Turkish Airlines Medina Office in Saudi Arabia

Bookings, ticket modifications, baggage information, and travel assistance are all handled by the Turkish Airlines Medina Office in Saudi Arabia. The staff gives clear instructions regarding flight timetables, special assistance, and travel requirements. For passengers flying through Prince Mohammad bin Abdulaziz International Airport, it is a convenient location. The office provides dependable and amiable assistance with reservations, refunds, and general questions. It guarantees that travelers’ experiences with Turkish Airlines are seamless.

Turkish Airlines – Medina Office (Saudi Arabia)

1. Address
   • Abubakur Al-Seddiq Street (Sultanah), near Islamic University Goth Plaza, Medina, Saudi Arabia. P.O. Box: 3880.
2. Contact Number
   • +966 14 845 4475.
3. Email
   • medsales@thy.com
   • medmarketing@thy.com
   • At airport: medops@thy.com
4. Official Website
   • Turkish Airlines: www.turkishairlines.com
5. Working Hours (Ticket Sales Office)
   • Sunday–Thursday: 09:00–17:00; closed on Friday.
6. Airport Office (at Medina Airport)
   • At Prince Mohammed bin Abdulaziz International Airport, Medina.
   • Airport office phone: +966 14 842 7865.
   • Fax (ticket office): +966 14 845 3121.
7. Cargo Office
   • Address: Prince Abdulmajeed Street, Almasra District, Medina, P.O. Box: 6210
   • Telephone: +966 56 885 5020.
   • Email: aaljohani@thy.com / ssahib@thy.com / info@cargocitysa.com.
   • Working Hours (Cargo): Saturday–Thursday: 09:00–12:00 & 16:00–22:00; closed Friday.
8. Services Provided by the Medina Office
   • Reservations, ticket booking, flight operations.
   • Baggage handling / baggage inquiry.
   • Special assistance (e.g., for disabilities, medical needs).
   • Lost & Found (they have a lost-and-found department).
   • Customer service, loyalty program (Miles & Smiles / Privilege Club) inquiries.
   • Check-in (airport counter / kiosk) support.
   • Flight rescheduling, cancellations.

Prince Mohammed bin Abdulaziz International Airport (Medina – PMIA / MED) — Relevant Info

1. Airport Name & Code
   • Name: Prince Mohammad Bin Abdulaziz International Airport, Medina.
   • IATA code: MED
2. Terminal Information
   • Airport’s brochure: PMIA has 3 terminals: international, domestic, and a Hajj terminal.
   • The airport operates 24/7.
3. Baggage Allowance / Regulations
   • The airport’s baggage regulation page mentions limits depending on airline, ticket type, and destination; passengers must check with their airline for exact baggage allowance.
   • Free trolleys available; porters available (fee SAR 10).
4. Luggage Inquiry / Lost & Found
   • There is a “Luggage Services Office” for lost baggage.
   • The airport also has a Lost & Found office.
5. Medical Services
   • Medical services are available at the airport.
   • For special needs: accessible parking, wheelchair assistance, accessible restrooms, and priority seating for reduced-mobility passengers. Request at least 48 hours in advance.
   • Special Needs Services Desk: +966 14 847 9869.
6. Parking Areas
   • Parking costs: SAR 5 per hour for vehicles.
   • Several parking lots: short-term, long-term, staff parking, etc.
   • Accessible parking spots near terminal entrances.
7. Security Services
   • Standard airport security applies.
   • For safety or lost/damaged luggage, the airport refers you to the airline’s baggage services.
8. Airport Assistance / Meet & Greet
   • There is “Fast-Track” / VIP service available: e.g., with terminal T1, passport control assistance, porter, VIP lounge, escort, etc.
9. Wheelchair / Disability Services
   • Wheelchair assistance is available; must be requested in advance via the airline or travel agent.
   • Accessible check-in, dedicated information desks for special needs.
10. Customer Service Desks / Information Kiosks
    • Information Desk: 24/7, located adjacent to Check-in Area C.
    • Contact number for info desk: +966 (14) 813 9999.
    • Email for info desk: infodesk1@tibahairports.com.
11. Retail Services / Shopping
    • Duty-free shops in main terminal (international & domestic departure).
    • Other retail: souvenirs, electronics, design, etc.
12. Food & Beverage
    • Over 28 food & beverage outlets.
    • Examples:
      • Near meet & greet: McDonald’s, Lazeez BTA, Diwaniyet Café.
      • Check-in area: LaVena Café, Juice Zone.
      • International departure: Burger King, Coffee Talk, Brioche Dorée, etc.
      • Hajj Terminal: 2 food outlets.
13. Smoking Area
    • N/A
14. Ground Transportation
    • Taxi / ride-hailing: Taxis available; Uber / Careem are common per traveler reports.
    • High-speed rail (Haramain Railway): Medina is on the Haramain High-Speed Railway line.
    • Airport shuttle: According to the airport’s brochure, there is a shuttle to the city.
15. Social Media
    • YouTube: www.youtube.com/channel/UCSK1_qvsEuTNZnvLQvNRLGQ
    • Facebook: www.facebook.com/TurkishAirlines
    • Instagram: instagram.com/turkishairlines
    • Twitter: x.com/TurkishAirlines

For passengers in need of assistance prior to or following their flight, the Turkish Airlines Medina Office is a helpful resource. Passengers may conveniently manage their journey with the help of skilled staff, up-to-date travel information, and effective customer care. The office offers comprehensive advise on everything from booking assistance to baggage regulations. For all Turkish Airlines travel requirements in Medina, it is a reliable point of contact.