Thai Airways Bangkok office in Thailand
The main customer support center for travelers using the national airline is the Thai Airways Bangkok Office in Thailand. The office, which is ideally located in the center of Bangkok, offers a wide range of assistance, including special food orders, travel information, luggage services, ticket bookings, airline queries, and check-in support. The office guarantees seamless travel experiences and swiftly attends to passenger demands thanks to its skilled and amiable team. Additionally, it provides information about terminals, surrounding airport amenities, and other crucial travel-related services.
Thai Airways – Bangkok Office (City / Sales Office)
1. Office Name & Main Office
Thai Airways International Head Office
2. Address:
• Thai Airways Bangkok Office: 6 Lan Luang Rd, Ban Bat, Pom Prap Sattru Phai, Bangkok 10100, Thailand
• Alternate/Head Office: 89 Vibhavadi Rangsit Road, Chatuchak, Bangkok 10900, Thailand
3. Contact Number:
• +66-2-356-1111 (Bangkok office / Thai Airways general)
4. Email ID:
• contact@service.thaiairways.com
5. Official Website:
• https://www.thaiairways.com
6. Working Hours:
• Mon–Fri 08:00–17:00.
Airport Office – Thai Airways at Suvarnabhumi (BKK)
7. Airport Name:
• Suvarnabhumi International Airport (BKK).
8. Airport Address:
• 999 Moo 1 Nong Prue, Bang Phli District, Samut Prakan 10540, Thailand.
9. Airport Contact (General):
• +66-2-132-1888 (Suvarnabhumi Airport contact)
Baggage Allowance & Policy
10. Baggage Allowance:
• Thai Airways baggage includes checked baggage, carry-on baggage, excess baggage, special/sport baggage and more.
• Free baggage allowances and specific weight/size allowances depend on route and class of service.
Special Meals (In-Flight Dietary Options)
11. Special Meals:
Special in-flight meals can be requested for passengers with dietary needs (e.g., vegetarian, diabetic, gluten-free, Hindu, children’s meals, etc.). Available for Thai Airways international flights and must be requested before departure (e.g., up to 24 hrs before departure from Bangkok).
Examples: AVML (Indian vegetarian), DBML (diabetic), GFML (gluten-free), CHML (child) etc.
Check-In & Airport Services
12. Check-In Area:
• Thai Airways check-in counters are located in the Departures Hall of the Suvarnabhumi International Airport terminal (BKK) — counters vary by airline and flight.
• A single integrated terminal handles both international and domestic flights.
13. Online Check-In:
• www.thaiairways.com/en-th/content/check-in
Medical Services at the Airport
14. Medical Services:
• Suvarnabhumi International Airport has a Medical Clinic / Samitivej Hospital facility inside the terminal near Entrance 3 (3rd floor).
Parking Areas (Suvarnabhumi Airport)
15. Parking:
• Short-term and long-term parking available (Car Parks 2 & 3 with indoor access connecting to terminal, plus Outdoor Car Parks 1 & 4).
Smoking Areas
16. Smoking Areas (Airport):
• Designated smoking areas exist outside the terminal building on landside levels (e.g., bus stop level or outside entrance areas).
• Smoking areas airside/inside may be restricted and can vary with current airport policies — always check airport signage.
Security Services
17. Security at Suvarnabhumi Airport:
• Airport Security Control Centre manages airport security operations.
• There is also airport police and tourist police assistance available.
19. Public Transport:
• Airport Rail Link (Suvarnabhumi Station) connects to city centre.
Tips & Notes
- For exact baggage limits by ticket type or route, check your e-ticket or Thai Airways website before travel.
- Special meal requests must be made in advance, typically 24–48 hrs before departure.
- Smoking policy and areas at airports often change — follow current signage and airport announcements.
Travelers can get dependable and effective assistance from the Thai Airways Bangkok Office. In addition to seamless help for tickets, baggage, and special requests, passengers can anticipate timely service and precise flight information. The office is a crucial point of contact for anyone flying with Thai Airways in Thailand since it guarantees a hassle-free journey.