Southwest Airlines Syracuse Office – Address, Contact & Flight Information
The Southwest Airlines Syracuse Office serves travelers looking for flight information, reservations, and smooth on-ground services. Conveniently located near Syracuse Hancock International Airport, this office offers quick solutions for booking, baggage, and travel assistance to ensure a stress-free flying experience.
Taxi, Uber, Lyft, Bus Route 215, and Airport Shuttle
Nearest Bus Stop
Col Eileen Collins Blvd & Court St
Public Transport Access
Centro Bus Lines and Airport Transit Systems
Parking Information
Short-Term and Long-Term Parking available at SYR Airport
Accessibility Features
Wheelchair access, priority check-in counters, and ramp-equipped entry
Emergency Contact (Airport)
+1 315 454 3263
Nearby Facilities and Contact Info
Category
Details
Hotels Nearby
Hampton Inn Syracuse Airport, Holiday Inn Express North Syracuse
Restaurants Nearby
Grimaldi’s Pizza, CopperTop Tavern, Dunkin’
ATM Availability
Inside airport terminal and nearby convenience stores
Wi-Fi Access
Free Wi-Fi available inside the office
Nearest Consulate
Consulate of Canada in Syracuse, 401 S Salina St
Local Emergency Number
911 (U.S. General Emergency Number)
Customer Response Time
Within 24 business hours for email inquiries
Office and Passenger Services
Service Type
Details Provided
Flight Booking Assistance
Domestic and international flight reservations
Baggage Handling
Lost, delayed, or damaged baggage claim processing
Check-In Services
Online and in-person check-in help
Flight Rescheduling
Date change and cancellation assistance
Refund Requests
Processing eligible refund applications
Pet Travel Guidance
Information on small pet in-cabin policies
Special Assistance
Help for elderly travelers and passengers with disabilities
Frequent Flyer Program
Rapid Rewards enrollment and redemption
Travel Insurance Info
Plans via AIG Travel Guard for ticket protection
Corporate & Group Booking
Discounted fares and flexible schedules for groups
Lounge Facility
Southwest Partner Lounge at SYR Terminal A
Cargo Services
Southwest Cargo desk at SYR Cargo Center
Seat Upgrade Information
Business Select and EarlyBird Check-In upgrades
Lost & Found Help
Desk at SYR Terminal B, near baggage claim area
In-Flight Service Queries
Meals, drinks, and onboard amenities info
Additional Information
Category
Details
Founded Year of Office
2002
Office Manager
Ms. Jessica Palmer (Regional Operations Manager – Northeast USA)
Payment Methods Accepted
Visa, MasterCard, American Express, PayPal
Loyalty Rewards Info
Earn Rapid Rewards points on every booking
Online Assistance Availability
24/7 through Southwest website chat portal
Lost Luggage Tracking Portal
Available at southwest.com/baggage
Travel Updates
Real-time alerts via SMS and email notifications
Pet-Friendly Policy
Pets under 18 lbs allowed in-cabin with advance notice
Special Fare Programs
Senior, Student, and Military Discounts
Eco-Friendly Initiatives
Paperless check-in and biofuel-powered flights at SYR
Office Safety Protocols
Sanitized counters, temperature checks, and mask compliance
Community Programs
Local charity tie-ups under “Southwest Gives Back”
Customer Feedback Option
Available via online feedback form on official site
The Southwest Airlines Office in Syracuse ensures passengers experience smooth travel from booking to boarding. With friendly staff, accessible facilities, and modern amenities, the office helps travelers with bookings, baggage, and special assistance — all within easy reach of Syracuse Airport.
