Southwest Airlines San Juan Office in Puerto Rico
Located at the Luis Muñoz Marín International Airport (Av. Aeropuerto S/N, Carolina, 00979), the Southwest Airlines San Juan Office serves passengers flying with the airline into and out of San Juan. Bookings for flights, ticket modifications, cancellations, check-in assistance, luggage inquiries, and general travel information are all handled by the office. During business hours, customers can visit the airport counter or contact the airline’s reservation number to get to the office. It is a convenient first stop for passenger service needs before to departure due to its airport proximity.
Office & Flight Basics
| Category | Details |
|---|---|
| Airline Name | Southwest Airlines |
| Airport | Luis Muñoz Marín International Airport (SJU) |
| Address | Av. Aeropuerto S/N, Carolina, 00979, Puerto Rico |
| Contact Number | 1‑800‑435‑9792 |
| Email ID | customerservice@southwestvacations.com |
| Official Website | https://www.southwest.com |
| Flight Status | www.southwest.com/air/flight-status |
| Online Check‑in | www.southwest.com/air/check-in |
| Baggage Allowance Info | www.southwest.com/help/baggage |
| Terminal | Terminal B |
| Airport Contact Number | +1 787‑253‑2329 |
| Working Hours | 24/7 |
Airport Services & Facilities at SJU
| Service / Facility | Availability / Notes |
|---|---|
| Check‑In Area | Web/online or airport counter. Arrive ~2–3 hrs before departure. |
| Baggage Drop / Inquiry | Available at Southwest counter; baggage info online. |
| Airport Assistance / Meet & Greet | Special service available upon request or at counter. |
| Medical / Special Assistance | Wheelchair & mobility aid services offered with advance notice. |
| Wheelchair Services | Request at booking or at airport check‑in. |
| Security Services (TSA) | Operates at SJU. Standard TSA lines with possible early opening for early flights. |
| Lost & Found | Handled via Southwest baggage services and airport procedures online or at counters. |
| Customer Service Desks | Southwest customer counters at airport arrivals/departures. |
| Retail Services | Shops and duty‑free available within SJU terminals. |
| Food & Beverage | Restaurants, cafes & bars available inside SJU terminals. |
| Parking Areas | Airport parking lots at SJU. |
| Smoking Areas | Designated outside terminal areas. |
Tips & Reminders
- Check your specific flight’s terminal and counter location on your ticket or the airline app — Southwest may use Terminal B for departures at SJU.
- Online check‑in opens 24 hrs before departure — strongly recommended to save time at the airport.
- Wheelchair or special assistance should be requested at booking or via Southwest customer service in advance.
At Luis Muñoz Marín International Airport, the Southwest Airlines San Juan Office provides essential passenger assistance with reservations, itinerary modifications, and travel information. The staff at this office strives to make your trip as easy as possible, whether you need help with bags or tickets. Both domestic and foreign tourists will find it more convenient due to its advantageous airport location.