baggage claims (lost or mishandled luggage), group booking, duty-free / in-flight services, flight changes, refunds, and general customer service.

Baggage allowance & Booking / Check-in

• “Zero” fare: includes only 1 personal item (fits under seat). Carry-on / checked baggage not included.
• “Basic” fare: 1 personal item + 1 checked bag (up to 33 lbs; and dimensions + weight limit: total dimensions + max weight).
• “Plus” fare: 1 personal item + 1 carry-on (22 × 16 × 10 in, combined weight limit with personal item 44 lbs) + 1 checked bag (up to 55 lbs and total dimensions limit) + extra benefits (priority boarding, refundability, etc.)

• For international flights: carry-on allowance is similar (carry-on bag + personal item with combined weight limit) when you purchase as part of fare or add extra baggage. Checked baggage and extra bags allowed for a fee.
• Check-in / Seat reservation / Online “My Trips”: Volaris allows online / self-service kiosk check-in. Their “Manage My Booking / My Trips” page on website is used for seat reservation, baggage purchase, etc.

Airport (TIJ) – Terminal, Facilities & Services

• Terminal / Structure: TIJ has a single main terminal building divided in two concourses (A & B). There are 23 boarding gates total.
• Check-in area: Upper level of the Main Terminal is used for departures / check-in.
• Arrivals / Baggage claim / Customs / Transport access: Located on the lower (ground) level.
• Wi-Fi: Free Wi-Fi (“GAP FREE” network) is available.
• Mobile-charging points / ATMs / Money-exchange counters / currency exchange: Yes — ATMs & currency exchange counters available in terminal.
• Pharmacy: There is a pharmacy in the Main Terminal, reportedly open 24 hours.
• Baby-care / child-care rooms: Baby care rooms / child-care / family rooms are listed among airport services.
• Lounges / Reserved lounges: There is a “VIP Lounge” in the Main Terminal, Concourse A (airside, after security) — open 24 hours daily. Services include snacks / food, refreshments, Wi-Fi, children’s area, TV, etc.
• Smoking area: The lounge mentions that the lounge includes a “designated smoking area.”
• Lost & found, baggage-storage / lockers / luggage wrapping / luggage services: The terminal reportedly offers lost & found, luggage storage / lockers, luggage wrapping, etc.

Parking, Transport & Access

• Parking at TIJ: There is a multi-story parking facility in front of the main terminal (Building E), plus open / uncovered parking. Both short-term and long-term parking are available.
• Parking rates / policy (approx): Short-term parking — hourly rates; long-term parking — covered and uncovered options. For example, daily long-term covered vs uncovered have different rates.
• Security & facilities: Parking lots have 24/7 security, elevators, public restrooms, surveillance.
• Access to U.S. side (if using cross-border): The airport also supports a pedestrian-bridge connection to the U.S. side via the cross-border facility Cross Border Xpress (CBX) — useful if you’re connecting from the U.S. side.

Nearby Hotels, Landmarks & Amenities

• Fiesta Inn Tijuana Otay Aeropuerto — ~1.5–2.0 km from TIJ. Often offers shuttle service.
• City Express by Marriott Tijuana Otay — ~2–2.5 km from TIJ. Rideshare / taxi easy.
• Hampton by Hilton Tijuana Otay — ~3–4 km from TIJ. Good if you prefer a chain-hotel with standard amenities.
• Hotel Aeropuerto Tijuana — Very close to airport (few minutes’ drive), often used by arriving / departing passengers.

Nearby landmarks / amenities besides hotels:

• The airport terminal itself includes shops, duty-free, restaurants/food outlets, duty-free shops, currency exchange, ATMs, pharmacies, convenience services.
• For broader city-side attractions: one cultural landmark is the Tijuana Cultural Center (Centro Cultural Tijuana / “CECUT”) — though this is some distance from the airport, not immediate.

Travel Tips & Recommendations

• Check baggage allowance carefully: If you book a “Zero” fare, carry-on and checked baggage aren’t included — only a small personal item fits under the seat. If you need luggage, consider “Basic” or “Plus,” or pre-pay for extra baggage.
• Use online / self-service check-in: Volaris supports online and kiosk check-in — helpful to avoid long lines at the counter, especially for domestic flights.
• If you arrive late / very early: TIJ (and its lounges, parking, facilities) operate 24/7, which helps for odd-hour flights.
• Keep cash (MXN) handy for parking/tolls: Parking charges at TIJ are in Mexican pesos; some lots may not accept cards (especially for long-term parking).
• For comfort — lounge access might be worth it: If you have a long layover or are travelling with kids, the VIP Lounge (with play area, food, Wi-Fi) may be worth the cost.
• Hotel near airport can ease early/late flights: Staying at a hotel close to TIJ (e.g. Fiesta Inn Otay, City Express, Hampton, Hotel Aeropuerto) can be a big convenience if you have early-morning departures or late arrivals.
• If crossing via CBX (U.S. side) — factor in extra time & fees: If you use the cross-border bridge, remember to buy the CBX ticket and allow additional time before/after flights.

Official Websites

Travelers arriving or departing at Tijuana International Airport are guaranteed complete access to airline support day and night by the Volaris Tijuana Office. The office offers 24-hour support and direct contact for any travel-related needs, including booking or changing flights, checking in, handling luggage, and more. It provides a dependable and easily accessible source of support at TIJ for travelers flying with Volaris.