Singapore Airlines London Office in England

Singapore Airlines‘ official UK location is the Singapore Airlines London Office, which is situated on London’s Chiswick High Road. For travelers in need of assistance with reservations, flight booking, ticket modifications, and general inquiries, it acts as a local point of contact. In addition to offering information on schedules and frequent-flyer programs, the office staff helps with customer service concerns and luggage inquiries. Travelers get direct access to expert assistance for more seamless international travel between the UK and Singapore thanks to its local presence.

Singapore Airlines London Office – Basic Contact Details

1. Office Name: Singapore Airlines London Office
2. Address: Chiswick Park Building 11, 566 Chiswick High Road, London W4 5YE, UK
3. Phone (Reservations & General Queries): +44 20 7660 8988 (24 hrs)
4. Office Phone (Alternative/Local): +44 020 8961 6993
5. Email: SQUK_SalesOps@singaporeair.com.sg / public_affairs@singaporeair.com.sg
6. Official Website: https://www.singaporeair.com
7. Services at this Office: Reservations, ticketing help, itinerary changes, baggage and travel information, KrisFlyer assistance, special assistance (wheelchair/medical requests) and general customer service.

Airport & Terminal Info

8. Primary Airport: London Heathrow Airport (LHR) – main UK hub for Singapore Airlines flights.
9. Terminal: Flights typically operate from Terminal 2 (The Queen’s Terminal) for Singapore Airlines services.
10. Nearest Metro/Rail: Heathrow Terminals 2 & 3 Tube (Piccadilly Line) & Heathrow Express/Elizabeth Line.

Baggage Allowance & Luggage Inquiry

11. Checked Baggage: Allowance varies by class, route and fare type. Economy usually starts around 25–30 kg, premium cabins higher — Business 40 kg, Suites/First ~50 kg, etc.
12. Cabin Baggage: Economy & Premium usually one cabin bag up to ~7 kg; Business/Suites may carry two.
13. Lost & Found (Heathrow): Dnata Baggage Services, Baggage Reclaim Hall, Terminal 2, Heathrow Airport.
    • Email: Lhr.BagFacs@dnata.co.uk (0700–2000 daily).
14. Delayed/Damaged Baggage: Report through Singapore Airlines Baggage Portal or use file reference with ground staff.

Check‑In & Airport Assistance

15. Check‑In Area: Singapore Airlines check‑in counters at Heathrow Terminal 2 departure hall (open ~4 hrs before flights).
16. Mobile/Online Check‑In: Via the official website/mobile app before arriving at airport.
17. Wheelchair Services: Request at booking or by calling ahead; Heathrow offers assistance lanes & support for passengers with reduced mobility.
18. Medical Assistance: Available through airline/airport on request (e.g., stretchers, oxygen) — request ahead through Singapore Airlines.

Security & Special Services

19. Security Services: Standard UK airport security checks at Terminal 2; dedicated assistance lanes available for accessibility or medical needs.
20. Airport Assistance / Meet & Greet:

• Heathrow offers Meet & Assist concierge services.
• Premium VIP meet & greet options exist but are separate third‑party services.

Parking & Ground Transportation

21. Parking Areas:

• Heathrow Terminal Parking – Terminal 2 – On‑site Terminal 2 parking.
• Terminal Parking / Meet & Greet / Valet & Park & Ride: Various options around Heathrow.

22. Ground Transportation:

• Train: Heathrow Express & Elizabeth Line to central London.
• Tube: Piccadilly Line to London Underground stations.
• Bus & Coach: Heathrow Central Bus Station serving multiple routes.
• Taxis/Rideshare: Available outside terminal exits.
• Airport Shuttles: Many hotels offer shuttle links.

At the Airport (Terminal 2)

23. Food & Beverage: Terminal 2 has a wide selection of cafés, restaurants and bars before and after security.
24. Retail Services: Duty‑free, travel essentials, tech & fashion shops within the terminal.
25. Information Kiosks: Located throughout Terminal 2 for general information, help & wayfinding.
26. Smoking Areas: Heathrow terminals are generally non‑smoking indoors. Some designated outdoor smoking zones are near terminal entrances.

Other Airport Services

27. Customer Service Desks: Heathrow information desks and airline desks can assist with flight information & airport navigation.
28. Lost & Found (Airport‑Wide): Apart from airline baggage, airport lost property offices exist — ask airport info desks on arrival.
29. Retail & Lounges: Terminal 2 has Plaza Premium and other lounges.

For travelers in the UK, the Singapore Airlines London Office provides dependable, individualized support. It facilitates trip planning and management by taking care of reservations, travel inquiries, and support services. For Singapore Airlines customers, the London team is an invaluable local resource, whether you require assistance before to departure or have travel-related concerns.